dealership error causes big mess
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From: eNyCe
Steel Grey Metallic C63!!
And FYI, I do my own oil changes, every 5k or so, and have done so since I got the car (14k, its not at 96k). I have always done oil changes in all my cars, I have done hundreds of them.
And I did the exact same thing a year ago as the dealer did to the OP, I forgot the damn oil cap (which fortunately fell into the air intake while I was driving, leaning against teh air filter, and I had oil in my trunk so I fixed it at the side of the road).
**** happens, we all make mistakes, even the pro's make mistakes. Anyone who claims otherwise is lieing. Google Adam Savage Failure, you know the dude from Mythbusters, and you will understand.
And I did the exact same thing a year ago as the dealer did to the OP, I forgot the damn oil cap (which fortunately fell into the air intake while I was driving, leaning against teh air filter, and I had oil in my trunk so I fixed it at the side of the road).
**** happens, we all make mistakes, even the pro's make mistakes. Anyone who claims otherwise is lieing. Google Adam Savage Failure, you know the dude from Mythbusters, and you will understand.
You said it yourself, you made the mistake when you forgot to put the cap back on. You really have no one to blame but yourself for that one, it's a lesson learned. At a minimum, the dealership should clean up that mess and comp that service.
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From: Pittsburgh
C63 AMG
And FYI, I do my own oil changes, every 5k or so, and have done so since I got the car (14k, its not at 96k). I have always done oil changes in all my cars, I have done hundreds of them.
And I did the exact same thing a year ago as the dealer did to the OP, I forgot the damn oil cap (which fortunately fell into the air intake while I was driving, leaning against teh air filter, and I had oil in my trunk so I fixed it at the side of the road).
**** happens, we all make mistakes, even the pro's make mistakes. Anyone who claims otherwise is lieing. Google Adam Savage Failure, you know the dude from Mythbusters, and you will understand.
And I did the exact same thing a year ago as the dealer did to the OP, I forgot the damn oil cap (which fortunately fell into the air intake while I was driving, leaning against teh air filter, and I had oil in my trunk so I fixed it at the side of the road).
**** happens, we all make mistakes, even the pro's make mistakes. Anyone who claims otherwise is lieing. Google Adam Savage Failure, you know the dude from Mythbusters, and you will understand.
Exactly why I said not to be so hard on the guy. There will come a time when you do something just as dumb as forgetting the oil cap, just hope that if the incident involves another individual, they are as lenient as you were on the dude who forgot the oil cap.
Goes around comes around. All Im trying to say.
Imagine this:
Guy hand tightens the drain plug and forgets to torque her down.
Your driving down the road and you see your oil pressure has dropped.
You don't know how long the oil pressure was low, but you pull over immediately.
Car seems ok, but your not sure. The dealer tells you sorry, but your car is just fine. They do nothing for you as no visible malfunction is evident.
A year goes by and your car decides to **** the bed. Now what...?
This to me is a real problem.
I say all this, but it didn't happen to me, Id probably be upset as well, but I would def take into consideration we are human and make mistakes.
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C63 AMG
I agree that **** happens, but **** shouldn't happen when you're paying $149 dollars an hour for labor!
You said it yourself, you made the mistake when you forgot to put the cap back on. You really have no one to blame but yourself for that one, it's a lesson learned. At a minimum, the dealership should clean up that mess and comp that service.
You said it yourself, you made the mistake when you forgot to put the cap back on. You really have no one to blame but yourself for that one, it's a lesson learned. At a minimum, the dealership should clean up that mess and comp that service.
Cost does not correlate to quality
A common misconception
When should they happen?
$120 per hour
$100?
What is the cut off
Lol
MBWorld Fanatic!
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From: Pittsburgh
C63 AMG
I agree that **** happens, but **** shouldn't happen when you're paying $149 dollars an hour for labor!
You said it yourself, you made the mistake when you forgot to put the cap back on. You really have no one to blame but yourself for that one, it's a lesson learned. At a minimum, the dealership should clean up that mess and comp that service.
You said it yourself, you made the mistake when you forgot to put the cap back on. You really have no one to blame but yourself for that one, it's a lesson learned. At a minimum, the dealership should clean up that mess and comp that service.
All Im trying to say is let the dealer take care of their mistake as I am sure they will.
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From: Pittsburgh
C63 AMG
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From: eNyCe
Steel Grey Metallic C63!!
When doctors, lawyers, and engineers make mistakes, they or their company pays for the mistake. Same logic applies to the tech that ****ed up. I never said that they couldn't make mistakes, I'm just saying that some form of compensation is due. Mistakes warrant rectifying.
The $$ amount is not the point, the point is that the OP paid for a service. A mistake was made, compensation is due. When a doctor messes up, they get sued. When a Lawyer doesn't perform their due diligence, they can be sued. I'm not telling the OP to sue them or get a new engine, I'm stating that he should get the dealership to clean up the mess and compensate him in some shape or form.
Last edited by I am Jeff; May 22, 2014 at 05:27 PM.
