Uncooperative Dealership Putting My Car in Unsafe Condition.
Junior Member
Joined: May 2018
Posts: 35
Likes: 10
2019 C63
I refuse to deal with people that don’t take my time seriously. Upon arriving to the dealership my service advisor and a small man were standing against my car parked outside. My SA introduced me to the small man- he is the service director. The idiot proceeds to shake my hand and say “hi, and who are you?” In the most condescending way. Buddy you’re laying your *** against my car, who the **** do you think I am? He proceeded to interrupt me every time I spoke and started to ask me if I had tuned the car or taken the car to the track (I’ve done neither). My car sat there for the entire day for no reason. The steering wheel wasn’t resolved and my brake pads weren’t either. I wasn’t going to leave my car there for another two days for no reason. I’m not using my protection plan anymore. I bought the pads and rotors from Brembo and I’m either having the guys at Brabus install it or a competing dealership. I just wanted to have dropped off the car yesterday and at least drive off with new brake pads in the afternoon. Now the GM texted me saying that they’ll know within 4 hours when the inspectors are on the way and that they’ll come get my car from wherever it is. No I can’t do that. My time was already wasted and the fact that they offer these protection packages without time efficiency is ridiculous. You guys can give me all the **** you want for making this thread, but I don’t have time to sit on my *** and do nothing for two days. My time is valuable and I don’t do business with someone that doesn’t recognize that. As for the loaner, another dealership has GLC63 and GLE63 loaners and they didn’t want me to go there, which is why I said give me the E63 or whatever if you want me to leave the car here. I’m not going to inconvenience myself because of their own bureaucracy. I don’t pay $1500 a month for that kind of bureaucracy to shake up my week. Furthermore Tinted windows are a must for me for several personal motives. They never told me to go elsewhere, but my SA and the service director said they can’t stop me from going somewhere else to resolve the steering wheel issue. And no, I maintain my car just fine. I brought it in as soon as the brake pad wear warning came on (the next day- it was 1 am when it came on) and I was told I had under 2mm.
The only admirable thing was that upon reviewing my dash cam footage, everyone in the service dept seemed to know I had a dash cam and they made it obvious:
”hey man give me a ride”
”it has the camera”
”ohhh it got the camera?”
*yells to someone else* “IT GOT A CAMERA”
Why do they care so much I wonder?
The only admirable thing was that upon reviewing my dash cam footage, everyone in the service dept seemed to know I had a dash cam and they made it obvious:
”hey man give me a ride”
”it has the camera”
”ohhh it got the camera?”
*yells to someone else* “IT GOT A CAMERA”
Why do they care so much I wonder?
1) You noted that the service director was small and are angry that he introduced himself.
2) He asked you a reasonable question on whether you track or modded your car (because... you need new brakes after 2 years, likely less than 30K miles since you're leasing). After which you got offended.
3) You decided to take your business elsewhere.
4) The GM tried to reach out and make amends by saying they'd come to you in order to save you time.
5) You for some reason think that having your car at the dealership for 2 days means that you are "sitting around doing nothing" for those 2 days. Have you heard of uber?
6) You still think AMG loaners are something that's normal, even after everybody on the forum has said they are not. If it's that important to you, you should have gone to that dealership to begin with, speak with your $.
7) You're paying E63 money for a C63.
