Honestly go banter to someone else

This along wiht a SLIGHT slip in quality is why the CSI for many dealerships is low (same with JD power ratings).

People buy their first entry level MB and act like they are the biggest things to grace the world since Einstein

people who expect magic are the ones that moan the loudest and look ratings have fallen as MB changed their market demographic.

I have seen that darn graph enough to puke

I can name few on this board that does nothing but complain and said something stupid like "I got the car for the cookies and free car washes"

Then why do you still own a Mercedes? After hearing from you, one would think that they are the biggest piece of crap on the planet, and that it's damn near impossible to get them fixed.

Our dealer's (and our regions) 95%+ SES (Service Experience Satisfaction, I believe) score would indicate that

Cars break, technicians are fallible, stuff happens but i don't think its as bad as the numbers on your chart indicate.

I will own what I please. I can except that all cars have problems from time to time (which is more than others here will state) and I am capable of factoring what car I'll drive compared to the tolerances (if any) regarding service matters. In the end, its a matter of choice and budget. When people pay extra for a MB, they expect more, as they should. But the issues I referred to are not trivial, and if you are who you say you are, you should very well know this. (Seems like you're in the garage too much and don't learn of the detailed statistics. Ask your Service Manager to fill you in on the recalls, etc.) Honestly.

And I have never implied that MB were "peices of crap." That's your translation. My involvement with MB goes well beyond this forum. I'm just honest. You should try it too.
Quote:
Our dealer's (and our regions) 95%+ SES (Service Experience Satisfaction, I believe) score would indicate that

Now you know how these service writers plead with customers to put "excellent" in every category of these MBUSA surveys. Many people do this in spite of the fact that they came in with a problem. Being pleased that the service writer gave them decent care, people will often be very generous on those surveys. I have written letters for and against MB service policies. I could tell you lots of stories, both good and bad.
Quote:
Cars break, technicians are fallible, stuff happens but i don't think its as bad as the numbers on your chart indicate.

Yes, but at what level and at what price of car, how often and how severe? These are the questions. And, the chart was not mine; its JD Powers, and its hardly unique per these findings. Finally, respectfully, what does what you "think" have to do with what you would know if you only looked into this further? There's where the truth resides. These are logged incidents that come in for service. These are the numbers. Do you think that owners of less expensive cars tolerate more than MB owners? I don't believe this. Many MB owners will ignore problems so that they don't have to explain why their car is missing and they're in a rental for days or longer. It happens a lot. (You should read MB enthusiast publications.)

Having a "Star on the hood" only means that they're buying a brand name that (at least used to be) known for quality. It is not wrong for people to expect quality. Major mechanical issues (which MB admits) is more than one should expect in any frequency.

Rather than inaptly trying to counter this, why don't you just wait for MB's statements on all this next month. Or, better yet, given you're who you say, then you'll be witnessing more and more attention on the matter in the upcoming months (and year) right at your own facility.
But these are not the types of which I (and MB) are referring to.

MB recognizes serious issues as a call to action. Its real sad that people like yourself cannot. Do you suppose that these hundreds of thousands of recalls this year alone, done voluntarily by MB have anything to do with people who just bought their cars for "cookies and car washes"? Please, let's be real.

When you only site the people you do, you also thereby discount and (dispute the integrity) of all those with legitimate issues.

Let's be more equitable and considerate than this.
This forum is voluntary. If this content displeases you, YOU go somewhere else. You can go banter until your heart's content with your rose-colored glasses. Your emotionally based and hard-pressed conclusions are hardly worthy of an informed discussion anyway. People like you (psychologically attached and blind) feel that if one states a fact that is less than flattering about a given car, then they should not have the car at all; as if all car owners must be in a dream world and turn a blind eye to everything so that the comfort pillow types like you can bask in and maintain justification for your purchase. Does it disturb you when others report mishaps; as if it affected your weak mental zones? Is it too much to bear that others are having issues with something you bought too? You should be pleased that it isn't you, not woefully indifferent because it makes YOU feel better.

If you've had good luck, then so be it. This would go for all who have been so fortunate to have issue free cars. But this type of customer is dwindling fast and for good reason; even reasons that MB acknowledges themselves.
Quote:
This along wiht a SLIGHT slip in quality is why the CSI for many dealerships is low (same with JD power ratings).

