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Were there 2 repairs 2 months and 1700 miles apart? Normally you wouldn't be driving a car while it's being repaired. Odd indeed. I'd be talking to the dealer you purchased it from. There should be a seller statement about accidents on file. Good Luck! Marv
How best to get to MB? I wrote online and got a vague statement that CPO is rigorous and that carfax is something they don’t control. Kind of true. But. You got to know if it’s been in an accident with repairs.
How best to get to MB? I wrote online and got a vague statement that CPO is rigorous and that carfax is something they don’t control. Kind of true. But. You got to know if it’s been in an accident with repairs.
You need to call the Customer Assistance number and ask for a file to be started on your complaint. Marv
Disqualifying CARFAX events are defined as the following: branded title, flood damage, salvage, and odometer rollback. Additionally, Identifiable Structural Damage is listed as disqualifying. Nowhere does the manual disallow cars with previous minor accidents or paint and body work.
Also suggest reading page 26 of the document which discussed how to detect Identifiable Structural Damage. If any of these items are applicable to your car you may have recourse. If yes, the original CPO inspection would not have been performed properly, implying the technician didn’t know their job. The chances of this are not high.
i suspect you have no recourse because your car appears to be well within the limits of what is acceptable for a CPO vehicle. Given that you did not suspect it had been in an accident until the Carfax report, it would seem the repairs were performed to an adequate standard.
Last edited by Shadow5501; Oct 29, 2019 at 02:01 PM.
Disqualifying CARFAX events are defined as the following: branded title, flood damage, salvage, and odometer rollback. Additionally, Identifiable Structural Damage is listed as disqualifying. Nowhere does the manual disallow cars with previous minor accidents or paint and body work.
Also suggest reading page 26 of the document which discussed how to detect Identifiable Structural Damage. If any of these items are applicable to your car you may have recourse. If yes, the original CPO inspection would not have been performed properly, implying the technician didn’t know their job. The chances of this are not high.
i suspect you have no recourse because your car appears to be well within the limits of what is acceptable for a CPO vehicle. Given that you did not suspect it had been in an accident until the Carfax report, it would seem the repairs were performed to an adequate standard.
Reading further, it talks about a CarFax Buyback......"CARFAX Buyback Guarantee
CARFAX will buy back any vehicle that had a severe problem reported by a DMV that was not identified in the CARFAX
Vehicle History Report®
. Problems include salvage, junk, rebuilt, dismantled, fire damage, flood damage, hail damage,
not actual mileage, exceeds mechanical limits, and manufacturer buyback/lemon history. CARFAX will pay the full
purchase price of the vehicle, including tax, tags, and fees up to 110 percent of Kelly Blue Book value. Not covered under
the guarantee are warranties, insurance, reconditioning, aftermarket accessories, parts and services purchased, and
other additional incidentals.
As a Dealer, you are protected by the Buyback Guarantee once you run the full CARFAX Vehicle History Report® (VHR).
To transfer the Buyback Guarantee to your Customers, provide them with a copy of the report and ensure that the
guarantee is registered with CARFAX."
Last edited by Tbbt CLS; Oct 29, 2019 at 04:50 PM.
My GL450 was involved in a major T-bone accident to the passenger side. It was repaired at a certified MB body shop for $30,000+. It was later sold by a MB dealer as a CPO vehicle, so I know for a fact that even a major accident will not necessarily disqualify a vehicle from CPO.
My GL450 was involved in a major T-bone accident to the passenger side. It was repaired at a certified MB body shop for $30,000+. It was later sold by a MB dealer as a CPO vehicle, so I know for a fact that even a major accident will not necessarily disqualify a vehicle from CPO.
UPDATE: I wrote and spoke to MBUSA - in essence, they had nothing to say aside from they wrote it down as an incident. When I asked what happens - they basically said nothing. Part two is - this is between you and the dealer.
Email with Dealer - as suspected, the carfax was clean, car was purchased from MB Finance, nothing to do aside from offering me a good trade in deal. Whatever that means.
Biggest surprise was MBUSA fully releasing themselves from any involvement.
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