E-Class Coupe (C238) & Cabrio (A238) 2017 - E200, E220, E300, E350, E400, E450 [Coupes &Cabriolets]

MBUX Issue

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Old 04-02-2021, 01:46 PM
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2021 E53 convertible
MBUX Issue

Got my new E53 Convertible delivered and 3 days later the MBUX crashed not working, tries to turn on with radio at mid volume but only the AMG logo comes on fails and tries to reboot and never turns on, controls do not work, many safety features off line. There is apparently an issue with the MBUX, many GLEs affected. Just FYI, requires replacement and is in back order .

Last edited by RDumois; 04-02-2021 at 03:33 PM.
Old 04-02-2021, 02:52 PM
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'71 Pinto
Head unit internal hard drive is replaceable reference bulletin LI82.85-P-071394 if applicable this may expedite repair.
Old 04-02-2021, 03:32 PM
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Originally Posted by konigstiger
Head unit internal hard drive is replaceable reference bulletin LI82.85-P-071394 if applicable this may expedite repair.
I knew by the sound of hard drive that that was the problem. MB is replacing the whole unit, so upset I am getting a May ETA for unit to get to dealer for repair, MB should stop E GLE production and fix their mess, I am so frustrated.
Old 04-04-2021, 11:01 PM
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'22 E450 Cab Order Canceled, Tesla Model S; Telluride
Originally Posted by RDumois
I knew by the sound of hard drive that that was the problem. MB is replacing the whole unit, so upset I am getting a May ETA for unit to get to dealer for repair, MB should stop E GLE production and fix their mess, I am so frustrated.
You should request payment reimbursement from MB for the delay. Just ordered my E450 cab. Fingers crossed!
Old 04-04-2021, 11:48 PM
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2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
Originally Posted by TimInCA
You should request payment reimbursement from MB for the delay. Just ordered my E450 cab. Fingers crossed!
has that ever happened?
Old 04-17-2021, 04:14 PM
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2021 E53 convertible
Still middle or end of May

Originally Posted by TimInCA
You should request payment reimbursement from MB for the delay. Just ordered my E450 cab. Fingers crossed!
At least got a E53 convertible loaner. Do not know what MBUSA will do about the issue. It looks like many vehicles are affected.

Last edited by RDumois; 04-17-2021 at 05:37 PM.
Old 05-20-2021, 03:01 PM
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2021 E53 convertible
Car MBUX was fixed by replacing module, got my E53 back and working normal for the last week

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