C219 CLS55 and CLS63, 2004-2010

What would you do?

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Old May 21, 2008 | 07:30 PM
  #1  
RobCLS63's Avatar
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2007 CLS63 AMG
What would you do?

dropped off my cls63 yesterday at merc service for 16k mile service which is really just an over priced oil change. They had to keep it over night because they had to order a part for the brake recall. I left my $300 Maui jims in their case in that small compartment under the drivers seat. I thought about taking them with me but figured it was merc - they won't steal them. I didn't know I'd have to leave the car there over night. Picked up the car today and found the glasses and the case were gone. Any advice? I'm 100% sure they were stolen. I told the service guy that maybe someone set them aside while they worked on the car. He went to the back but said no sign and no one had seen them. This is not the kind of service I expect on a $100k mercedes.

Am I just out of luck?
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Old May 21, 2008 | 07:41 PM
  #2  
Jocampo's Avatar
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From: Long Island, NY
06 CLS55 AMG
Originally Posted by RobCLS63
dropped off my cls63 yesterday at merc service for 16k mile service which is really just an over priced oil change. They had to keep it over night because they had to order a part for the brake recall. I left my $300 Maui jims in their case in that small compartment under the drivers seat. I thought about taking them with me but figured it was merc - they won't steal them. I didn't know I'd have to leave the car there over night. Picked up the car today and found the glasses and the case were gone. Any advice? I'm 100% sure they were stolen. I told the service guy that maybe someone set them aside while they worked on the car. He went to the back but said no sign and no one had seen them. This is not the kind of service I expect on a $100k mercedes.

Am I just out of luck?
I'd be mad as hell. I always think they will steal my keychains. I'd go back and complain to the service manager. It;s possibly one of 3 people, Technician, Valet guy, or the guy who washes/cleans the car.

Good luck.

Attached is my paranoia of why they will steal my keychains.
Sorry dont mean to threadjack!
Attached Thumbnails What would you do?-pic_0020.jpg  

Last edited by Jocampo; May 21, 2008 at 07:58 PM.
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Old May 21, 2008 | 07:50 PM
  #3  
blackcls63's Avatar
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From: Los Angeles, California
07 CLS63 | 06 SLK350
Hi whats your location ? so that we can steer clear
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Old May 21, 2008 | 09:15 PM
  #4  
von32897's Avatar
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2006 CLS55 AMG; 2006 Infiniti FX45;
I would make a complaint with the service manager. If he doesn't do anything about it, I would ask to speak to the General Manager.

I used to run a finance office at a dealership and we had something similiar happen. I was able to help the owner get compensated for his stolen camera after talking to the GM.
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Old May 21, 2008 | 11:44 PM
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velvet fog's Avatar
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05 SL500, 02 BMW Z3 (Mrs. VF), 05 FJR1300, 91 ZX-11
If you think you are a victim of theft, file a police report, that should get their attention. You are not accusing them of a crime, only attesting that a crime was committed.
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Old May 22, 2008 | 12:10 AM
  #6  
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2003 S55 AMG silver
if you are 100% sure they stole your Maui's file a complaint and have them replace your glasses, theft is unacceptable in any business and they should make you whole.

Similar thing happen to me and my maui's by a sub contractor working at my home, contractor reimbursed me and fires the sub contracting company on the spot.
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Old May 22, 2008 | 01:23 AM
  #7  
Centurion's Avatar
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From: SoCal
a car that gets very poor gas mileage.
Originally Posted by blackcls63
Hi whats your location ? so that we can steer clear
This is a must.
Please tell us the name and location of the dealership as well as your SA's name.
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Old May 22, 2008 | 08:08 AM
  #8  
RobCLS63's Avatar
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2007 CLS63 AMG
im in florida..but i wont give out the name of the dealer until i see what happens..hopefully they will make good...if not i will tell everyone that will listen
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