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Hello I need some advice, I bought a C63 recently and today i took it back to the dealer as it was booked in to have the front left tie rod end replaced due to it being a bit bent when i bought the car. About 2 hours after i collected the car i was visiting another dealer looking at new cars for my wife and as i was parking the car all of a sudden i heard the car making horrible grinding sound and the car make to a sudden stop after some looking i found that the below caliper pin had came out and bent so badly that it was banana shaped. I spoke to the dealers service department who quickly denied responsability and said anything they did could not have affected it in anyway which i find hard to believe considering that this is the same place where they were working and im inclined to think that the caliper was removed to access the car better while working on it.
To top this off too i found out the mercedes roadside assist that i was supposed to get had not been payed for by the dealer.
What i am wanting to know is what the dealer telling me true or just feeding me lies to cover themselves as if they are just wanting to brush me off im more then happy to go to Mercedes Australia
there is no reason to remove that caliper pull rod to work on endlinks, so the dealer is very probably right, that they did not touch this part. Strange by the way, that the caliper has white decals. The previous owner appears to have modified and repainted the calipe
If you can get a replacement for the pull rod, it may not be a big deal. It is part number A221 421 0014 and should cost about 27-36$.
Hello I need some advice, I bought a C63 recently and today i took it back to the dealer as it was booked in to have the front left tie rod end replaced due to it being a bit bent when i bought the car. About 2 hours after i collected the car i was visiting another dealer looking at new cars for my wife and as i was parking the car all of a sudden i heard the car making horrible grinding sound and the car make to a sudden stop after some looking i found that the below caliper pin had came out and bent so badly that it was banana shaped. I spoke to the dealers service department who quickly denied responsability and said anything they did could not have affected it in anyway which i find hard to believe considering that this is the same place where they were working and im inclined to think that the caliper was removed to access the car better while working on it.
To top this off too i found out the mercedes roadside assist that i was supposed to get had not been payed for by the dealer.
What i am wanting to know is what the dealer telling me true or just feeding me lies to cover themselves as if they are just wanting to brush me off im more then happy to go to Mercedes Australia
there is no reason to remove that caliper pull rod to work on endlinks, so the dealer is very probably right, that they did not touch this part.
Good luck!
I just found it very strange that the problem occured so soon after they worked on the car, Just before this i did a road trip in the car and clocked up 5000km within 2 weeks and the far performed flawlessly
Originally Posted by aussie e55
hi
sorry for your problem what state are you in.
Im in QLD, Im happy to PM the dealers name if your local.
there is no reason to remove that caliper pull rod to work on endlinks, so the dealer is very probably right, that they did not touch this part. Strange by the way, that the caliper has white decals. The previous owner appears to have modified and repainted the calipe
If you can get a replacement for the pull rod, it may not be a big deal. It is part number A221 421 0014 and should cost about 27-36$.
Good luck!
+1. No reason to touch the caliper if they are just doing rod ends but I do agree, those calipers have been painted so someone removed them or the pads at least once. Just a bit of bad luck unfortunately
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