Brake update
Thread Starter
Member
Joined: Mar 2004
Posts: 241
Likes: 1
From: Rockville, MD
Brake update
To refresh your memory. I have an 04 E 320 with 15k on the clock. While washing the car and cleaning the wheels, I noticed that the rotors were a series of hills and valleys. I thought that this was a problem.
Today the car is at the dealer and they insist that this wear is "normal". There is a combination of metallic pads and "soft" rotors that cause this behavior. I checked with other independent MB shops & they concur, that indeed this is normal.
The dealer also told me that the rear pads were worn and needed to be replaced (at 15k miles, rear brakes, and metallic pads?). Cost of this exercise is $300 to replace the rear pads ($119 for the pads and the balance for 2 hours @ $95/hr labor etc).
Part of the reason I am concerned is that I thought that this car came with maintenance included, so why am I being charged for these pads? Never mind that the rear brakes usually wear more slowly than the fronts.
What am I missing here?
Thanks for your input.
Today the car is at the dealer and they insist that this wear is "normal". There is a combination of metallic pads and "soft" rotors that cause this behavior. I checked with other independent MB shops & they concur, that indeed this is normal.
The dealer also told me that the rear pads were worn and needed to be replaced (at 15k miles, rear brakes, and metallic pads?). Cost of this exercise is $300 to replace the rear pads ($119 for the pads and the balance for 2 hours @ $95/hr labor etc).
Part of the reason I am concerned is that I thought that this car came with maintenance included, so why am I being charged for these pads? Never mind that the rear brakes usually wear more slowly than the fronts.
What am I missing here?
Thanks for your input.
MBWorld Fanatic!
Joined: Feb 2004
Posts: 5,143
Likes: 1
From: South Orange County, CA
4 wheels
Sorry to burst your bubble but read the terms and service descriptions the free Maintenance Program covered. It states that brake's are wear items and will not be replaced for free (there are too many variables to take into account when looking at brake wear). I would replace the pads when the On board computers tell you to do so. You will get a message in the instrument cluster letting you know.
Senior Member
Joined: Mar 2005
Posts: 397
Likes: 0
From: Sunny S. California
03 E500
Originally Posted by chairman
To refresh your memory. I have an 04 E 320 with 15k on the clock. While washing the car and cleaning the wheels, I noticed that the rotors were a series of hills and valleys. I thought that this was a problem.
Today the car is at the dealer and they insist that this wear is "normal". There is a combination of metallic pads and "soft" rotors that cause this behavior. I checked with other independent MB shops & they concur, that indeed this is normal.
The dealer also told me that the rear pads were worn and needed to be replaced (at 15k miles, rear brakes, and metallic pads?). Cost of this exercise is $300 to replace the rear pads ($119 for the pads and the balance for 2 hours @ $95/hr labor etc).
Part of the reason I am concerned is that I thought that this car came with maintenance included, so why am I being charged for these pads? Never mind that the rear brakes usually wear more slowly than the fronts.
What am I missing here?
Thanks for your input.
Today the car is at the dealer and they insist that this wear is "normal". There is a combination of metallic pads and "soft" rotors that cause this behavior. I checked with other independent MB shops & they concur, that indeed this is normal.
The dealer also told me that the rear pads were worn and needed to be replaced (at 15k miles, rear brakes, and metallic pads?). Cost of this exercise is $300 to replace the rear pads ($119 for the pads and the balance for 2 hours @ $95/hr labor etc).
Part of the reason I am concerned is that I thought that this car came with maintenance included, so why am I being charged for these pads? Never mind that the rear brakes usually wear more slowly than the fronts.
What am I missing here?
Thanks for your input.
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,633
From: North Scottsdale, AZ
'71 Pinto
Originally Posted by chairman
Part of the reason I am concerned is that I thought that this car came with maintenance included, so why am I being charged for these pads? Never mind that the rear brakes usually wear more slowly than the fronts. What am I missing here?
Last edited by konigstiger; Mar 9, 2007 at 03:32 PM.
Thread Starter
Member
Joined: Mar 2004
Posts: 241
Likes: 1
From: Rockville, MD
Thank you
Thanks to all of you for the replys. I was not aware of the way the rotors should appear. I am used to them being smooth unless there is a problem. The dealer replaced the rear pads and the car is back.
I guess I misunderstood about the maintenance coverage is for this car. I have an Audi that everything including the brakes and rotors are covered. The only time that warranty does not apply is abuse or damage.
Once again, thanks
I guess I misunderstood about the maintenance coverage is for this car. I have an Audi that everything including the brakes and rotors are covered. The only time that warranty does not apply is abuse or damage.
Once again, thanks
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MBWorld Fanatic!
Joined: May 2003
Posts: 1,348
Likes: 0
From: Northern NJ
2014 BMW 550i
My sales rep was very explicit when he sold me the car. Brakes and tires are not included. But, I was also surprised to see the brakes wear so fast. They will replace the brakes for free if you are under 10K though when they go.
I wonder how much the revised pads help in extending the brake life?
I wonder how much the revised pads help in extending the brake life?
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