CLA Coupe (C118) (2019-present) that is debuting as a 2020 model

cosmetic defect?

Old Nov 8, 2019 | 02:49 PM
  #1  
Uzman Ally's Avatar
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CLA200
cosmetic defect?


looks like the plastic is slightly uneven?
Hi Guys

Just got my CLA200 ordered, and when I got it, I didn't notice it, but looking closely at the silver looking plastic thing, seems like theirs a scratch or something in the plastic? (inside the headlamp) this is supposed to be new, and even through it's cosmetic, the dealer says this is normal.

What should I do?

Thanks in advance.
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Old Nov 11, 2019 | 11:53 AM
  #2  
Deriggs007's Avatar
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A220
Originally Posted by Uzman Ally

looks like the plastic is slightly uneven?
Hi Guys

Just got my CLA200 ordered, and when I got it, I didn't notice it, but looking closely at the silver looking plastic thing, seems like theirs a scratch or something in the plastic? (inside the headlamp) this is supposed to be new, and even through it's cosmetic, the dealer says this is normal.

What should I do?

Thanks in advance.
If it's "Normal" as the dealer says.

Check all the other cars like yours and see if they have the defect. If they have 10 of your type of car and none of them have it. Then it is 'Not normal" - Don't let the dealership take away the money you put into the car. You purchased a brand new, defect free vehicle. You should have a brand new, defect free vehicle.

However, on the otherside - if all the other cars do have the defect... then it's normal...
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Old Nov 11, 2019 | 12:07 PM
  #3  
Uzman Ally's Avatar
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CLA200
Hi, it's actually not normal, the other side seems fine, it's a very small thing on the reflector of the LED inside the headlight, might have been a factory defect, but too hard to notice actually.
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