Bad experience with American Tire
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Joined: Dec 2008
Posts: 134
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From: CA
W208 CLK55 AMG, F30 335i M-Sport
Bad experience with American Tire
So I picked up another pair of Conti DW for the rear. 265/30/19. Had them ordered from American Tire(AKA discount tire.com) nicest people around never thought I would have a problem. I drove all the way up from Petaluma to Santa Rosa because I thought it would be the best shop.. Guess not.. I was in a bit of a hurry to get home so I didn't have time to check the wheels out. But later that night I was looking at them, and whoever removed and rebalanced the wheels used a wire brush or a very rough abrasive. They ended up going all the way through the clear coat and completely scratching the wheel when removing the balance weights. Instead of using a couple truck weights they stuck 10 little weights on one wheel. 3 wheels were scratched with all of the sticky gone from the weights and the last rear wheel only had 2 weights and it looks like they realized they f***** up and stopped on the last wheel.. really, they couldn't stop the first time they messed up... One of the wheels also appeares to have had a screwdriver used to remove the weights but it looks like as soon as he scratched it they stopped using that. I just bought these wheels less than 8 months ago from sonic tuning and they were literally PERFECT, not a scratch. Here are some pics. what would you guys do? I honestly expect them to buy new wheels, this is totally not acceptable. and a touch up job would probably end up costing more as the wheels are only $699 from sonic tuning.
^^^10 weights
^^^ weights not put on straight
^^^ Screwdriver scratch
^^^10 weights
^^^ weights not put on straight
^^^ Screwdriver scratch
Last edited by xmatty89; Aug 19, 2012 at 01:10 PM.
Thread Starter
Member
Joined: Dec 2008
Posts: 134
Likes: 0
From: CA
W208 CLK55 AMG, F30 335i M-Sport
So they are offering to have the wheels repainted. They said they will give me a set of spare wheels while I wait.
Last edited by xmatty89; Aug 24, 2012 at 08:11 PM.
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Joined: Apr 2012
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Blown 208 55 amg, 211 55 amg
I'd have drove back and demanded a new set of wheels and tires and would have not left until they reasoned with me...I had mercedes throw my keys back at me and tell me to get the f off their lot and take my 2000 s430 with me one time after i paid a $400 bill and got the car back the same way it was lol and it wasnt even my car i was doing a customer a favor
