Electronic Key
I think you just need to take it to the dealership and have the program/reprogram it. I lost my key before and they had to reprogram it in order to start the car cus theres a chip in the key. Same thing with my GF's BMW 3series key, we ordred a new one, it would open the car but wouldnt start it and we had to take it to the dealer to reprogram. Hope that helps good luck
Each smart key even though programed to the same car has a unique serial number. Sometimes when a person looses one of their keyes they take it to the dealer to get a new key and what the dealer does is erase the code for the lost key out of the computer and put in the new serial number, this is purly for safty reasons. Mercedes made it this way so a key can be de-activated out of the cars ignition system without the key iteself being present. It takes to steps to de-activate the key 1st step is the alarm(door and trunk pop) and the 2nd step is ignition start. if the dealer or a mechanic with telstar deactivated the 2nd option then you will have the exact same problem as you are having.
or the second issue could be that the chip that holds the serial number for the ignition start is damaged. The starter chip and the door and trunk control operate on different chips, thats why if you take the batteries off out of the smart key you wouldnt be able to lock and unlock your doors or opo the trunk but you can still start the car and thats because the starter chip is purly a recognition chip and doesnt need power to work.
sorry if i confused you but hopefully this helped you to knwo what to ask the dealer to check.
best of luck.
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