Vivid Racing...horrible experience
Thread Starter
Newbie
Joined: May 2015
Posts: 12
Likes: 0
From: Los Angeles
CLA45 AMG
Vivid Racing...horrible experience
1st time ordering from Vivid, and will be the last. Trying to purchase lowering springs for CLA45, they sent me an invoice for CLA250 springs. Emailed them right away to clear it up, they said sorry about that and that they took care of it and sent me a new invoice with correct info. Finally got a final invoice 2 days later saying its paid for and a list of things delivered, and sure enough, springs for CLA250 is there again. This time I called to see if this was a mistake and another apology for the mistake and now have to play the waiting game for the correct parts, have to ship the wrong ones back to them...complete mess. That's not even mentioning that they said springs should arrive by Wednesday of this week even though the wrong ones scheduled to be delivered Monday of the following week. HORRIBLE
Senior Member
Joined: Nov 2013
Posts: 436
Likes: 1
CLA45 AMG
Sorry to hear bud. Hopefully they get this resolved for you with no further issue. Not that it makes it right, but with SEMA around the corner, many shops are scrambling to get thing situated. Might have played a factor in the mix up.
Thread Starter
Newbie
Joined: May 2015
Posts: 12
Likes: 0
From: Los Angeles
CLA45 AMG
Thanks Soolman. Just got really frustrated when they said it wasn't their fault when they're the initial people that place the order with the company and they're the people that sent them the wrong info to begin with.
Super Member
Joined: Jul 2006
Posts: 637
Likes: 3
From: queensland australia
2009 C 63
vivid rymes with livid
Former Vendor of MBWorld
Joined: Mar 2006
Posts: 6,069
Likes: 18
From: Gilbert, AZ
G63, C190 AMG GTC, W209 CLK63 BS, W208 CLK430
Hi Erick,
I can't make any excuses for what happened however we have done everything we could to resolve it and your springs are on the way. If you do check the C63 forums, it just bashes on us for products that we advertise however, not one post about bad customer service. I have sold and taken care of so many customer's on this forum personally with good results. I am a very modest person and do not ask for positive reviews. Not everyone takes time to post a good experience because it's supposed to be a given however, everyone will quickly rush to post bad experiences.
A lot of people have dealt with us and continue to stay with us but there are also a lot of people that never shopped with us but will jump on the bandwagon to say we are a bad company.
We apologize for the wait and the mix up but please let me know if you have anymore questions or concerns.
Jacky
I can't make any excuses for what happened however we have done everything we could to resolve it and your springs are on the way. If you do check the C63 forums, it just bashes on us for products that we advertise however, not one post about bad customer service. I have sold and taken care of so many customer's on this forum personally with good results. I am a very modest person and do not ask for positive reviews. Not everyone takes time to post a good experience because it's supposed to be a given however, everyone will quickly rush to post bad experiences.
A lot of people have dealt with us and continue to stay with us but there are also a lot of people that never shopped with us but will jump on the bandwagon to say we are a bad company.
We apologize for the wait and the mix up but please let me know if you have anymore questions or concerns.
Jacky
Last edited by VividRacing; Oct 29, 2015 at 02:51 PM.
