Dealer screwed up my car...need advice!
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Joined: Mar 2019
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2016 AMG GTS
Dealer screwed up my car...need advice!
So, I took my 2016 GTS which is modded with upgraded turbos, downpipes, and eurocharged tune to the local MB dealer for an oil change. First time there. I told service adviser all i want is an oil change, NOTHING ELSE. 3 hrs later i pick up my car and turns out they did a reflash of the computer due to a recall. Adviser said the tech told him the car may be modified, but they did it anyway. Now the car runs like crap and I have a check engine light. I went back and they seemed to understand my situation and a willingness to take care of it. Unfortunately, that involves sending the computer to eurocharged who will charge $1599 to restore the tune. Today, I've tried to contact the dealer multiple times and they don't reply. Sorry for the rant. Thoughts?
Thread Starter
Newbie
Joined: Mar 2019
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2016 AMG GTS
Thread Starter
Newbie
Joined: Mar 2019
Posts: 10
Likes: 1
2016 AMG GTS
The car was this way when i bought it. The work was done in november and i have the receipt where the tune was $2499 at that time.
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/////PRO
1-Eurocharged normally has a very minimal “reflash fee”, so I’d investigate that further......ASSUMING you are the original purchaser, if not, well than all bets are off.
2-In my opinion, nothing the dealer is really “responsible” for, if you did not state you have a tuned ECU, and don’t ever want them to write over the file with software updates. Some updates may be necessary for certain things, and in those cases, unfortunately you have to pay up and get re-tuned.
I understand it is just more work/effort/money, but that’s the world with which we live when modifying expensive cars.
2-In my opinion, nothing the dealer is really “responsible” for, if you did not state you have a tuned ECU, and don’t ever want them to write over the file with software updates. Some updates may be necessary for certain things, and in those cases, unfortunately you have to pay up and get re-tuned.
I understand it is just more work/effort/money, but that’s the world with which we live when modifying expensive cars.
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AMG
I can't see that being beneficial in the OPs case, considering how modified his car is currently. He'd end up taking it in for service running like garbage, throwing a code, etc, when he hands it off the to techs.
Depending on OPs location, I think that finding a solid and reputable Indy shop for service work like oil changes would be ideal from here on out.
Depending on OPs location, I think that finding a solid and reputable Indy shop for service work like oil changes would be ideal from here on out.
Last edited by Orcbolg; May 13, 2019 at 04:42 PM.
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Designo White AMG GTS
I specify every time I drop my car off for service to not do a software update. The printed work order even says "customer states car has a tune. do not perform any software updates."
Since you didn't buy the tune from Eurocharged, they will probably charge you. Just pay it and move on.
Since you didn't buy the tune from Eurocharged, they will probably charge you. Just pay it and move on.
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From: Charlotte, NC
AMG GT S
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2024 EQE AMG SUV . 2021 GLE AMG 63s Coupe
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2024 EQE AMG SUV . 2021 GLE AMG 63s Coupe
The bone stock ECU will work just fine with the turbo upgrade when driving normally to the dealership... Bonehead comes to mind especially when it takes a whole 2 minuets to swap them and you don't..
The ignorance if laughable
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2018 Solarbeam Yellow AMG GTS
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Hell it's your car, you can buy whatever or how many parts you want for it from the dealer as long as they are stock..
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From: ATLANTA
R Nine T
Yeah that’s what you do, limp into a Benz dealer with a stock ECU running car rough. Let them run the car for another 1/2 hour while getting oil up to temperature, so you don’t disclose that you’ve changed turbos. Why would do that ?
In this case, makes zero sense Ronin as any engine failure will reveal a modded car and void warranty. No need to play ECU games.
In this case, makes zero sense Ronin as any engine failure will reveal a modded car and void warranty. No need to play ECU games.
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The dealership most likely are never gonna know about an internal turbo upgrade unless you have a turbo failure and they are inspected.
The bone stock ECU will work just fine with the turbo upgrade when driving normally to the dealership... Bonehead comes to mind especially when it takes a whole 2 minuets to swap them and you don't..
