BLKROKT

Anyone get this email today? Could this have something to do with people having a hard time getting a hold of them over the past week? I've got parts that have been delayed in being shipped back from them unfortunately...

http://weistec.com/media-events-pres...e637-189554553

AwdthisC63

Got the letter as well. Not sure or didn't here of what happened. Whatever the case is they should bounce back from it.

BLKROKT

Totally agreed, not worried about their business. Just curious what the deal is.

mr747

Couple of staff members have resigned not gonna name names but yeah

If you need to get in touch with them call them there are under staffed ATM

Merc63

Steve isn't with them anymore. He was my main contact there and has helped me tons throughout my build.

Not sure what happened, nor do I care, none of my business.

I sent my transmission in for warranty 4 months ago, hoping to get it back soon, I had a hard time reaching anyone for a week or so. Finally talked to Zach the other day and they are waiting on some clutch packs, itching to get the car back together and on the road with the V2 trans.

Asher4799

Yes I got that too, at least they are being up front on a possible issue, I was a bit concerned because I still have to order my V2 trans kit.

Jasonoff

So these 2 had a falling out?

marioflex

If that's true is very sad. He's been with me since day one on my build. And always help me with any issues.

pbaylog

I haven't had any personal contact with them, but I just made mt first purchase online two weeks ago...order was showing "Processing" the entire time. Sent an e-mail to the sales ID and got my tracking info within 24 hours and the product arrived the same day, so it had been entered - just couldn't tell from the order status.

dubzAMG

Just curious what parts you are waiting for them to ship out?

sjb

I received the letter as well, and frankly, as a prospective customer who was literally weeks away from pulling the trigger on their downpipes and tune, it immediately turned me off of giving them my business.

It felt defensive, unsolicited, unprofessional, and reeked of desperation. A company at the top of their game does not need to publish something like this, especially if it only affected "a very small number of customers." I don't know what the story is... but it left a bad taste in my mouth. Too bad.

mr747

^^^^ take it easy man

Im sure who ever you go with is capable but you will never get customer service or support like the team at weistec offer

Just to show you how good they are i send my computer to them from AUSTRALIA on wednesday it arrived thursday PM and i had it back in hand at lunch time today

You will never recv service like that from any body

Each to there own but i stand by weistec and will always 2nd to none customer service

Hope you find that with the other company you choose

sjb

Yikes. "Take it easy?" Look, I'm not trying to start **** here... merely responding in a thread asking whether others have received this email.

I think it's terrific that they're delivering on the service they're promising and you're paying them for.

I guess this is not a place for open discussion. Sorry, my mistake. I am a "Newbie" after all.

I'll try it again, and just answer the question asked by OP: "Yes, I did get the email." Hope this pleases everyone.

Merc63

What a pile of poo. A letter to let people know about an issue and you don't go ahead with your purchase, sounds like you have an axe to grind.

I never received a letter.

akmatic63

I got the email as well, my c63 has been in the shop for the past 2 and a half weeks now, waiting for some missing bolts and brackets for the stage 2 as well as my valve body and a catch can. hoping the parts come in soon!

mr747

check your junk mine went in there

roadtalontsi

well that sucks. Steve was always great to talk to and work with. They've got some big shoes to fill, if he's really gone.

oggie

Well, I got my parts ordered and delivered in the last 2 weeks. I didn't know there was a issue.

solekeeper

they were simply trying to clear up some misconception about their business, rather than have false claims float around. Calm your ****.

C63-AMG

I got the same letter as well. I have had no issues with the shop or the folks, the even gave me a tour when I just stopped in to ask some questions

Also knew this was an ongoing issue
http://www.ocweekly.com/news/ak-47-m...ctment-6447113

jrcart

You obviously have no business sense whatsoever. What is wrong with a PR message notifying existing and future customers that there has been a change at the top??? Big companies do this all the time. Wouldn't you rather put out a PR statement informing people rather than let the rumor mill churn and let speculation be the source of your clients information? If that letter left a bad taste in your mouth you're soft bro, they don't need your money anyhow, now go buy some overpriced garbage from Renntech you softie!

HBC350

You let a reasoned post turn to **** at the last second. Why?

Merc63

I am with JR, Releases like this are common place in the business word and alike. I would much rather a company do a statement than keep their customers in the dark. To me, its a sign of respect to their customers and I appreciate it.

Jasonoff

I'm sure yours was just lost at customs

mr747

even though you didnt get your letter lol