Hey everyone,

I'm new here, so go easy on me. I wanted to share a really disappointing experience I just had trying to buy a 2021 G63 from Marshall Goldman (Newport Beach/Beverly Hills) so no one else gets burned. I walked away, but I feel like I need to put this out there for anyone currently shopping with them or anyone who has already bought a car from them recently.

The main issues were:

1. Undisclosed Aftermarket Parts: The car was heavily advertised as having the "Carbon Fiber Interior" package. The photos looked great, but when I reviewed the window sticker and matched the VIN, the factory carbon option was missing. It’s an aftermarket kit they are passing off as OEM. Either they knew and did it intentionally, or they didn't know and failed to properly vet the vehicle.

2. Warranty Dates were Wrong: The salesperson implied the factory warranty was good until March 2027 (on a 2021) and that it likely sat around a long time before being sold. I didn't take his word for it and called Mercedes Anaheim to verify. Turns out, the warranty expires in November 2025. That’s a huge gap in coverage that they either didn't check or didn't want to tell me about.

3. The PPI Runaround: They refused to let me take the car off the lot for a PPI but promised I could use their lift on-site to have an outside mechanic inspect it. When I got there? No lift. Also, the vehicle was against the back wall of the showroom and blocked in by a lot of cars. Despite notifying them of my arrival time as requested, it was not prepared for a test drive as they claimed it would be. Even still, despite being on their floor for 4 months, he immediately told me he had 3 buyers ready to purchase it as soon as I walked in.

My advice to the community: If you are looking at a car there, do your own due diligence. Do not trust the ad description or the salesperson's word on warranty dates. Pull the window sticker and call Mercedes to verify the in-service date yourself. It sounds like basic stuff, but I almost ended up in a bad spot had I purchased it.

If you have already bought a car from them, I’d seriously recommend double-checking your build sheet against your car to make sure the options you paid for are actually factory.

I left a more detailed review on Google where I uploaded photos of the window sticker, the dealer descriptions, and the CarFax if anyone wants to read it for themselves.

I would love to hear from anyone else regarding your experience with them. Based on their reviews and location, and the kind of cars they sell, I expected much more.

 

It sounds like you're better off sticking to shopping at the Mercedes-Benz dealer, the vehicle is at a high-end used/consignment dealership, I don't think any of what you had experienced was malicious, or there was an attempt to "Burn" you, maybe just a miss alignment of expectations.

1. Looking at the vehicle online, yes there is carbon fiber interior trim mentioned twice in the ad and in the photos, but they never mention anything like "AMG Carbon Fiber Interior Package 1&2" like you'd read on a widow sticker or OEM options list. They have another G63 listed on their website with factory carbon fiber options and they mention it differently than they did with the aftermarket kit... which is correct thing to do.

2. The vehicle's Car Fax reports the vehicle's in service date as 03/09/23... which is what I'd use to calculate the vehicle has factory warranty until 03/09/27 as well...

3. It is very common for a dealership to deny the vehicle leaving the grounds for an inspection, and like you said, they where more than accommodating with access to their lift if the inspector of you choosing would come and visit the dealership. The local Mercedes-Benz dealer wouldn't let the vehicle leave their property for inspection either. "despite being on their floor for 4 months, he immediately told me he had 3 buyers ready to purchase it as soon as I walked in." they're a car dealership, of course they're going to say that, just like a real estate agent when touring a property

I don't think any of what happened here is the dealership trying to "Burn" or swindle customers... I think you'd be happier ordering a G-Class or at least sticking to shopping at the Mercedes-Benz dealer.

 

I appreciate the perspective. A few things need clarifying because what happened wasn’t just a misalignment of expectations.

First, regarding the carbon fiber. The listing didn’t simply mention “carbon fiber interior trim” in passing. The headline for the vehicle read “Exclusive Interior Package, Carbon Fiber Interior Trim.” When a dealer uses that language, along with OEM style photos and no disclosure that the pieces are aftermarket, it strongly implies factory AMG carbon. Especially on a G63. When I asked for the window sticker, the factory carbon package wasn’t listed at all. That was the only reason I caught it. Had I not asked, I would have paid a factory-option price for an aftermarket kit. That’s not a minor issue. That is thousands of dollars in value and a major difference in resale desirability. And none of it was disclosed.

The warranty issue wasn’t simply a misunderstanding either. CarFax shows an estimated date, but that isn’t the actual in service date and isn’t what Mercedes uses to determine factory coverage. When the salesperson showed me the CarFax and implied the warranty ran to March 2027, I believed him. After I left, I double checked with Mercedes-Benz of Anaheim. They told me the correct expiration was November 2025. That is almost two years of warranty difference being stated as fact. A dealership selling six figure vehicles should confirm something that important before presenting it to a buyer, not rely on CarFax’s estimated field.

As for the PPI, I was told on the initial call that I could have the vehicle inspected on their lift. The Newport Beach location does not have a lift. There was no lift available because none exists. That’s not a policy disagreement. That’s being told a service was available that physically wasn’t. When I brought up the PPI again in person, the salesperson actually asked why I would even want one since the car only had thirty thousand miles. That is not standard or professional behavior from a high-end dealer.

Regarding the test drive, I notified them I was coming specifically so they could move the cars in advance, because the showroom is tight. They confirmed they would prep it. When I got there, the G63 was buried against the back wall with cars packed in front of it. It was never moved and was never in a position to be driven. If a dealer tells me the car will be ready and it’s not even accessible, that’s not on me.

As far as “three buyers ready to purchase,” I understand sales talk, but this vehicle had been on their floor for four months. Hearing that within thirty seconds of walking in is just amateur.

None of this was malicious. But it also wasn’t as simple as “go shop at the Mercedes dealer.” These were very specific, very avoidable issues involving incorrect information, undisclosed modifications, assurances that weren’t accurate, and basic preparation that didn’t happen. I’m not expecting perfection. I just expect accuracy, transparency, and consistency when I’m looking at a six figure vehicle. This experience didn’t meet that bar for me.

 

Welcome to buying a used car.