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E-Class Coupe (C207) & Cabrio (A207) 2010-: E250CDI Coupe, E350 Coupe, E350CDI Coupe, E500 Coupe, E550 Coupe [Coupes & Cabriolets]

Water damage...

 
Old 07-10-2019, 12:07 PM
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2015 E400
Water damage...

So this was the sight that greeted me Monday morning as I took the dog out for his morning business...


Water came in on the passenger side only, but it was enough to cover the seat electrics. I bailed the water with a red Solo cup as I had no power for my wet/dry vac. After getting as much water out as I could, I drove the car to a gas station with a working vacuum and sucked the rest out, then drove back to my house, about a mile away. Amazingly, no error messages or dummy lights, but the passenger seat power/memory did not work. Joyeauto CarPlay still worked.

Next morning, I took my wet/dry vac and vacuumed the remaining water. It filled the 5 gallon container about an inch. I couldn't believe there was that much water left, but the power seat seemed to work, though it was only intermittent and the memory seats were non-functioning still.

I tested the top and that seemed to be fine, so I drove it to the dealer to have it inspected, but then, I noticed the HVAC was pumping out warm air, almost like vent air, even though I set it to Max Cool. Then the coolant dummy light came on.

At this point, I have no idea how many different systems are impacted, but this repair bill is already at 2K and growing. I'm still waiting for the insurance adjuster to look at the car, and in the meantime, I have a Nissan Altima instead of the MB loaner I would normally get if this wasn't an insurance job. At least the AC works in the Altima...
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Old 07-10-2019, 02:27 PM
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2016 E400 Coupe (C207)
Man, that is AWFUL.
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Old 07-10-2019, 03:13 PM
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Dude. I can't even imagine. I felt that.
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Old 07-10-2019, 04:07 PM
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Sad to see, but I've actually rebuilt a 2012 W207 in recent months with similar water damage. Got if from Copart as a Salvage title and the fix was quite easy. Your symptoms sound nearly identical. Here my short list what to consider:
  • New seat module for passenger side ~150 on Ebay
  • New floor mats and liner. This will be the biggest part of the job, but absolutely necessary as your liner backing foam will be soaked and never get dry again. ~500 on Ebay and ~1000 at the dealer (if they can order, rather rare part)
  • Engine oil change. Check if your oil has been contaminated with water (will turn yellow). Easy DIY to fix, should be replaced twice to make sure water is out. ~100
  • Transmission oil change. Probably not necessary but for safety yes. Also DIY for ~200
  • AC service necessary. My system was completely empty, but charging got it back working.

The prices are all just estimates and DIY. Dealer will probably pile up couple thousand dollars.

Had mine now for ~4 months and driven ~2,000 miles and no more issues came up. Check with your insurance as they'll probably total it, but I believe its worth to save and cash the money.
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Old 07-10-2019, 10:59 PM
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Originally Posted by Silberdachs View Post
...Check with your insurance as they'll probably total it, but I believe its worth to save and cash the money.
Excellent points, I'm definitely following up with the dealership on these. The SA at the dealer called earlier and told me the adjuster had green-lit the diagnosis (8 hrs), so for now, it hasn't been totaled. My guess is that it will take 25-28k of repair before they total it, but I'm hopeful it won't go anywhere near that high.

Funny thing is, I always viewed this as my temporary car, as I wasn't a fan of the triple black, but I could never find a white with blue/tan interior, and Premium 2 package. I also was looking only for a 2015-2016 MY. The 2017 & 2018 interiors just did not appeal to me, but I see that 2019's can be had with analog instruments, which I think is a much better aesthetic from a proportion perspective. I really can't stand the long flatscreen, it's almost as bad as the huge screen in Teslas.

This one had low miles, plenty of warranty, was priced right about MMR, and was available, so it was too hard to say no. Then, I added wireless CarPlay, so now, I'm kind of attached to it. Plus, I just don't have the time to look for a replacement nor do I want to put the old RRC back to DD duties.
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Old 07-12-2019, 05:09 AM
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I really feel for you and the bad luck. Hope it all gets fixed quickly and permanently for you.
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Old 07-16-2019, 04:11 PM
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So, my car has been at the dealer for over a week now, and I'm very frustrated with my SA's lack of communication. Yesterday, he told me that the AC condensor needed to be replaced and he said that he would send a copy of the revised estimate to both myself and the insurance adjuster. He promised to e-mail 'right away'. This was after me calling him Friday afternoon, multiple times, leaving VMs for him and then on Monday. He never returned my calls, then he promises to e-mail me a new estimate and fails to do so. My insurance adjuster hasn't received anything yet either. I've sent him multiple e-mails and left VMs, but no reply. I really have no patience for this kind of stuff and I really don't want to have to get combative, but my ire is rising...

UPDATE: so after blasting Yelp, FB and Twitter, I finally hear back from the service manager, then the SA. Apparently, they have in their records my primary e-mail as '[email protected]'. I have no idea where they got that address. The domain doesn't even exist. At any rate, they finally sent the estimate to the correct e-mail, but I've lost another day. I'm incredulous that anyone would think that 'a.com' is a valid domain, Still doesn't excuse why he never returned my phone calls until I made a stink... Tab is now at $4.4k, but this should be it. Hopefully, I won't have to fight the insurance company on the AC condensor, but I'm not holding my breath.

Last edited by pl626; 07-16-2019 at 06:02 PM. Reason: Update
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Old 07-18-2019, 02:27 PM
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2015 Audi S4, 1982 Fiat Spyder, 2010 R350, 2013 E550 Cabriolet
Your insurance coverage should cover this. Call your agent immediately before any more repairs are done.

Ooops, I see you already have turned the claim in.

Last edited by gforaker; 07-18-2019 at 04:25 PM.
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Old 07-19-2019, 12:03 AM
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The pain just keeps on keeping on for you. It will eventually all get sorted out. I think i would look at getting rid of it once it is all fixed. Sometimes water damage will not appear for quite a long time. Had a mate that bought a motorbike that had been submerged and fixed, he had 1 year of problems and then he sold it and lost money.
Good luck.
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