Best dealer service dept. in So Cal?
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Joined: Mar 2004
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From: Orange County
2003 C32, 1999 E320 Wagon
Best dealer service dept. in So Cal?
MB Laguna Niguel doesn't seem to know their *** from a hole in the ground. Who has the best reputation locally?
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From: Diamond Bar & Anaheim, CA
2003 C-Class Sportcoupe
Gary's my service rep as well. 
They do top notch service at Caliber and they're expanding. New tilt up large building off the 91 FWY Imperial Hwy is opening soon. I just had the 2nd cat converter replaced a few days ago at Caliber and I had no problems with them. I've been happy with their after sale service and support. 
They do top notch service at Caliber and they're expanding. New tilt up large building off the 91 FWY Imperial Hwy is opening soon. I just had the 2nd cat converter replaced a few days ago at Caliber and I had no problems with them. I've been happy with their after sale service and support.
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From: Southern Cali (Ontario)
caliber motors..
i have tried fletcher jones and they found nothing wrong with my tranmission.
i took it to Caliber and replaced the transmission and module... under warranty of course...
i have tried Penske.. and they were good as well...
also, go in the afternoon, less people and more time to talk to them about your problems or issues
i have tried fletcher jones and they found nothing wrong with my tranmission.
i took it to Caliber and replaced the transmission and module... under warranty of course...
i have tried Penske.. and they were good as well...
also, go in the afternoon, less people and more time to talk to them about your problems or issues
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From: San Clemente, CA
2004 CLK320
Service at Laguna
I've always had great service at Laguna...Eddie Perlas is my advisor and he's great. Who was your advisor and what was the issue you had?
If that's the closest dealer to where you live, I'd say give it another try and ask for Eddie. Even though you had a bad experience, it's much more of a pain driving to one that's not convenient to where you live or work.
If that's the closest dealer to where you live, I'd say give it another try and ask for Eddie. Even though you had a bad experience, it's much more of a pain driving to one that's not convenient to where you live or work.
Thread Starter
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From: Orange County
2003 C32, 1999 E320 Wagon
Originally Posted by SoCalBenzLover
I've always had great service at Laguna...Eddie Perlas is my advisor and he's great. Who was your advisor and what was the issue you had?
If that's the closest dealer to where you live, I'd say give it another try and ask for Eddie. Even though you had a bad experience, it's much more of a pain driving to one that's not convenient to where you live or work.
If that's the closest dealer to where you live, I'd say give it another try and ask for Eddie. Even though you had a bad experience, it's much more of a pain driving to one that's not convenient to where you live or work.
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BMW E30. I've turned to the dark side.
Originally Posted by FrankW
none of the dealership in US knows what's up their *** when you ask.
i used work at FJM. they are always very busy, the one of the shop foremen is the smartest MB tech i've ever met, i think the guys at T(echnical) A(ssistance) C(enter) call him sometimes for help.
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From: San Clemente, CA
2004 CLK320
Service
Originally Posted by Stack_Hardhouse
They failed to fix the main problem I had the car in for, and in the process of trying to fix it they messed up the audio and blamed it on aftermarket components.
Give Eddie at Laguan a buzz, he's the best and will tell you like it is. I had a prob w/ rough downshifting, and there was no funny business...they just took care of it.
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From: Orange County
2003 C32, 1999 E320 Wagon
Originally Posted by SoCalBenzLover
So did the main prob ever get fixed or are you trying to find another place to take it to?
Give Eddie at Laguan a buzz, he's the best and will tell you like it is. I had a prob w/ rough downshifting, and there was no funny business...they just took care of it.
Give Eddie at Laguan a buzz, he's the best and will tell you like it is. I had a prob w/ rough downshifting, and there was no funny business...they just took care of it.
