CD Player Warranty Issue
07-26-2007, 01:22 PM
#1
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CD Player Warranty Issue
So I have a CLK350 in @ Fletcher Jones for a CD jammed in the CD player. They are denying my warranty coverage since the CD is a burned CD.
The idea of not being able to play a burned CD in a factory player is strange enough, yet I would assume that the dealership would make an effort to make me aware of this limitation. If I would have known that the CD player was incapable of playing burned CDs I would have never inserted it.
Is there any action I can take to get the repair covered under warranty? Does it in fact state in the manual that burned CDs can not be played?
The idea of not being able to play a burned CD in a factory player is strange enough, yet I would assume that the dealership would make an effort to make me aware of this limitation. If I would have known that the CD player was incapable of playing burned CDs I would have never inserted it.
Is there any action I can take to get the repair covered under warranty? Does it in fact state in the manual that burned CDs can not be played?
07-26-2007, 04:00 PM
#2
Member
Same problem...same BS
I had the same problem with my CLK500 having a disc jam on the spindle (I use burned discs in my CLK320 and my two Porsches with No Problems).
After being told the same, I spent some time with a flashlight trying to see what the problem was...the problem was that the CD spindle was stuck on the center hole of the CD. I decided to try to free it. What worked for me (and I am NOT recommending this method...Repeat, I am NOT....) was to place a short would block (I used a 2"x2"x12") on the player and gently tap it with a hammer while powering the player on and off. After a few trys, the disc came free and all is working fine. This occurred a few months ago.
I examined the disc to see if there was any visible reason for it to jam, and the was not. I have since played the same disc in the same player without and problems.
After being told the same, I spent some time with a flashlight trying to see what the problem was...the problem was that the CD spindle was stuck on the center hole of the CD. I decided to try to free it. What worked for me (and I am NOT recommending this method...Repeat, I am NOT....) was to place a short would block (I used a 2"x2"x12") on the player and gently tap it with a hammer while powering the player on and off. After a few trys, the disc came free and all is working fine. This occurred a few months ago.
I examined the disc to see if there was any visible reason for it to jam, and the was not. I have since played the same disc in the same player without and problems.
