Major problems with recently purchased 24 CPO CLE
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From: South Florida
CLE300
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From: South Florida
CLE300
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From: South Florida
CLE300
I have lost faith in the entire MB Brand. Build Quality/Engineering, Tech Support and Customer Service. This is my 6th Mercedes and I have never been more disappointed in a vehicle and the overall experience.
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From: South Florida
CLE300
I feel as if I’m being held hostage by MB as I have no control over the disposition. I am in limbo. I purchased a 24 CPO vehicle in good faith and have a reasonable expectation that it should be safe and drive able. While a MB CAC Case has been opened I believe this will drag on until the vehicle is fixed (highly doubtful) it’s replaced or bought back.
I no longer have any faith in the vehicle or MB as a brand.
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From: South Florida
CLE300
Update
Hi all any relevant advice appreciated.
Last Thursday I purchased a 24 CLE CPO from a MB Dealer 4 hours from home.
This Thursday the car went into the shop for serious lurching hesitation bucking acceleration and stalling issues. The car loses power. No dash warning lights are triggered. It’s totally unsafe and not drivable.
Friday morning the car was serviced “ready” for pick up.
Service allegedly did a “Transmission Adaptation”. I drove the vehicle 2 lights from the dealer and broke down. The car is obviously back in service and as of now they have no clue as to what the issue is. I believe it’s major.
Would anyone from experience or legally know if I have any rights or recourse other than the Warranty/CPO? I would like to return the vehicle. I also traded in a vehicle. I reside in Florida. I have contacted the purchasing Mercedes dealership and have been given apologies but that’s all being told it’s warrantied. I have opened a case with Mercedes USA Customer Service.
Thank you in advance.
Last Thursday I purchased a 24 CLE CPO from a MB Dealer 4 hours from home.
This Thursday the car went into the shop for serious lurching hesitation bucking acceleration and stalling issues. The car loses power. No dash warning lights are triggered. It’s totally unsafe and not drivable.
Friday morning the car was serviced “ready” for pick up.
Service allegedly did a “Transmission Adaptation”. I drove the vehicle 2 lights from the dealer and broke down. The car is obviously back in service and as of now they have no clue as to what the issue is. I believe it’s major.
Would anyone from experience or legally know if I have any rights or recourse other than the Warranty/CPO? I would like to return the vehicle. I also traded in a vehicle. I reside in Florida. I have contacted the purchasing Mercedes dealership and have been given apologies but that’s all being told it’s warrantied. I have opened a case with Mercedes USA Customer Service.
Thank you in advance.
My CLE was returned from service today. This whole disaster as per MB was caused by an electrical issue specifically various ground/power connections/lugs had excess paint on them from the factory and started to cause poor electrical connections. This is a new one to me. Hopefully this is actually the cause. Will drive the car extensively this week to make certain the issues are in fact resolved. Thank you for all your kind comments and advice.
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Update:
My CLE was returned from service today. This whole disaster as per MB was caused by an electrical issue specifically various ground/power connections/lugs had excess paint on them from the factory and started to cause poor electrical connections. This is a new one to me. Hopefully this is actually the cause. Will drive the car extensively this week to make certain the issues are in fact resolved. Thank you for all your kind comments and advice.
My CLE was returned from service today. This whole disaster as per MB was caused by an electrical issue specifically various ground/power connections/lugs had excess paint on them from the factory and started to cause poor electrical connections. This is a new one to me. Hopefully this is actually the cause. Will drive the car extensively this week to make certain the issues are in fact resolved. Thank you for all your kind comments and advice.
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From: South Florida
CLE300
Ah painted grounds, of course! There was a different problem before on different mb models again has to do with paint and there was a TSB for it, it affected the 48V mild hybrid system back in 2020, surprised they made the same mistake on the CLE. Glad it is solved now.
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CLE300
It is not the same issue though, the 2020 one has to do with painted ground affecting the 48V mild hybrid system, yours is a different system that is affected either way glad it is solved now so you can finally enjoy an otherwise awesome car. If you are still curious though: https://mbworld.org/forums/general-m...ml#post8724252
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From: South Florida
CLE300
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From: South Florida
CLE300
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From: South Florida
CLE300
I am certainly happy as well. Not exactly the issue I thought it would be, however it did appear electrical in nature. Thank you for your kind words!!
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I just read this thread and while it appears it has a happy ending. If I read it correctly the owner of the thread puchased a CPO car and it broke down 2 blocks after purchase. A CPO car has 7 day return policy. I know to late now but for anyone else this might be a good option.
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From: Naples, FL
2025 AMG CLE53, 2025 Range Rover P550E, 2025 Ford F150 Raptor
I just read this thread and while it appears it has a happy ending. If I read it correctly the owner of the thread puchased a CPO car and it broke down 2 blocks after purchase. A CPO car has 7 day return policy. I know to late now but for anyone else this might be a good option.
Source?
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Vehicle Exchange Privilege
If you are not satisfied with your pre-owned vehicle, you can exchange it at any time within the first seven days or first 500 miles (whichever comes first) for another Mercedes-Benz Certified Pre-Owned vehicle of equal or greater value (if the buyer wishes to pay the difference) 2.https://www.mercedesbenzdesmoines.co...mited%20miles*.
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Joined: Jul 2005
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From: Naples, FL
2025 AMG CLE53, 2025 Range Rover P550E, 2025 Ford F150 Raptor
From a MB website
https://www.mercedesbenzdesmoines.co...mited%20miles*.
Vehicle Exchange Privilege
If you are not satisfied with your pre-owned vehicle, you can exchange it at any time within the first seven days or first 500 miles (whichever comes first) for another Mercedes-Benz Certified Pre-Owned vehicle of equal or greater value (if the buyer wishes to pay the difference) 2.https://www.mercedesbenzdesmoines.co...mited%20miles*.
And I did not know that was a benefit of the CPO program. Kinda cool, if you needed that and it was an option.
MBWorld God!
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From a MB website
https://www.mercedesbenzdesmoines.co...mited%20miles*.
Vehicle Exchange Privilege
If you are not satisfied with your pre-owned vehicle, you can exchange it at any time within the first seven days or first 500 miles (whichever comes first) for another Mercedes-Benz Certified Pre-Owned vehicle of equal or greater value (if the buyer wishes to pay the difference) 2.https://www.mercedesbenzdesmoines.co...mited%20miles*.
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From: Clear Lake Shores, Texas
2026 AMG CLE 53, 2026 BMW X5, 1972 Corvette
I know it has available for quite some time. Around 2016 I bought a CPO 2014 E550 that turned out to have some issues. The dealership was receptive to letting me exchange it for something else but ultimately they were able to correct the issues on the E550.