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C63 AMG
When doctors, lawyers, and engineers make mistakes, they or their company pays for the mistake. Same logic applies to the tech that ****ed up. I never said that they couldn't make mistakes, I'm just saying that some form of compensation is due. Mistakes warrant rectifying.
The $$ amount is not the point, the point is that the OP paid for a service. A mistake was made, compensation is due. When a doctor messes up, they get sued. When a Lawyer doesn't perform their due diligence, they can be sued. I'm not telling the OP to sue them or get a new engine, I'm stating that he should get the dealership to clean up the mess and compensate him in some shape or form.
The $$ amount is not the point, the point is that the OP paid for a service. A mistake was made, compensation is due. When a doctor messes up, they get sued. When a Lawyer doesn't perform their due diligence, they can be sued. I'm not telling the OP to sue them or get a new engine, I'm stating that he should get the dealership to clean up the mess and compensate him in some shape or form.
Or getting out of jail when a lawyer makes one
Try suing a lawyer for bad judgement...good luck lol
Or an engineer after the plane you're on crashes
People have such an outlandish sense of entitlement and righteous indignation
Judge yourself before you do others
Hold yourself to your perfect standard
It's a car
Clean it up
Don 't cry over spilt oil
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MBWorld Fanatic!
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C63 AMG
The sad thing is the shop will just shoot degreaser over everything and blast it off, probably several times. Never mind that no one will mask off the electronic components or ensure that caustic or corrosive agents don't infiltrate plugs and terminals. This unfortunately will be one of these jobs the prep shop "I don't give a ****" kids will do.
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From: Canada
07 E63 + 07 CLK63CAB
Autosport, does that look like fresh oil on top of the motor, that looks like the "service tech" maybe was in a hurry and maybe forgot to drain the old oil or maybe just forgot about the cooler or maybe just forgot what he was getting paid 12.50/hr to do
Your comment on the oil pressure drops, that means there is no oil or little in the pan, oil pressure is made by the pump that should be submerged in the oil. By the time you see the oil pressure has dropped and pull over, it is too late. The engine would not last a year.
Your comment on the oil pressure drops, that means there is no oil or little in the pan, oil pressure is made by the pump that should be submerged in the oil. By the time you see the oil pressure has dropped and pull over, it is too late. The engine would not last a year.
Last edited by Critter; May 22, 2014 at 06:24 PM.
MBWorld Fanatic!
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From: eNyCe
Steel Grey Metallic C63!!
Try becoming undead when a doctor makes a mistake
Or getting out of jail when a lawyer makes one
Try suing a lawyer for bad judgement...good luck lol
Or an engineer after the plane you're on crashes
People have such an outlandish sense of entitlement and righteous indignation
Judge yourself before you do others
Hold yourself to your perfect standard
It's a car
Clean it up
Don 't cry over spilt oil
Or getting out of jail when a lawyer makes one
Try suing a lawyer for bad judgement...good luck lol
Or an engineer after the plane you're on crashes
People have such an outlandish sense of entitlement and righteous indignation
Judge yourself before you do others
Hold yourself to your perfect standard
It's a car
Clean it up
Don 't cry over spilt oil
I'm not sure why you think my suggestion to the OP to ask the dealership to clean up that mess and comp his service is a sense of entitlement? I'm not suggesting that he demand a new car, but I find it hard to believe that you and autosport suggest to the OP that he should just let it go and chalk it the tech having a bad day. This tech wasn't doing you a favor for free. OP paid for a service, it is fully expected to be completed in a professional manner. This is not a sense of entitlement.
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C63 AMG
Compensation is generally not due in excess of the damages
I dont believe punative damages apply
So what should they do?
Clean it up
That is all they are obligated to do
Now to keep a customer somewhat happy they may offer him something
Free oil change
Some swag
Etc
But they do not owe him that
This was a mistake not neglect or willful misconduct
What is the OP owed beyond cleaning it?
I dont believe punative damages apply
So what should they do?
Clean it up
That is all they are obligated to do
Now to keep a customer somewhat happy they may offer him something
Free oil change
Some swag
Etc
But they do not owe him that
This was a mistake not neglect or willful misconduct
What is the OP owed beyond cleaning it?
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C63 AMG
I'm not sure why you think my suggestion to the OP to ask the dealership to clean up that mess and comp his service is a sense of entitlement? I'm not suggesting that he demand a new car, but I find it hard to believe that you and autosport suggest to the OP that he should just let it go and chalk it the tech having a bad day. This tech wasn't doing you a favor for free. OP paid for a service, it is fully expected to be completed in a professional manner. This is not a sense of entitlement.
Btw a mechanic is a trade not a profession
Last edited by Ingenieur; May 22, 2014 at 07:08 PM.
MBWorld Fanatic!
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From: eNyCe
Steel Grey Metallic C63!!
We're essentially stating the same thing. I misunderstood your interpretation of "entitlement" applied to the dealerships responsibility to clean it up. The OP should expect the dealership to clean up the mess, if the low oil caused any additional damages, that should also be repaired or replaced. The dealership giving him any additional compensation would be goodwill.
