I have.

I never wear suit to dealership, hah, but I do put on something nice when I want to look serious and be taken seriously. Sure if you wear rags and your hair hasnt seen shampoo for over 3 days, but have 100k in your pocket you can try to make a ''statement'' by ''showing them'' and 'teaching them not to judge by clothes'' etc but I find that kind of approach juvenile and kind of stupid. Basically you're going there to get offended and then get back at them by buying a cat at competitor. And I don't blame the snotty salesmen, they know risks and benefits of punk-looking customers, and I respect their decision whatever it is. They don't sell their own cars, so they probably have a little rensponsibilty for them... how are they gonna explain extra 500 miles on odometer and lots of scuffs and dirt on the door and no sale?

On the other hand if I just want to look at cars out of boredom, I dress poorly to avoid salesmen and spend the time alone with the cars.

Anyway, great stories, keep em coming...

In my case, I'm in the retail/wholesale business 7 days a week, 365 days a year.. So my clothes do get dirty by the end of the day.. I would take the time to go home shower & dress up if I go out with my wife.. But I don't think it's necessary if I want to go look at cars.. Lol

I agree with most people's thoughts on dress here, and I am the first to head out dressed casually, but if someone does not come over to me, I always head to the main desk and ask for help. If the sales person is rude/non caring/distant, that is when I will bring it up to the Manager

San Diego MB in Kearny Mesa. Service dept is a joke. I had some issues with their service and let the service writer know this (thru email) and the ______ replies to me taking chit when he thought he was emailing his boss. Needless to say his boss called and kissed my *** but that is all it took to lose my business.

MB of Delray beach was a good experience. i bought my c63 there, although it was quite a long sale with a lot of exchange. it became clear that the salesman had no say whatsoever, he was just the sales manager's puppet, which i understand. they would not budge on price for a while until i started getting annoyed and started to walk out then another few grand fell off and we had a deal.

I've had a generally good experience at Ray Catena Union. The sales guy I dealt with (Nick, but he's no longer there) was pretty good, nothing bad to say.

My current SA over there (Dan) is a stand up guy too.

MB Boston
Everything is good just stay away from this one service rep named *****.
He will pressure you to go to one particular service manager whose name I forgot.(The one I work with every time for almost 2 years left.) He will also make any labor take 5x times as long as usually needed. Worst of all, asking for tips.
Stay away from him. All others are nice and helpful.

Everyone... here is the latest candidate

MB OPEN ROAD IN NJ

Here is the link you'll be able to learn worst of the worst dealer you can't even imagine. please spread the words guys.

https://mbworld.org/forums/c63-amg-w...d-finally.html

hot ice, you need to change the end of the title. c64 finally canceled but no refund by the dealer

i called amex and they are doing investigation

oswiff what's the corp. contact email? i want to send email about open road in NJ.

Mb of Boston, Somerville, MA. Brought it in for a rattling sound, 3 visits, 50 miles later, fixed it and caused a different noise. Had all my services done there before, but won't be going back.

You did the right thing cancelling that order.

i didn't email them, i called the corporate number and went down a "rabbit hole". eventually i got a call back from the GM of MB Manhattan who was able to get the issue resolved, despite taking much longer than it should have.

here is MBUSA contact info off of MBUSA.com

good luck. if you still want the car and want to try a new dealer, PM me. if you look at my older threads, the dealer i got my c63c and e63s are not here in the tri-state area but were able to get me the rare e63 wagon i wanted when even the so called factory store (mb manhattan) couldn't.

Main Office
Mercedes Benz One Mercedes Drive;
P.O. Box 350 Montvale, New Jersey 07645
Tel: 201-573-0600
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645
Tel: 1-800-367-6372

MBUSA does use mystery shoppers on a very regular basis...I think the biggest misconception when dealing with dealerships and individual sales people is that consumers believe that corporate will discipline the dealership over each infraction/complaint they have. In the US, there is only one corporate MB owned dealership which is Mercedes Benz of Manhattan in New York, every other dealership is owned by a dealer group or an individual person. Since dealerships especially with the MB franchise takes 10's of millions of dollars there unfortunately is a lot leniency when it comes to customer complaints.

