Originally Posted by buzescu
I had this local shop in Kirkland, WA just wrecked the engine of my 2008 CLS550 while doing some very simple job like replacing a oil level sensor.
They recognized that some mechanic turned on the engine without oil (while waiting for a starter which by coincidence broke in the shop too!). I had to take the car back with a noise engine and now they found metal in the oil filter they just changed.
Story short either they dropped something in the engine or ran it with no oil... the engine needs to be changed.
They offer to put a used engine, lower mileage and give me 2 years warranty.
I would go have the local dealer to the engine change.. at least ...
They definitely need to take a loss for this as they just devalued your car a great deal, whatever the dealership would do in this situation is what they should do... did they take ownership of the issue? Or did they try to act clueless.