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C63 AMG
We're essentially stating the same thing. I misunderstood your interpretation of "entitlement" applied to the dealerships responsibility to clean it up. The OP should expect the dealership to clean up the mess, if the low oil caused any additional damages, that should also be repaired or replaced. The dealership giving him any additional compensation would be goodwill.
We can't expect businesses to pay for their mistakes beyond the actual damages
Heck, why would anyone go into business if every opportunist could gut you
Not saying the op is one but the world is full of them
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From: boston
Clk63 Black, G55,993
I try to buy oil for my clk63 black series at the dealer. First they gave me oil for Diesel engine.Told them to confirm with the tech , then they change it and try to sell me 5w30.I told them I use 5w40.They said they only use 5w30 only., included amg.
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From: Pittsburgh
C63 AMG
Autosport, does that look like fresh oil on top of the motor, that looks like the "service tech" maybe was in a hurry and maybe forgot to drain the old oil or maybe just forgot about the cooler or maybe just forgot what he was getting paid 12.50/hr to do
Your comment on the oil pressure drops, that means there is no oil or little in the pan, oil pressure is made by the pump that should be submerged in the oil. By the time you see the oil pressure has dropped and pull over, it is too late. The engine would not last a year.
Your comment on the oil pressure drops, that means there is no oil or little in the pan, oil pressure is made by the pump that should be submerged in the oil. By the time you see the oil pressure has dropped and pull over, it is too late. The engine would not last a year.
B) The scenario was hypothetical.
I'm not sure why you think my suggestion to the OP to ask the dealership to clean up that mess and comp his service is a sense of entitlement? I'm not suggesting that he demand a new car, but I find it hard to believe that you and autosport suggest to the OP that he should just let it go and chalk it the tech having a bad day. This tech wasn't doing you a favor for free. OP paid for a service, it is fully expected to be completed in a professional manner. This is not a sense of entitlement.
Some people take life way to serious. Lol
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From: Northern California
2004 E55 AMG; 1991 Previa
Regardless of how much someone gets paid or what job they have DOUBLE *******G CHECK. That's all I ask. Double check the bolts, double check fluid levels, DOUBLE CHECK THE OIL CAP. The guys working on your car are paid to do a job and I understand they're not $50/hr MB Cert Mechanics but it is their job to double check their work since they're the ones working on it AND GETTING PAID TO DO IT (On top of that we all how knit picky dealers are when it comes to warranty claims on cars, did the customer do it>>YES>>DENY). Same can be said about engineers, heart surgeons, lawyers, those who do their jobs well do it because they DOUBLE CHECK THEIR WORK. Stop defending a dumbass who didn't do his job right, I paid for it do your job and STFU.
Anyways 'nuff on the rant, I bought myself 3 of these bad boys. 1 for evac, one for holding 10l of oil, and spare on the side.
Anyways 'nuff on the rant, I bought myself 3 of these bad boys. 1 for evac, one for holding 10l of oil, and spare on the side.
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From: Ottawa, Canada
2014 C63 507, 2012 R350
Happens all the time, it is the cost of doing business and retaining clients. I'm sure this dealership was embarrassed by this and will not only clean it up but pay for the service as well.
In business, it is obviously beneficial in keeping mistakes to a minimum, hiring competent mechanics is a start.
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C63 AMG
Happens all the time, it is the cost of doing business and retaining clients. I'm sure this dealership was embarrassed by this and will not only clean it up but pay for the service as well.
In business, it is obviously beneficial in keeping mistakes to a minimum, hiring competent mechanics is a start.
In business, it is obviously beneficial in keeping mistakes to a minimum, hiring competent mechanics is a start.
I know the 'deal'
E & O insurance is not cheap and a single claim may sink you
So you do your best to avoid that
Varying degrees of scrutiny
I sold out (actually retained 1/6 of it) and got a low stress semi- retired gig
Couldn't just sit around the house
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From: Texas
10 C six trizzle
To the guys who take their babies into the dealer for oil changes, do you not realize that the guy doing the oil change is usually not even a certified technician, meaning he does not hold a valid license. This is how dealerships make money with this perception that your car is being worked on by a MB certified technician, complete BS. Same for diff oil changes and usually trans I hate to use the word(flush) when oil and filter change is appropriate, this is left to the kid who works there after school or dreams of being a mechanic. A good friend of mine had a son doing this, honestly would not let him check the oil in a lawnmower let along change it. Wise up guys, do you actually know what oil the moron is putting into your car, not likely because he doesn't know what your car takes, just how many AMG do you think he has ever worked on HMMM!
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From: Texas
10 C six trizzle
Keep in mind these top techs are typically not given services or easy work as that is considered a waste of their abilities and less profit for the dealer when they can pay a quick service tech 15$/hr.
Benz engineers make the mistakes.... the techs get paid pennys on the dollar to fix them. interesting....