Now that being stated, the whole dressed down etc. I have to agree it may not be acceptable and yes it is part of their jobs to show a client a vehicle regardless of their intention to buy, they are human and they rely completely on commissions. I have been a part of this industry for 15 years and in management for 12 and it is difficult to go through the motions especially with someone that you believe is not going to buy the car that day. I expect my salespeople to show every person that walks in through the door, the same type of courtesy and enthusiasm when showing my product, but I would be niave in thinking they do so every time. To be frank I dont think it is necessarily their clothing, but rather the attitude of the client that dissuades a sales person from fully engaging with the client. One of my dealership's biggest client dresses in flip flops, t-shirts, and shorts everytime he walks in here...in a span of 10 years, he's purchased over 50 cars. It is true you cannot judge someone by the way they dress, but their attitude does speak volumes as to their ability to buy...

One last thing...99% in my sales department drive Mercedes Benz cars.

Just had to drop the opinion from the otherside LOL

Ontario

North Star Benz - Thunder Bay

Saw a C63 I liked online ( i live like 9 hrs away). Called and talked with a sales rep who seemed nice. Got down to some negotiations and his manager got involved who also seemed nice. Unfortunately the feel good story stops there. Long story short, over the next couple days it was me that always had to follow up with them. They would promise to call me back with a quote or email me but never happened. We were about 2.5k off in price and the manager during one of the calls promised to call me back (was discussing a possible trade in) but again never happened. I was thinking ok I'll even move up my offer so we can get this whole thing going so I call back in. Guess what? no call back to me. I guess they rather keep that C63 on their lot.

To me, this is just rude and disrespectful. There are so many available C63s that I will have no problem finding another one. Stay away from North Star MB in Thunder Bay unless you like to play the role of a salesguy that is pushing the dealer for a chance to buy their car.

While I don't condone the behavior, being $2500 apart on a used C63 and then trying to negotiate an unseen trade over the phone? I think you have to show a bit more intent, or a closer dealership.

i did a couple of things... i drove my car to a local indie dealer they wanted me to and then even told them i could do a full cash payment. (not finance or lease.. a full payment). the 2.5k difference came out due to that indie dealer's offer to North star and what a local MB offered for my car.

I was actually calling to tell them that I would close alot of that gap with cash but they never returned my call. I also repeatedly asked them to send me a carproof and they never did. I think I provided my email at least 3x to them and asked them that many times as well.

This is my first time buying used... didn't know the quality of service dips when you're not buying new??? Maybe its cause I have built quite a rapport with my local Benz that I am spoiled with people returning my calls. not impressed.

Stay away from this one.

They will play games with the cars, lie about pricing and the options. Then when all else fails this dealership will play games with the loan documents.

Beshoff Motorcars in San Jose, CA.

sadly, they are one of the AMG Performance Center. Worst dealership from my buying experience through out the years.

took my deposit for the C63BS in Dec. promised the car would be sold at MSRP. car arrived last month demanding 10k over MSRP. made up bull***** story. car is sold without communication with my deposit still on the car. having my lawyer dealing with it now. the sales person is here. stay away!!!

Many car salesmen don't take the time to understand the products they are selling. They attend a few seminar on how to show the customers all the latest wizzbag features, but ask them a technical question and it's the deer in the headlights look. It's not their fault, they are just pushing iron. Personally I avoid my local dealer when I purchase because I don't feel like playing the game in person. They have you at a disadvantage. They are professional sales people who are trained how to manipulate you to say yes especially in person. I perfer the long distance approach. Find a car a dealer that's too far just enought away that you tell them you're not going to make the trip without a firm mutually acceptable price. Always ask for the internet sales manager. The entire process is so much more civilized. Everyone is extra polite on the phone. There are long no periods of silence. You don't have to sit around while "your offer get proposed to the sales manager". Just call me back when with a yes or a no. It may take longer, you may lose the car to a local buyer, but you will save money and sometimes a very sizable amount. I bought 10 of my cars that way with a saving of anywhere from $2k to $25K under bottom line local pricing.

I turned up at Beverly Hills Merc in regular old jeans and metallica t-shirt, was totally ignored for about 15 mins or so... Ended up buying from Ray @ Anaheim MB, no bull**** kinda guy

Wow, lots from the northeast and virginia and here and there in Cali. What about the folks in the midwest, ie greater Chicago area.

By the way, have you guys checked out the site, www.dealerrater.com? Better leave some comments there.

I'd add these guys to the list. They tried to get me to pay $1500 for the initial 12 month CPO warranty that MB says is included with all CPO cars. I got a call from sales manager, I returned his call but he has yet to call me back to explain (which I would love to hear).