The ignorance if laughable
The bone stock ECU will work just fine with the turbo upgrade when driving normally to the dealership... Bonehead comes to mind especially when it takes a whole 2 minuets to swap them and you don't..
The ignorance if laughable
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Yeah that’s what you do, limp into a Benz dealer with a stock ECU running car rough. Let them run the car for another 1/2 hour while getting oil up to temperature, so you don’t disclose that you’ve changed turbos. Why would do that ?
In this case, makes zero sense Ronin as any engine failure will reveal a modded car and void warranty. No need to play ECU games.
In this case, makes zero sense Ronin as any engine failure will reveal a modded car and void warranty. No need to play ECU games.
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Ml63
So, I took my 2016 GTS which is modded with upgraded turbos, downpipes, and eurocharged tune to the local MB dealer for an oil change. First time there. I told service adviser all i want is an oil change, NOTHING ELSE. 3 hrs later i pick up my car and turns out they did a reflash of the computer due to a recall. Adviser said the tech told him the car may be modified, but they did it anyway. Now the car runs like crap and I have a check engine light. I went back and they seemed to understand my situation and a willingness to take care of it. Unfortunately, that involves sending the computer to eurocharged who will charge $1599 to restore the tune. Today, I've tried to contact the dealer multiple times and they don't reply. Sorry for the rant. Thoughts?
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From: ATLANTA
R Nine T
2 scenarios with same result.
So OP originally left dealer throwing codes and flags with his oil change. All of this would be noted in service logs.
Let’s say OP sent his car in with a stock ECU throwing codes and engine lights and running rough as you suggested lord Ronin. All of this would be noted in the service logs again correct? This would be a major flag and would probably have resulted in service being declined.
Why would a dealer service a car in this state or in the future? Boneheads believing they have all the solutions are just that.
Maybe the answer is don’t get an oil change at the dealership when you’re modded heavily
So OP originally left dealer throwing codes and flags with his oil change. All of this would be noted in service logs.
Let’s say OP sent his car in with a stock ECU throwing codes and engine lights and running rough as you suggested lord Ronin. All of this would be noted in the service logs again correct? This would be a major flag and would probably have resulted in service being declined.
Why would a dealer service a car in this state or in the future? Boneheads believing they have all the solutions are just that.
Maybe the answer is don’t get an oil change at the dealership when you’re modded heavily
Last edited by AMG 17GT; May 14, 2019 at 05:57 PM.
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^^^^ .....this and maybe don’t go whimpering to a dealership when you’re tuned, modded and have issues...
In any regards I hope you get the issue resolved...
In any regards I hope you get the issue resolved...
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2024 EQE AMG SUV . 2021 GLE AMG 63s Coupe
2 scenarios with same result.
So OP originally left dealer throwing codes and flags with his oil change. All of this would be noted in service logs.
Let’s say OP sent his car in with a stock ECU throwing codes and engine lights and running rough as you suggested lord Ronin. All of this would be noted in the service logs again correct? This would be a major flag and would probably have resulted in service being declined.
Why would a dealer service a car in this state or in the future? Boneheads believing they have all the solutions are just that.
Maybe the answer is don’t get an oil change at the dealership when you’re modded heavily
So OP originally left dealer throwing codes and flags with his oil change. All of this would be noted in service logs.
Let’s say OP sent his car in with a stock ECU throwing codes and engine lights and running rough as you suggested lord Ronin. All of this would be noted in the service logs again correct? This would be a major flag and would probably have resulted in service being declined.
Why would a dealer service a car in this state or in the future? Boneheads believing they have all the solutions are just that.
Maybe the answer is don’t get an oil change at the dealership when you’re modded heavily
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AMG GTBS, AMG GTR Pro, AMG GT, C63 AMG, Porsche Panamera 4S, RX-7 FC Turbo II
Doesn’t help the OP, but makes me feel good about electing to go with RennTech mods through an authorized Mercedes dealership.
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Bottom line: Caveat Emptor!