Junior Member
Joined: May 2018
Posts: 35
Likes: 10
2019 C63
funny, everyone here thinks I’m this huge ***** but I had a flawless relationship with this dealership for the past five years. I’ve heard bad things about them but I never experienced them myself. The purchasing process of all of our cars always went great and never had issues with service. Once I caught a technician driving my car at over 75 mph after installing new tires and once talking to the service director at the time about my concerns they gave me the service for free. I’ve been invited to events, I went to see the GT63S when the demo car came to the dealership, etc. I always had a great experience with them so I was not only shocked that they were giving me so much trouble for something as simple as switching my brake pads and rotors. I understood the steeering wheel but I thought that at least they could get the brake pads and rotors handled in the same day, but they didn’t. They instead thought I should wait even longer for someone to give the green light. At this point I have no problem paying the +/- $1000 repair for the brakes instead of using my protection package (I had brake pads replaced before and didn’t even know I had this until finance manager that knows me well told me to check), but I’m not going to do it there after having reviwed my dashcam footage. If my service advisor tells the porter “don’t say anything, don’t speed, don’t even put it in sport because there’s a camera” what does this say about their practices with our cars while they’re at service? And after someone asks to get a ride in the car. My dash cam was what kept them from doing something stupid with my car, so that just takes away my trust in the service department. They sped in my car before and that was properly handled, or at least I like to think it was. I’m going to take my car elsewhere for the service and I have no incentive to continue this relationship. I know about ten to fifteen employees from the dealership by a first name basis and when I had this problem, everyone knew about it and did what they could. But arriving there I received very bad treatment from the people that didn’t know me and didn’t consider me as a valuable customer despite a loyal relationship to the brand and the store. It’s not about the loaner or that they didn’t give me a new steering wheel, or that I didn’t “get my way” but rather because I left my car there for nothing to be done to it except be driven by porters tempted to give it some gas and they wanted me to keep it there for even longer. Meanwhile one of our other cars needed new pads and it was resolved the same day. It makes no sense as to why this is a different case with my AMG.
1) You don't understand the difference between the sales and marketing department and the service department.
2) You still don't understand that there are processes and controls at Mercedes that the service department has to abide by and they can't magically make your wishes occur [because you bought a midrange car].
3) After having legitimate reasons to doubt their service department, you took your car there anyway [I'm questioning your truthfulness or your judgement, either you're lying or ...]
4) Gibberish
Last edited by esquesk; Apr 25, 2019 at 11:05 AM.
Member
Joined: Oct 2018
Posts: 107
Likes: 12
2019 C63S Sedan
funny, everyone here thinks I’m this huge ***** but I had a flawless relationship with this dealership for the past five years. I’ve heard bad things about them but I never experienced them myself. The purchasing process of all of our cars always went great and never had issues with service. Once I caught a technician driving my car at over 75 mph after installing new tires and once talking to the service director at the time about my concerns they gave me the service for free. I’ve been invited to events, I went to see the GT63S when the demo car came to the dealership, etc. I always had a great experience with them so I was not only shocked that they were giving me so much trouble for something as simple as switching my brake pads and rotors. I understood the steering wheel but I thought that at least they could get the brake pads and rotors handled in the same day, but they didn’t. They instead thought I should wait even longer for someone to give the green light. At this point I have no problem paying the +/- $1000 repair for the brakes instead of using my protection package (I had brake pads replaced before and didn’t even know I had this until finance manager that knows me well told me to check), but I’m not going to do it there after having reviewed my dashcam footage. If my service advisor tells the porter “don’t say anything, don’t speed, don’t even put it in sport because there’s a camera” what does this say about their practices with our cars while they’re at service? And after someone asks to get a ride in the car. My dash cam was what kept them from doing something stupid with my car, so that just takes away my trust in the service department. They sped in my car before and that was properly handled, or at least I like to think it was. I’m going to take my car elsewhere for the service and I have no incentive to continue this relationship. I know about ten to fifteen employees from the dealership by a first name basis and when I had this problem, everyone knew about it and did what they could. But arriving there I received very bad treatment from the people that didn’t know me and didn’t consider me as a valuable customer despite a loyal relationship to the brand and the store. It’s not about the loaner or that they didn’t give me a new steering wheel, or that I didn’t “get my way” but rather because I left my car there for nothing to be done to it except be driven by porters tempted to give it some gas and they wanted me to keep it there for even longer. Meanwhile one of our other cars needed new pads and it was resolved the same day. It makes no sense as to why this is a different case with my AMG.
MBWorld Fanatic!
