Do Not Service Your car with "Mercedes of Tysons Corner"!!! You Are Hereby Warned!!!
Junior Member
Joined: Mar 2008
Posts: 41
Likes: 0
From: Clifton, VA
'05 BMW 545i, '09 E350 4Matic
Yes- MB of Alexandria is garbage. Those people are jerks- I will never go back to that dealership again no matter what they offer me. We have purchased 3 mercedes from them in the last few years (why, i don't know), and have 2 others that we take for service sometimes (no more). And they treat us like we are nobodies. No more.
I haven't serviced my car there but I met with them while I was in the process of buying the MB. It became clear very quickly that they did not respect my intelligence. Needless to say, the meeting lasted < 15 min. I sure as hell will not take my car for servicing there.
Junior Member
Joined: Apr 2024
Posts: 31
Likes: 5
GLE 450
I can vouch for this . Same thing happened with me . Had my car serviced with the MB of Tyson corner and the same day , I noticed the undercarriage broken. Told them about the issue that this seems to have occurred when they had jacked up my car and they refused to acknowledge it saying that they did not do anything. Finally, I explained them that I had checked my car earlier and had not seen that damage and if the car was already damaged why was it not called out during the MPI. They had no answer for this. The service advisor I had was the worst customer rep someone can have . She behaves as if she owns Mercedes and cares a little. After all the explanations, the service director finally agreed to fix it at no cost but said I can't have my car serviced again at their service center. Not sure if this is even legit for them to do so for a genuine case like this. What is customer supposed to do ? Take the pictures of all undercarriage before giving the car to the service center ?
