No responds to my complaints
Thread Starter
Newbie
Joined: May 2014
Posts: 1
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Cla250
No responds to my complaints
Hey!
I own a CLA 250 and I have A LOT of problems with it. Within a month of ownership, I had a license plate lamp false warning. I brought it to Beshoff Motorcars for service. They did a software update and said a lot of CLAs came in with this problem and a software update solved it.
Within a week after that, I got the warning again. But I was illegible to rent a car (under 21) so I didn't bring it straight when this popped up.
Then after a while, the warning was off. But, it came out again. So I brought it to Beshoff. Because I went back and forth for this matter they changed the whole license plate bulbs for me.
Within a week after going out of Beshoff, my coolant belt broke in the middle of i-280. It was towed to Beshoff. It was said to be a defect in the belt (seriously? 6000miles? Belt broke?)
About a week or two after, my left tail brake lamp was on. It got to my nerves. This car is just not normal. I filed a complain on Apr21. Till date I heard nothing.
I went through Beshoff's salesperson, supervisor, and head service person. And they told me I had to contact Mercedes regarding this.
I did but they just never call me back despite the voicemails I left to the concerning person.
Did anyone have this "not being responded" issue from Mercedes? And do other CLAs have these problems too??
I own a CLA 250 and I have A LOT of problems with it. Within a month of ownership, I had a license plate lamp false warning. I brought it to Beshoff Motorcars for service. They did a software update and said a lot of CLAs came in with this problem and a software update solved it.
Within a week after that, I got the warning again. But I was illegible to rent a car (under 21) so I didn't bring it straight when this popped up.
Then after a while, the warning was off. But, it came out again. So I brought it to Beshoff. Because I went back and forth for this matter they changed the whole license plate bulbs for me.
Within a week after going out of Beshoff, my coolant belt broke in the middle of i-280. It was towed to Beshoff. It was said to be a defect in the belt (seriously? 6000miles? Belt broke?)
About a week or two after, my left tail brake lamp was on. It got to my nerves. This car is just not normal. I filed a complain on Apr21. Till date I heard nothing.
I went through Beshoff's salesperson, supervisor, and head service person. And they told me I had to contact Mercedes regarding this.
I did but they just never call me back despite the voicemails I left to the concerning person.
Did anyone have this "not being responded" issue from Mercedes? And do other CLAs have these problems too??
Last edited by vionabensawan; May 25, 2014 at 06:35 PM.
Newbie
Joined: Feb 2014
Posts: 10
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GLE 350
I've been following several cases with CLAs with multiple issues and they are usually very responsive. Something sounds off here. Which department did you contact at Mercedes? How did you file that April 21 complaint?
Super Member
Joined: Aug 2011
Posts: 688
Likes: 14
2013 C63 Coupe
I've contacted Mercedes Benz via their website and they've responded back to me. I am not familiar with Beshoff Motorcars, but perhaps you should take it to an exclusive Mercedes Benz or when you contact Mercedes Benz on their website ask them to recommend a dealership where you can have your vehicle looked at. Sorry to hear the problems your having. Understand your frustration. Good luck.