Joined: Jun 2014
Posts: 1,589
Likes: 683
From: IL
19 E63s, 23 M3 compX, B9 SQ5
I've never seen any MB dealer loan out AMG vehicles for someone driving S65AMGs or G65 AMGs, let alone some kid driving a C63. They already replaced your steering wheel once under warranty, and you want them to replace a high wear known item again? Also brakes? Since when is wear and tear items covered under any warranty or service plan? Bc I'd like to buy that plan.
Member
Joined: Oct 2017
Posts: 118
Likes: 9
2017 C63S Sedan
I've never seen any MB dealer loan out AMG vehicles for someone driving S65AMGs or G65 AMGs, let alone some kid driving a C63. They already replaced your steering wheel once under warranty, and you want them to replace a high wear known item again? Also brakes? Since when is wear and tear items covered under any warranty or service plan? Bc I'd like to buy that plan.
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL
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Junior Member
Joined: May 2018
Posts: 39
Likes: 3
2016 AMG C63s
You Know that the alcantara can look good as new with just some warm water and a soft bristle tooth brush....your oily sweaty hands mat it down it doesn't mean u need a new steering wheel every year.
Junior Member
Joined: May 2018
Posts: 39
Likes: 3
2016 AMG C63s
The steering wheel issue is a common one for everyone especially those that use lotions or have oily/sweaty skin . The steering wheel will look like leather if you do not take care of it and even when it looks bad it will come clean with a hours worth of work . When I got my car the steering wheel was brutal but after taking a glass of warm water w/ a small dash of soap and a soft bristle toothbrush and a clean white towel ......it looks like brand new again . You have to clean them ,its simple as that. There are plenty of video's on you tube showing you exactly how to do it and it works . The dealership should know this and I'm surprised they haven't said anything to you and perhaps why Mercedes may be denying any further coverage .
Senior Member
Joined: Apr 2007
Posts: 373
Likes: 89
From: Chicago, IL
2019 c63s coupe, 2008 s63 sedan, 2007 335i coupe
You will need to be their very valued customer to be able to load an AMG, and actually brake pads and rotors are covered under warranty for 2 years/40000km whichever comes first, I got mine replaced for free.
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL
Junior Member
Joined: Mar 2019
Posts: 52
Likes: 12
2019 C63 s
Just another little gem of advise.
When your time is that valuable, they will know because they will be talking to one of your entourage that brought the car in.
Until then, I’d be a little nicer to people that you need something from(and everyone else too).
When your time is that valuable, they will know because they will be talking to one of your entourage that brought the car in.
Until then, I’d be a little nicer to people that you need something from(and everyone else too).
MBWorld Fanatic!
Joined: Jan 2017
Posts: 1,117
Likes: 182
Mercedes-Benz E63s AMG
Yeah... this is stupid. Such is the world of entitled little brats these days, though... SMH
What dealership was this, though... I feel really bad for them for having to deal with you.
What dealership was this, though... I feel really bad for them for having to deal with you.
Super Member
Joined: Jun 2015
Posts: 643
Likes: 92
From: Houston, TX
'15 C63S
You will need to be their very valued customer to be able to load an AMG, and actually brake pads and rotors are covered under warranty for 2 years/40000km whichever comes first, I got mine replaced for free.
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL
Why? They go to the dealer to get their cars serviced, not to get their *** kissed.
MBWorld Fanatic!
Joined: Mar 2008
Posts: 3,632
Likes: 150
C63s Cabriolet, BMW M4, Civic
Just dropped my C63s Edition 1 for repair today. Got a CLA loaner with no tint window. 😄 I noticed my car is the only car that they put seat protector/seat cover on. Why only my car? Does anyone know? It in for services and repaired 3x now and each time I dropped off and picked up, seat cover is on. It felt special !!!
MBWorld Fanatic!
Joined: Jun 2014
Posts: 1,589
Likes: 683
From: IL
19 E63s, 23 M3 compX, B9 SQ5
You will need to be their very valued customer to be able to load an AMG, and actually brake pads and rotors are covered under warranty for 2 years/40000km whichever comes first, I got mine replaced for free.
