Advice needed, thanks
Thread Starter
Junior Member
Joined: Apr 2017
Posts: 20
Likes: 0
Cls 63
Advice needed, thanks
I brought my 2012 cls 63 amg into this dealership in 01/23 for repair. My car wasn't starting at all. The service advisor promised me free loaner car at the day, I didn't take since I thought it would be fixed within a week. After a week, the service advisor told me the ecu and prefuse box needs to be replaced. According to the estimate, the ecu will cost $1469, fuse box $725. The advisor also promised a 20% off discount on the parts. I agreed and authorized them to order the parts for me. However, it's been about 2 months, they keep telling me there is no update on the order status. The past 2 months was very inconvenient for me since my car is at dealership. So, I contact them on 03/15 to ask a free loaner car as they were promised before. Bur the advisor told me they can only cover 2 days for the loaner car and I have to pay for the rest days. So, I asked them to provide me an exact date that I can get my car repaired, they refused and told me to call MBusa to ask by myself. The CustomerService at MBusa also said they can't do anything about my situation. I don't know when I will get my car repaired, and the repair will cost me around $2000. Thus, I filed a complaint on CA consumer broad and DMV on 03/22. This morning I receive a call from the dealership telling me my car is ready for picking up. Only 2 business days after my complaint and my car is ready. This is ridiculous since they keep telling me the parts need to be shipped from German. However, they haven't mentioned anything about comoensation. I'm thinking if I need to ask them about the compensation before picking up my car? Or I just simply wait for CA consumer broad or DMV to contact me according to my complaint? Any advice is appreciated. Thanks.
Last edited by allenliu0915; Mar 27, 2019 at 02:56 PM.
MBWorld God!
Joined: Jul 2010
Posts: 31,273
Likes: 3,916
From: on my way
2012 CLS63
Good grief what an ordeal eh? I'd make sure to request a test drive with a tech, or the tech manager to make sure the repair is to your liking......if it is, I'd settle up and never return there again. the work will be covered by warranty right? How many choices do you have when it comes to service? Shop around and continue a dialogue with whomever you're complaining with to see if you can't reach some sort of resolution. Good luck, let us know how you make out.
Hope you get the thing back!
Hope you get the thing back!
Member
Joined: Dec 2018
Posts: 126
Likes: 17
2012 CLS63 AMG stock (For now)
I brought my 2012 cls 63 amg into this dealership in 01/23 for repair. My car wasn't starting at all. The service advisor promised me free loaner car at the day, I didn't take since I thought it would be fixed within a week. After a week, the service advisor told me the ecu and prefuse box needs to be replaced. According to the estimate, the ecu will cost $1469, fuse box $725. The advisor also promised a 20% off discount on the parts. I agreed and authorized them to order the parts for me. However, it's been about 2 months, they keep telling me there is no update on the order status. The past 2 months was very inconvenient for me since my car is at dealership. So, I contact them on 03/15 to ask a free loaner car as they were promised before. Bur the advisor told me they can only cover 2 days for the loaner car and I have to pay for the rest days. So, I asked them to provide me an exact date that I can get my car repaired, they refused and told me to call MBusa to ask by myself. The CustomerService at MBusa also said they can't do anything about my situation. I don't know when I will get my car repaired, and the repair will cost me around $2000. Thus, I filed a complaint on CA consumer broad and DMV on 03/22. This morning I receive a call from the dealership telling me my car is ready for picking up. Only 2 business days after my complaint and my car is ready. This is ridiculous since they keep telling me the parts need to be shipped from German. However, they haven't mentioned anything about comoensation. I'm thinking if I need to ask them about the compensation before picking up my car? Or I just simply wait for CA consumer broad or DMV to contact me according to my complaint? Any advice is appreciated. Thanks.
You can report them to the better business bureau too. Ask the for the receipt and proof that they paid for an ECU from germany. Then scrutinize all the parts of the invoice they gave you. What did they charge you for labor? What parts show up on the invoice that they claim they bought and replaced?
Thread Starter
Junior Member
Joined: Apr 2017
Posts: 20
Likes: 0
Cls 63
Good grief what an ordeal eh? I'd make sure to request a test drive with a tech, or the tech manager to make sure the repair is to your liking......if it is, I'd settle up and never return there again. the work will be covered by warranty right? How many choices do you have when it comes to service? Shop around and continue a dialogue with whomever you're complaining with to see if you can't reach some sort of resolution. Good luck, let us know how you make out.
Hope you get the thing back!
Hope you get the thing back!
Thread Starter
Junior Member
Joined: Apr 2017
Posts: 20
Likes: 0
Cls 63
There is completely nothing happens when I press start button. I already filed a complaint on BBB but the dealer just not replying. Thanks for letting me know asking them for the receipt, appreciated.
