Out of service
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Joined: Feb 2002
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From: 2000 ft over the FL coast in a B-17
Various
Out of service
My 03 CLK 500 with a "whopping" 2800 miles an only 4 months of use has racked up 23 days out of service so far.The service drive is always packed with MB's in for service and the advisors are running around like chickens, valets are soaked in sweat from running back and forth trying to keep up and the service mgrs office seems to always have a disgruntled customer...and it's off season! Last time I was there the mgr was telling a customer with a new S 500 that 4 quarts of oil burned in 4500 miles was within acceptable limits according to the factory rep. In my case the dealer passes the buck to the factory rep and the rep will not commit to anything other than lots of double talk. No one seems to care about the customer's experience and it's making me wonder if this will truly be my last MB until the JD Power ratings get back up to the top 5, but even so MB's willingness not to "step up to the plate" will be a very negative impression etched into my brain for years to come. What a shame as I really take care of my cars and have been a loyal MB customers for years. They sure take your money with a big smile though 
Last edited by RJC; Jun 21, 2003 at 08:59 PM.
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Joined: Nov 2001
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sl and M-class E320 4Matic SLK350
Sales have expanded faster than Service Bays can be built
The C Class is now the volume sales leader with cars priced at levels everyone can now afford. The M Class competes on the same level as Ford, GM and Dodge SUV's. Times do change and the service departments seem to be having a tough time keeping up now that your local Mercedes Benz dealer is catering to a larger populace. Just wait for the new A class and Smart variants to add to the mix here in the US.
Several years ago I could usually get a service scheduling within a week. Now it is double that if not sometimes even more like a month out.
Several years ago I could usually get a service scheduling within a week. Now it is double that if not sometimes even more like a month out.
Last edited by northbenz; Jun 22, 2003 at 04:17 AM.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2002
Posts: 6,061
Likes: 326
From: 2000 ft over the FL coast in a B-17
Various
Re: Sales have expanded faster than Service Bays can be built
Originally posted by northbenz
The C Class is now the volume sales leader with cars priced at levels everyone can now afford. The M Class competes on the same level as Ford, GM and Dodge SUV's. Times do change and the service departments seem to be having a tough time keeping up now that your local Mercedes Benz dealer is catering to a larger populace. Just wait for the new A class and Smart variants to add to the mix here in the US.
Several years ago I could usually get a service scheduling within a week. Now it is double that if not sometimes even more like a month out.
The C Class is now the volume sales leader with cars priced at levels everyone can now afford. The M Class competes on the same level as Ford, GM and Dodge SUV's. Times do change and the service departments seem to be having a tough time keeping up now that your local Mercedes Benz dealer is catering to a larger populace. Just wait for the new A class and Smart variants to add to the mix here in the US.
Several years ago I could usually get a service scheduling within a week. Now it is double that if not sometimes even more like a month out.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2002
Posts: 6,061
Likes: 326
From: 2000 ft over the FL coast in a B-17
Various
Dealer called today and said car is ready (after 7 days), went to pick it up and the noise coming from my engine is still there!
Back in service again!!!!!
:wall
Back in service again!!!!!
:wall
