Bug in Cluster
02-20-2011, 08:41 PM
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C63, M5
Bug in Cluster
So i somehow got a bug in my cluster. I took it to MB and they say its not a warranty-able issue. How do i get this bug out. They say 2 hrs at $140/hr is what it will take. Id rather find a diy on cluster removal and try to do this myself.
02-20-2011, 11:54 PM
#2
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Go to another dealership & try your luck... in my opinion this issue should be under warranty as it is beyond your control if the cluster was not well sealed. Some dealers are just being lazy.
02-21-2011, 09:40 AM
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09 c63 p30 mars red
02-21-2011, 09:52 AM
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I understand that issue here, I'm more concerned how the bug got there is the first place. And getting him out, is another issue all together.
02-21-2011, 10:14 AM
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Yes, this car has never been worked on in any way. Im wondering the same thing as you. Its an 09 model. IMO it should be completely sealed.
02-21-2011, 11:33 AM
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Maybe you got a bug straight from the AMG factory. 
On a serious note, the dealership should definitely be able to do something here. Since you say it's never been worked on, this more than likely happened somewhere in the building process. Hope you get it resolved.
On a serious note, the dealership should definitely be able to do something here. Since you say it's never been worked on, this more than likely happened somewhere in the building process. Hope you get it resolved.
02-21-2011, 11:57 AM
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AMG
You should be able to easily remove the cluster from the dash.
I have no knowledge in DIY but I was able to remove the cluster to change the background from silver to carbon with 3M CF.
Should take you about 30min. Its all about screws , seriously. The most difficult part is to relocate the cluster in the dash as the gap between the dash and the steering wheel is REALLY REALLY small , even extended to the max.
Again , I'm a beginner in DIY , and I've been able to do it alone. So you should give it a try.
I have no knowledge in DIY but I was able to remove the cluster to change the background from silver to carbon with 3M CF.
Should take you about 30min. Its all about screws , seriously. The most difficult part is to relocate the cluster in the dash as the gap between the dash and the steering wheel is REALLY REALLY small , even extended to the max.
Again , I'm a beginner in DIY , and I've been able to do it alone. So you should give it a try.
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02-21-2011, 03:44 PM
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02-21-2011, 11:47 PM
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^^ LOL... too funny!!
On a serious note, the dealership shouldn't even have to question you about how the bug got in there... they should just take the 30minutes-1hour & remove it for you as a nice gesture to make a customer happy!!
On a serious note, the dealership shouldn't even have to question you about how the bug got in there... they should just take the 30minutes-1hour & remove it for you as a nice gesture to make a customer happy!!
02-22-2011, 12:55 AM
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C63, M5
seriously, i took it to mercedes benz of chicago here in downtown. i told them theres a bug in the cluster. i asked them if this can be fixed or replaced under warranty. They asked around the service people and said no its not warrantied against outside influences like bugs because its not a defect. They told me that the bug must have gotten in there through the vents or i must have taken it apart at one time or another and thats how the bug got in there. I told them a bug shouldnt even be in there in the first place. The service technician got involved and said he can *probably* fix it. I asked him if he ever took the cluster apart on a c63 and he said NOPE. So this would be his first one using my car as a practice and charging me for 2 hours of labor.
02-22-2011, 01:00 AM
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02-22-2011, 08:58 AM
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Your dealership is full of it... the air vents have nothing to do with the cluster... and assuming things like you opened your own cluster is bad customer service. Obviously, they just try to find excuse to make you pay for it & not put it under warranty. They should give you the benefit of the doubt that the cluster "might" have came poorly sealed from the factory. Have you tried another dealer?
02-22-2011, 09:28 AM
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'14 911S (garage queen) '13 X3 (family hauler)
Do you drive with all of your windows down and the sunroof open a lot?
The reason I ask is my dad's SL actually got some cigarette ashes behind his cluster (and he bought it brand new).
Granted, the SL is a convertible (and you shouldn't be smoking in an SL, but that's a whole other story)
I'm just thinking maybe excessive wind/turbulence could have forced the bug in, just a guess.
Now, that doesn't help get the bug out--I think it's total BS that the dealer won't remove it under warranty.
Try PMing the guys at the PL and call MBUSA a $70K+ car shouldn't have this problem and if it does, it should get fixed at no charge IMO
The reason I ask is my dad's SL actually got some cigarette ashes behind his cluster (and he bought it brand new).
Granted, the SL is a convertible (and you shouldn't be smoking in an SL, but that's a whole other story
)I'm just thinking maybe excessive wind/turbulence could have forced the bug in, just a guess.
Now, that doesn't help get the bug out--I think it's total BS that the dealer won't remove it under warranty.
Try PMing the guys at the PL and call MBUSA a $70K+ car shouldn't have this problem and if it does, it should get fixed at no charge IMO
02-22-2011, 09:37 AM
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(okay.. its a nerd joke.. but still)
02-22-2011, 07:17 PM
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09 c63 p30 mars red
Build a pod transporter and teleport the bug out of th--------no wait!!! You may end up with your head on the fly body in the cluster watching a giant fly head on your body driving the ***** out of your C63!!!!!! HELP MEEE!!
HELP MEEE!!
Last edited by jim07; 02-22-2011 at 09:07 PM.
02-22-2011, 11:06 PM
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02-23-2011, 12:25 AM
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Yea, it does get on my nerves each time. I just want that bug outta there but its soo hard to even find time to get to the dealer. i went to the one closest to me and that's the result of that. Im going to drive to loeber motors after work and see what happens tomorrow.
02-23-2011, 12:39 AM
#25
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Not to sound mean but why is this a dealer issue? When I get a bird $-hit I don't complaint to the dealer. It is bad luck but what is the dealer has to do with it? I have seen rodent eating wire/harness from engines but it is not a dealer issue.
I think you are out of luck but I still wish you luck.
When I get a bird $-hit I don't complaint to the dealer. It is bad luck but what is the dealer has to do with it? I have seen rodent eating wire/harness from engines but it is not a dealer issue.I think you are out of luck but I still wish you luck.