Slight? Please. Glad you’re not reading my financial spreadsheets.
Quote:
People buy their first entry level MB and act like they are the biggest things to grace the world since Einstein

For your information (you seem to need plenty of help here), MB has more problems with their higher priced cars than their lower priced models. If you could learn to read and comprehend, I have already stated that of the (update: 600 + cars - the latest report said) they recalled in a single move, these were not "entry level" cars. Besides, in general, the V12's have had more issues than the others. Again, just check the history. All facts MB should not translate to the world according to you. You being happy with your car is no bearing on the overall facts!
Quote:
people who expect magic are the ones that moan the loudest and look ratings have fallen as MB changed their market demographic.

What a joke! The issues being logged by Mercedes; service bulletins, the recalls, are for issues beyond the "magic" which you foolishly suggest. They recalled hundreds of thousands of cars for brake issues (and more)! You speak with emotion and little reason. Your personal experiences offset everything else. The "riot" reference is people like you. MB has the professionalism to admit their mishaps and deal with this. If things were left up to you, MB would be out of business for gross indifference!

Your MB to Lexus arguments does not merit discussion. Both makes have cutting edge components. One is suffering (far) fewer service issues. Everything else you'll make of it is conjecture at best.
Quote:
I have seen that darn graph enough to puke

Then don’t look. Do your ostrich impersonation. It seems to comfort you really well at the expense of revealing your woeful indifference. Your security blanket is your denial. Your inconsideration of others not so fortunate is quite pronounced. Others should just tolerate their mishaps because you would rather these things not be so. This way you don’t have to hear about it and this comforts your emotional dwelling. Anything else?

You and people like you miss the point far more than those you call out for “complaining.” You think that all things have to be as you see it and allow no tolerance for any other view or experience. Absolute indifference and blatant disrespect for others who have not been as lucky as you purport to be. You’re far worse than the people you “laugh at.” Far worse.

For the record, I am a longtime MB enthusiast, owner, club member, event participant, and planner. I even promote their brand image per the media productions I present which MB uses to propel their labeling and imagery. I am VERY familiar with their ins and outs and the pros and cons. I am just honest and mentally stable enough to see both sides and put things in their proper perspective without turning a blind eye to anything. Being in the dark is no position to chastise others from. Its people like yourself that lack the hard numbers. Again, all things MB are not all things you.

I should present your narrative (along with others here) to all the many poor people who are experiencing dreadful situations and excessive cost, time, and labor in the process within the various MB publications. Because it’s clear that even though MB is hearing their pain, people like you can’t handle the implications (for your own emotional reasons, evidently) and would rather reveal your atrocious inconsideration.

These (numerous) folks would tell you exactly where you could go and “banter.” Would they ever.

And its not just here, either. MB’s own service bulletins, internal reports, recalls and more can establish the facts. But you have no interest in this. You’d rather no one confused (or disturbed) you with the facts, because you have your convictions already, based on your personal experiences. And that’s all that matters anyway. Right?

As long as nothing affects you personally, then not only should no one else ever complain about their service issues, you’d rather they pretended that these issues did not even exist because it makes YOU feel better about you, your car, and your decision in having said car. Pure selfishness.

Finally, should you ever have a service issue, best not report it here. People like me might be tracking this and repost your ridiculous and uncompassionate statements here to ward off any sympathy one would ever have for you, now that you’re back down to earth and something had actually happened to ole number one; you! These service issues are only phantoms anyhow, right? These people expect “magic” and are “entry level” buyers who “are smoking something,” etc., right?

Real nice. Real caring and considerate.

but if you have this much time too write a whole book

on what you think about MB service

my friend you have way too much time on your hands

Get a life, step outside, smell the air, go for a walk

Nothing mechanical is worth this much of your time

And for that matter of our time to reply to this

but I can not think of any other term but Metrosexual

May be I am wrong

Relax and chill - enjoy your car.

then why are you here complaining

you think we don't know that MB's been slipping since the early 90's?

my question is that if you are worry about all the recall and stuff so much, why did you buy a MB

a C230k to be more specific?

Or you are one of those ppl like CynCarvin said that thinks just because you bought a MB it shouldn't have any faults?

From the way you responded to our replies, etc. you sounded exactly like the person I was describing.

No offense.

The thread seemed to have taken an odd twist.