HRE rant...
07-03-2013, 09:34 AM
#51
Glad the situation got resolved, but reading this thread wouldn't it have been nice if HRE did the right thing in the first place and avoid the stress and hassle. many companies will respond when it becomes public but sad thats the only way to get resolution.
BTW love the car!
BTW love the car!
But we're working on it by treating such incidences as lessons to minimize and prevent them from ever occurring again - and, as cliché as that may sound, we're taking them very seriously.
We hope you understand.
07-03-2013, 09:34 AM
#52
Great service hre well done not many companies do what u just done
07-03-2013, 09:58 AM
#54
MBWorld Fanatic!
Matt, I'm very happy they took care of your problem... awesome service from HRE as always!
BTW, did you get the wheel replacement for free or just shipping at no charge?
BTW, did you get the wheel replacement for free or just shipping at no charge?
07-03-2013, 11:13 AM
#55
Jorge
07-03-2013, 07:13 PM
#56
Junior Member
I was just impressed to see HRE actually post in the thread. Glad to know it's getting taken care of and props to HRE for actually making a presence. That speaks leaps and bounds for a company.
07-04-2013, 11:42 AM
#59
Junior Member
Join Date: Aug 2008
Location: PA
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09 C63
It's a learning experience for us. For all our perceived illustrious reputation in the public eye, we are still a small company that's currently going through some very difficult growing pains (this is not an excuse). With that said, we're not perfect and unfortunately mistakes can, and as seen, do happen, albeit with rarity.
But we're working on it by treating such incidences as lessons to minimize and prevent them from ever occurring again - and, as cliché as that may sound, we're taking them very seriously.
We hope you understand.
But we're working on it by treating such incidences as lessons to minimize and prevent them from ever occurring again - and, as cliché as that may sound, we're taking them very seriously.
We hope you understand.
07-05-2013, 01:07 AM
#60
MBWorld Fanatic!
Thank u so much Jorge, I finally received my catalog.. So happy about it!! What a piece of art, very well written & the pics are amazing!
Just what I needed to convince my bro ISF to chose ur wheels as his next set. Props to ur company customer service.
Just what I needed to convince my bro ISF to chose ur wheels as his next set. Props to ur company customer service.
07-05-2013, 07:58 AM
#61
MBWorld God!
Join Date: Jul 2010
Location: on my way
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2012 CLS63
the new website is very nice too
