Free NAV Update - SA giving me trouble
Thread Starter
Member
Joined: Aug 2016
Posts: 248
Likes: 19
2017 C63s Sedan | 2016 Yukon XL Denali
Free NAV Update - SA giving me trouble
Took my 2017 in for service B today (18.5k miles) and while there, I'm like, "hey can you go ahead and update the nav maps for me since it's included?" He tells me that there would have been a flag on his system saying it's available (like the most recent recall for fuel system, of which I'm a little nervous about, but that's another story), and that my car specifically may not have had the option with the VIN. I then look up to find that all 2017 models with the COMMAND system come with 3 years of map updates. He said he has a call in, but still no update from the SA.
Anyone have any experiences with this? Got the car in October of 2016 and have not had any map updates.
Anyone have any experiences with this? Got the car in October of 2016 and have not had any map updates.
Thread Starter
Member
Joined: Aug 2016
Posts: 248
Likes: 19
2017 C63s Sedan | 2016 Yukon XL Denali
Junior Member
Joined: Oct 2014
Posts: 67
Likes: 15
From: New York
c63s
He's bsing you. It's free, if requested by client it should be given without any questions. I told my SA, he wrote it on the notes and was taken care of and got the latest version 11.0. Should go to another dealer if possible.
