ACG New York & MHP Customer Service!!!
MBWorld Fanatic!
Joined: Oct 2009
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From: eNyCe
Steel Grey Metallic C63!!
ACG NY did an excellent job with my LSD install! I am speaking from experience.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2005
Posts: 2,207
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From: North Jersey
2012 CTS-V
You're missing the point here. Great customer service is when you are informed and updated of any issues as they occur, and not be surprised when you show up expecting your car to be complete. Did you not read the part about ACG NY driving out from Brooklyn to NJ to pick up his car and provide him with a loaner?
ACG NY did an excellent job with my LSD install! I am speaking from experience.
ACG NY did an excellent job with my LSD install! I am speaking from experience.
Wow! this is an old thread. lol
Thread Starter
MBWorld Fanatic!
Joined: Aug 2005
Posts: 2,207
Likes: 2
From: North Jersey
2012 CTS-V
I know this is an old thread, but does anyone else have experience with this place? What is the full name of the shop, looking it up on google provides little to nothing about it. It seems like its worth checking out, just wanted to know of others experiences (maybe with different class MBs as well). Thanks guys!
You can try calling their San Diego location and see where their new Brooklyn shop is located.
http://execstudio.com/about.htm
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c63
It never should have gotten to that point BC acg should have taken the initiative to talk to the other vendor so the job would be done on time rather than deferring it to the customer. Why should the customer have to be a middleman to relay communications related to a technical install?
regardless of how great the end product I find that outrageous
Petro I'm glad you were pleased.
regardless of how great the end product I find that outrageous
Petro I'm glad you were pleased.
You're missing the point here. Great customer service is when you are informed and updated of any issues as they occur, and not be surprised when you show up expecting your car to be complete. Did you not read the part about ACG NY driving out from Brooklyn to NJ to pick up his car and provide him with a loaner?
ACG NY did an excellent job with my LSD install! I am speaking from experience.
ACG NY did an excellent job with my LSD install! I am speaking from experience.
Last edited by _timothy; Apr 4, 2013 at 01:03 PM.
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From: San Diego, CA
07 RS4 sold, R53 Cooper S, 2008 Cayman S, 2012 GTR
It never should have gotten to that point BC acg should have taken the initiative to talk to the other vendor so the job would be done on time rather than deferring it to the customer. Why should the customer have to be a middleman to relay communications related to a technical install?
regardless of how great the end product I find that outrageous
Petro I'm glad you were pleased.
regardless of how great the end product I find that outrageous
Petro I'm glad you were pleased.
To give a little back ground, the MHP headers were purchased directly from Andy by Mike (Petro), as we are not a dealer for them, nor did we have Andy's contact information. The install if I remember correctly finished later in the day therefore not allowing the staff in the NY office to try to contact MHP. Since mike had been dealing with Andy, he went ahead and contacted him about this issue, and let Khan (Staff in NY) know the situation.
BTW: the new NY Location is in my signature.
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Thread Starter
MBWorld Fanatic!
Joined: Aug 2005
Posts: 2,207
Likes: 2
From: North Jersey
2012 CTS-V
Man what an old thread... for starters great to see everyone, its been a minute since I've really spent some time here, Tal your doing an awesome job.
To give a little back ground, the MHP headers were purchased directly from Andy by Mike (Petro), as we are not a dealer for them, nor did we have Andy's contact information. The install if I remember correctly finished later in the day therefore not allowing the staff in the NY office to try to contact MHP. Since mike had been dealing with Andy, he went ahead and contacted him about this issue, and let Khan (Staff in NY) know the situation.
BTW: the new NY Location is in my signature.
To give a little back ground, the MHP headers were purchased directly from Andy by Mike (Petro), as we are not a dealer for them, nor did we have Andy's contact information. The install if I remember correctly finished later in the day therefore not allowing the staff in the NY office to try to contact MHP. Since mike had been dealing with Andy, he went ahead and contacted him about this issue, and let Khan (Staff in NY) know the situation.
BTW: the new NY Location is in my signature.
This is why I bought most of my stuff from ACG. Great and easy to deal with.
