Strange dealer experience
Thread Starter
Super Member
Joined: Dec 2004
Posts: 934
Likes: 2
From: Boston
NSX
Strange dealer experience
I had a strange experience at the dealership again. I got a copy of the service records on my car. On it, were things that I complained about and their fixes, with the mechanic comments.
On there also, are a couple of complaints that I never made. Parts were replaced, service was done... for issues that I did not know exist.
When I asked the sales advisor about this, saying "hey, I did not say my car makes noise going over bumps", he said they found defective parts upon inspection.... and that it is their policy to fix it all. But that the only way they can really do it, is by me complaining.... and since I didn't, they simply made up complaints.
What do you guys think of this? Some front end parts were replaced, but I found it very odd that they would go bad on a car with 17K miles. If they are bad, why can't they just say "tech spotted faulty part and replaced" so they get their money from MB? This is a little odd... I don't know what to think of it. I just don't like things that are not on the up and up.
On there also, are a couple of complaints that I never made. Parts were replaced, service was done... for issues that I did not know exist.
When I asked the sales advisor about this, saying "hey, I did not say my car makes noise going over bumps", he said they found defective parts upon inspection.... and that it is their policy to fix it all. But that the only way they can really do it, is by me complaining.... and since I didn't, they simply made up complaints.
What do you guys think of this? Some front end parts were replaced, but I found it very odd that they would go bad on a car with 17K miles. If they are bad, why can't they just say "tech spotted faulty part and replaced" so they get their money from MB? This is a little odd... I don't know what to think of it. I just don't like things that are not on the up and up.
MBWorld Fanatic!
Joined: Mar 2003
Posts: 3,445
Likes: 3
From: WOT somewhere in the Bay Area
1951 Caterpiller D6
I asked about this too and was told that 99% of all defective parts that are covered under warranty are returned to MBUSA for failure analysis and to presumably prevent dealer fraud. Both times it happened to me, I was unaware the parts were defective. Once it was a horn and the other time it was the passenger side window switch. Only after they replaced them did I realized they were malunctioning all along.
