Please Help Me !!!!!!!
Hello All,

I purchased and took delivery of a 2003 CL 55 Dec 23, 2002. I purchased the vehicle at Beverly Hills Limited Mercedes Benz and i live in the San Jose Bay Area. As i drove the vehicle home i stopped to add fuel and i had noticed that the top of the vehicles roof, driver and passenger side had paint discoloration. I immediately called my salesperson and let him about the discoloration. He informed me that he would schedule a date for my vehicle to be towed back to the dealership to have the discoloration removed. He was assuming it was a discoloration that they had been encountering from the factory due to the plastic thats glued or attached to the car while being shipped over to the US. I asked him if the discoloration does not come off what would be the procedure. He insisted that the discoloration would be able to be removed and if it was not they would replace the vehicle with a brand new one. Well i need everyones help and info as to what my rights as a consumer and fellow mercedes benz owner are... The date for the vehicle to be brought back to the dealer was Jan 29 2003 i accompanied my car to assure and approve of the methods used to remove the discoloration as well as the results. The method used was a HEAT GUN which was applied about 2 to 3 inches away from the discolored areas. This method was repeated 3 times with no permanent succes. The discoloration would dissappear for a few hours then reappear. While this method was being conducted i began speaking to the detailers who stated this discoloration was a FACTORY DEFFECT. I then was directed to the Service manager who began to try and push me into a corner verbally by saying my only option would be to allow them to repaint the top of the vehicle. I objected and refuse to allow them to repaint a vehicle that i just purchase brand new at $135,000 dollars. I also refused to bring the vehicle back home, i have pictures of the discoloration. I also have a repair order which states that there were three attempts to remove the discoloration with the Heat Method which failed to remove the Factory Defect. On top of all this i asked about the PDI inspection sheet to see if this discoloration was noted which it was not as well as i looked over the contract to see perhaps if it was noted there no it was not but i was charged for a Perma Plate which consists of waxing and sealing the paint of the vehicle which cost about $1495.00 and during that process the detailer or whomever failed to recognize the discoloration. I am now requesting that i be provided a new vehicle or have my current vehicle purchased back from me in order for myself to be content with the situation. I am not going to accept or authorize a brand new vehicle to be rapinted in any way. CAN YOU GUYS PLEASE HELP WITH SUGGESTIONS AND PROCEADURES AS WELL AS EXPECTED OUTCOME REGARDING MY REQUESTS. I would also like to inform you that i am 23 years old and feel like these bigwigs are just trying to push me aside due to my age. I am currently seekink legal advice as well as contacts in the news media in order to publicize the events which may be able to help me obtain my request which i feel are definitely fair. FYI the car has 463 miles and is silver silver with every option so its not like its been used and abuse the miles where just put on from the ride over from Beverly Hills to San Jose, it was towed back in order to try and remove the defects.


thank you all i will definitely post pics as well!!!!!


Ill keep you all posted!!!

 

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Thanks.