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL
I think you need to tame your expectations a little bit. Also $1500/month for a C63 lease LOL holy **** man.
Member
Joined: Oct 2017
Posts: 118
Likes: 9
2017 C63S Sedan
What qualifies as a very valued customer? I've bought a W212.5 E63 and a 2017 C63s from these guys and yet I don't expect a E63s loaner every time my car is in for service. Best I've gotten was a GLC43 and a GLE43. Usually it's E300 or C/GLC300.
I think you need to tame your expectations a little bit. Also $1500/month for a C63 lease LOL holy **** man.
I think you need to tame your expectations a little bit. Also $1500/month for a C63 lease LOL holy **** man.
The guy I mentioned owns a lot of cars, including a Brabus G550 4x4, guess he's special.
Member
Joined: Mar 2018
Posts: 102
Likes: 12
c63 Coupe, GLC63
I've been lucky to get one of the newer c class with the digital dash when i brought my 2018 c63 in for service, I've never expected anything better than that. I wouldve take a hyundai if that was the only vehicle left, it's just temp
Also, OP is paying 1500$ a month... LOL he is entitled to everything he demands. They are making a killing off him
Also, OP is paying 1500$ a month... LOL he is entitled to everything he demands. They are making a killing off him
Junior Member
Joined: May 2018
Posts: 39
Likes: 3
2016 AMG C63s
#Notint...I think you should dump the C63 and use that 1500.00 a month on a mortgage better yet into a savings account. I cant speak for everyone but for $1500.00 a month I could finance 3x C63s or maybe 1x McLaren 720s Regardless your paying way too damn much and FYI My best Mercedes Loner Has Been a GLE400 and I was very satisfied Just be humble man.
Junior Member
Joined: Sep 2018
Posts: 49
Likes: 6
From: Washington D.C.
2019 W166 GLE63 S SUV
funny, everyone here thinks I’m this huge ***** but I had a flawless relationship with this dealership for the past five years. I’ve heard bad things about them but I never experienced them myself. The purchasing process of all of our cars always went great and never had issues with service. Once I caught a technician driving my car at over 75 mph after installing new tires and once talking to the service director at the time about my concerns they gave me the service for free. I’ve been invited to events, I went to see the GT63S when the demo car came to the dealership, etc. I always had a great experience with them so I was not only shocked that they were giving me so much trouble for something as simple as switching my brake pads and rotors. I understood the steering wheel but I thought that at least they could get the brake pads and rotors handled in the same day, but they didn’t. They instead thought I should wait even longer for someone to give the green light. At this point I have no problem paying the +/- $1000 repair for the brakes instead of using my protection package (I had brake pads replaced before and didn’t even know I had this until finance manager that knows me well told me to check), but I’m not going to do it there after having reviewed my dashcam footage. If my service advisor tells the porter “don’t say anything, don’t speed, don’t even put it in sport because there’s a camera” what does this say about their practices with our cars while they’re at service? And after someone asks to get a ride in the car. My dash cam was what kept them from doing something stupid with my car, so that just takes away my trust in the service department. They sped in my car before and that was properly handled, or at least I like to think it was. I’m going to take my car elsewhere for the service and I have no incentive to continue this relationship. I know about ten to fifteen employees from the dealership by a first name basis and when I had this problem, everyone knew about it and did what they could. But arriving there I received very bad treatment from the people that didn’t know me and didn’t consider me as a valuable customer despite a loyal relationship to the brand and the store. It’s not about the loaner or that they didn’t give me a new steering wheel, or that I didn’t “get my way” but rather because I left my car there for nothing to be done to it except be driven by porters tempted to give it some gas and they wanted me to keep it there for even longer. Meanwhile one of our other cars needed new pads and it was resolved the same day. It makes no sense as to why this is a different case with my AMG.
Last edited by IrAg166; Apr 25, 2019 at 08:58 PM.
