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Old Jan 15, 2019 | 08:53 PM
  #1  
514kicks's Avatar
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2018 C43 AMG Coupe
AMR Performance Handheld OBDSVTune

Hi everyone , this is my 1st post and I would appreciate any feedback on the AMR Performance handheld tune. I got my handheld tuner yesterday and immediately extracted my stock file and sent it to AMR. A couple of hours later they sent me my tuned SV + burble file.

The file loads on the handheld but does not write on the ECU , I get an error on the handheld "Code 0x2400 Unrecognized file format Unable to continue".

After multiple tries with different files that they sent me , about 5-6 of them , nothing seems to work except my stock file.

I do want to be clear that the customer service is great and Matt has always took the time to reassure me that they are working on it and eventually resolve the issue.

Am I the 1st to experience this issue ?

Basically this post is to have your feedback and has anyone else experienced this issue ?

Thanks.

Last edited by 514kicks; Jan 15, 2019 at 09:13 PM.
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Old Jan 16, 2019 | 10:43 AM
  #2  
GuardianVA's Avatar
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From: the Right coast
'19 C43
Originally Posted by 514kicks
Hi everyone , this is my 1st post and I would appreciate any feedback on the AMR Performance handheld tune. I got my handheld tuner yesterday and immediately extracted my stock file and sent it to AMR. A couple of hours later they sent me my tuned SV + burble file.

The file loads on the handheld but does not write on the ECU , I get an error on the handheld "Code 0x2400 Unrecognized file format Unable to continue".

After multiple tries with different files that they sent me , about 5-6 of them , nothing seems to work except my stock file.

I do want to be clear that the customer service is great and Matt has always took the time to reassure me that they are working on it and eventually resolve the issue.

Am I the 1st to experience this issue ?

Basically this post is to have your feedback and has anyone else experienced this issue ?

Thanks.
Is this on the MyGenius handheld? It will come up like that if they have a bad slave file for the ECU version you have, or the firmware on the master, the slave, or the handheld are not matched up (one is newer/older than the others). Good luck with having them sort it out.
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Old Jan 16, 2019 | 10:50 AM
  #3  
514kicks's Avatar
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2018 C43 AMG Coupe
Originally Posted by GuardianVA
Is this on the MyGenius handheld? It will come up like that if they have a bad slave file for the ECU version you have, or the firmware on the master, the slave, or the handheld are not matched up (one is newer/older than the others). Good luck with having them sort it out.
Thanks for your input , I appreciate it.

Yes it is the MyGenius handheld , still trying to sort this out. I will keep you posted.
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Old Jan 16, 2019 | 02:42 PM
  #4  
514kicks's Avatar
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Finally got the tune file in ECU , will test it out and I will let you know.
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Old Jan 16, 2019 | 09:06 PM
  #5  
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GLC43, X P100D, S P100D, CT200H
Every seller is always friendly, helpful and straight forward.....until something goes wrong. Then its all your fault.

Good Luck
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Old Jan 17, 2019 | 08:53 AM
  #6  
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2013 Nissan GTR Black Edition, 2017 Mercedes C43 AMG
Originally Posted by 514kicks
Finally got the tune file in ECU , will test it out and I will let you know.
Glad you are learning how to use the MyGenius! It is a useful tool when it comes to remote tuning and I will call you shortly
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Old Jan 18, 2019 | 11:03 AM
  #7  
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From: North East
2017 AMG C43, AWE Touring, BMC Air Filters- 2015 BMW X3 3.5i (JB1 Equipped)
Handheld tuning is the ****z!!!
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Old Jan 18, 2019 | 02:47 PM
  #8  
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Originally Posted by waisoserious
Every seller is always friendly, helpful and straight forward.....until something goes wrong. Then its all your fault.

Good Luck
I’m sure their team of engineers will sort it out.
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Old Jan 18, 2019 | 07:30 PM
  #9  
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Originally Posted by CFG
I agree, but 514 hasn’t reported back....
That prob means he got it to work lol.
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Old Feb 3, 2019 | 01:02 AM
  #10  
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After 2 weeks of trying the tune , i truly have to say WOW , it is totally a different car. I can feel the increase of hp/tq especially when taking off and power delivery is way better. When you downshift , it’s music to my ears , the cracks , bangs , pops , burbles or whatever you want to call them lol , sounds like an AK47 and i love it.

Once again , thanks to AMR , Matt and the engineering team for transforming my C43 Coupe.
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Old Feb 3, 2019 | 08:36 PM
  #11  
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Does this void the warranty .. I am in MTL also just picked up a couple, dont want warranry issues, it is a lease.
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Old Feb 4, 2019 | 11:49 AM
  #12  
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Originally Posted by C43MTL
Does this void the warranty .. I am in MTL also just picked up a couple, dont want warranry issues, it is a lease.
If Mercedes ships your ECU back to Germany, yes. This would only happen if something major failed on your power train, but still something to be cautious of.

A “piggyback” tune is the safest bet if you want to keep the warranty.
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Old Feb 4, 2019 | 12:19 PM
  #13  
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2017 AMG C43, AWE Touring, BMC Air Filters- 2015 BMW X3 3.5i (JB1 Equipped)
Originally Posted by HTXgearhead


If Mercedes ships your ECU back to Germany, yes. This would only happen if something major failed on your power train, but still something to be cautious of.

A “piggyback” tune is the safest bet if you want to keep the warranty.
If he flashes it back if something happens, then he has as good a shot of MB not finding it, same deal with the Piggy where it can be disconected. MB would have to dig a lot deeper into the ECU, if he flashed it back to stock before bringing it into his Stealership. Would MB eventually be able to figure it out, yes probably, but it is not as cut an dry as it used to be with a permanantley reflashed ECU.

That is why in my opinion hand held flasher are the best for tuning cars.

Last edited by Lazz83; Feb 4, 2019 at 12:23 PM.
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Old Jun 23, 2020 | 05:44 PM
  #14  
dave stpierre's Avatar
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2018 AMG C43
C43 AMR Performance Tune - 6 months in

Greetings,
I know many folks come to this forum (I know I did) when they are considering a tune for their MB. I bought the Comport system back in November and had some issues programming (my stock program was outdated) that Matt resolved SUPER quickly. All I can say is that I have tried other tunes and had issues with all of them but ZERO problems with the AMR version. I've been super happy with the product and wish I didn't live in California so I could upgrade to the RV3.1. If you are even considering a tune, I HIGHLY recommend this tune - big difference from stock (and no, I don't work for them).
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Old Jun 23, 2020 | 06:13 PM
  #15  
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From: Houston
2018 C43 sedan
Originally Posted by dave stpierre
Greetings,
I know many folks come to this forum (I know I did) when they are considering a tune for their MB. I bought the Comport system back in November and had some issues programming (my stock program was outdated) that Matt resolved SUPER quickly. All I can say is that I have tried other tunes and had issues with all of them but ZERO problems with the AMR version. I've been super happy with the product and wish I didn't live in California so I could upgrade to the RV3.1. If you are even considering a tune, I HIGHLY recommend this tune - big difference from stock (and no, I don't work for them).
Brand new member and both of your posts are rave reviews about your tune. How much of a discount they offer for posting a positive review?
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Old Jun 23, 2020 | 07:45 PM
  #16  
dave stpierre's Avatar
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2018 AMG C43
OK, Meathead. I have nothing to do with them except that I am a happy customer. When I get a POS I raise hell and leave negative reviews wherever I can. I was just trying to give some info on my experience. If it doesn't effect you, maybe you should just swallow your negative feedback.
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