MBH Motorsports - Disappointing
Just wanna share my bad experience dealing with MBH Motorsports. Over a week ago I made some enquiries about their X-pipe for the C63. Mike was very prompt (within a day) in responding to all my queries. I then made the decision to buy the X-pipe and paid for it in full using the Paypal account Mike provided. Guess what? Since making the payment, I haven't been able to reach MBH Motorsports for an entire week. They no longer respond to my emails and PM. Calling the telephone number on their website only directs me to a voice mail. I'm now wondering how I can get back the money I paid. Very disappointed, especially since I've heard so much good things about MBH and Mike on this forum.
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I understand your confusion. I also have some difficuilty reaching mike. I do know he has been extremely busy.
Perhaps this thread will mark his attention and resolve your issue as planned. MBH is top class and so is Mike. You will get taken care of. Don't worry:y |
That's really confusing, they/Mike should at least pick up or reply your emails.
I've also heard good news about MBH and their pro customer service. I was really willing to deal with them. Lets just wait and see what their excuse will be. Good luck |
Maybe he is busy , who knows be Patient :D
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Originally Posted by alrasheed1991
(Post 5263669)
Maybe he is busy , who knows be Patient :D
MBH might be a great business but if I had this experience even once I would not go back. There are lots of vendors out there to choose from who would ensure they responded in a timely manner. No need dealing with those who don't. If you want to make money and stay in business, you make sure your customers know they are being served well because if you don't, someone else will. |
That's odd I also sent an email asking about a mid pipe. I got a reply with the prices. I emailed again asking about an "H" pipe instead of an X and I didn't get the same response. I figured he was busy do I sent another email to just touch base in case he forgot to reply to me. All I needed was the price of an H instead of an X. I haven't gotten a reply and it's been more than 7days or so. Ohh well I guess he's busy.
I went to my local shop and they can make an H mid pipe ( stainless for $250.00. I wanted to give Mike the business since we are all car guys but I guess he doesnt need the business or maybe he's busy. |
I also emailed him several times and didn't get any response. This was his last post: https://mbworld.org/forums/c63-amg-w...-made-usa.html
"Will be out of town 6/25/2012 to 7/5/2012 Please Email me with any questions. I will do my best to get back to you during this time" |
Thanks all! I'll wait a few more days and see if I get a response. Will keep you posted.
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Originally Posted by BO Knows
(Post 5263722)
I also emailed him several times and didn't get any response. This was his last post: https://mbworld.org/forums/c63-amg-w...-made-usa.html
"Will be out of town 6/25/2012 to 7/5/2012 Please Email me with any questions. I will do my best to get back to you during this time" |
He could be sick
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I'm out of town until Thursday. I have very limited internet and have to rely on my cell phone to check emails and even reply to this thread. Even that is limited.
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Originally Posted by MBH motorsports
(Post 5263764)
I'm out of town until Thursday. I have very limited internet and have to rely on my cell phone to check emails and even reply to this thread. Even that is limited.
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Originally Posted by MBH motorsports
(Post 5263764)
I'm out of town until Thursday. I have very limited internet and have to rely on my cell phone to check emails and even reply to this thread. Even that is limited.
Well that explains it:D Mike hit me up when u get back please. Need an H pipe |
Threads like this can hurt business.... please give it time..... before posting like this....
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Originally Posted by 600whp S4
(Post 5264350)
Threads like this can hurt business.... please give it time..... before posting like this....
do have to add however, MBH thru this thread, answered and updated the people left in the dark. Isn't this a good thing? |
Originally Posted by 600whp S4
(Post 5264350)
Threads like this can hurt business.... please give it time..... before posting like this....
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Originally Posted by Fung63
(Post 5264371)
OP gave it 7 days... imo it was plenty of time. If members are scared to 'hurt' business and share their experiences, what's the point of this forum? circlejerk cause we all drive nice cars?
do have to add however, MBH thru this thread, answered and updated the people left in the dark. Isn't this a good thing? Does it have something to do with driving a Mercedes? |
Thanks to all for your views. I started the post as a last resort. Hope people understand how I feel. It was prompt response until full payment was made on 23 June. Then radio silence for an entire week. I've tried emails, PM and phone calls, but to no avail. I'm not from the US and I've never dealt with MBH, so it's only natural that I worry. Anyway, now that Mike has responded to this thread saying that he won't be back till Thursday, I'll patiently wait another week for his response.
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Mike and MBH motorsports are straight shooters. Sponsor or no, I’m almost certain you’ll soon be made whole.
Timely communication is imperative though. Be that as it may, waiting for prepaid hot rodding hardware to arrive is undeniably frustrating.
Originally Posted by MBH motorsports
(Post 5263764)
I'm out of town until Thursday. I have very limited internet and have to rely on my cell phone to check emails and even reply to this thread. Even that is limited.
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Tail happy - I think most people agree that you acted with restraint and in a reasonable manner. 7 days is a long time to not hear about an order after payment. If a business is closed or someone is unavailable for an extended period of time, there's no reason to NOT have a voicemail or email auto reply that says they will be out and about and not able to communicate for xx days. It's not that hard to setup.
Edit: sounds like notice that he would be out of town was setup. |
Sorry to hear, its understandable he was out of town with limited internet access, etc...
On a side note, I've had nothing but a great experience dealing with MBH. |
I'm on limited 3g cell connection. So when I venture to town. I'll get 15 emails come in. Including the key word tracking about this thread. Then its a race to respond before my phone dies or I loose sig again. I'm here in limited access, but here kinda. I've got time to type 2 emails with one finger. I'm here, and kinda see everything, at some point. All orders ship all the time, every time. I'll have time Monday to make some replies to more emails.
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OP was more than patient....what, Tail sends MBH money...IN FULL, and MBH is "outta town" suddenly? Poor OP is waiting for product and service while MBH is vactioning on the Italian Riviera??????
I don't know what MBH is thinking...but a lot of us on this forum are business owners and client is first priority. You did the right thing to post here after waiting patiently. Get people to own up to thier products and services out in the open...that's what this is for. I would NEVER in a million years ever leave one of my customers hanging, I don't care what the excuse. ESPECIALLY AFTER FULL PAYMENT!! His "staff" should of answered his calls and aplogized profusely for any and all delays. Hope MBH gives you 1000% priority when he "gets back into town" without notifying his most important commodity...his customers. |
Originally Posted by ZephyrAMG
(Post 5264804)
OP was more than patient....what, Tail sends MBH money...IN FULL, and MBH is "outta town" suddenly? Poor OP is waiting for product and service while MBH is vactioning on the Italian Riviera??????
I don't know what MBH is thinking...but a lot of us on this forum are business owners and client is first priority. You did the right thing to post here after waiting patiently. Get people to own up to thier products and services out in the open...that's what this is for. I would NEVER in a million years ever leave one of my customers hanging, I don't care what the excuse. ESPECIALLY AFTER FULL PAYMENT!! His "staff" should of answered his calls and aplogized profusely for any and all delays. Hope MBH gives you 1000% priority when he "gets back into town" without notifying his most important commodity...his customers. Right now I'm in Concord NH and I head back up to Northern NH tomorrow. Then home Thursday night. I do have future travel plans for set for August. I will keep everyone posted when I will be gone. |
Mike replied to my email within an hour and got his auto out of office response :y
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