Big Gap on my 05' E320
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 27
Likes: 0
From: SF bay area
05 E320
Big Gap on my 05' E320
Hi,
I have this gap in my hood that's driving me crazy... it seems like a really wide gap for a certified MB... has this car been in an accident? It did not show any kind of accident when i purchased it thru a MB dealer with the carfax report. Since this is a certified MB, would MB repair this under warrenty? the rest of the hood alignment seems to be ok as in the second photo... this gap seems to get wider as time goes by also... weired!
any suggestions would be greatly appreciated!
I have this gap in my hood that's driving me crazy... it seems like a really wide gap for a certified MB... has this car been in an accident? It did not show any kind of accident when i purchased it thru a MB dealer with the carfax report. Since this is a certified MB, would MB repair this under warrenty? the rest of the hood alignment seems to be ok as in the second photo... this gap seems to get wider as time goes by also... weired!
any suggestions would be greatly appreciated!
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 27
Likes: 0
From: SF bay area
05 E320
I did ask the dealer is this normal and they actually told me... gee we have to compare it with a 05' before we can tell you that....
OMG...
at the end, they told me to goto a bodyshop and have it checked out....
I was just not happy to have to goto another bodyshop... i think i better do it now!
OMG...at the end, they told me to goto a bodyshop and have it checked out....
I was just not happy to have to goto another bodyshop... i think i better do it now!
Senior Member
Joined: Apr 2006
Posts: 285
Likes: 0
From: Bay area
Mercedes benz E500
i have the same problem before. it just that i never close the hood with two hands. so if i close the hood only using one hand, the presure only goes on one side. so try to close it with two hands and let see how. i hope it can helps. but if not try to adjust the closing spring located beside the headlight. it look like a nut that holding on the hood. good luck. if it still can;t work i think you should go to the bodyshop. 
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MBWorld Fanatic!
Joined: Nov 2001
Posts: 4,260
Likes: 6
From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
Looks to me as if its been hit and perhaps the fender replaced. Carfax does not know lots of stuff that goes on and in fact I think its a joke. Much of this stuff is not reported.
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Thread Starter
Junior Member
Joined: Jul 2006
Posts: 27
Likes: 0
From: SF bay area
05 E320
I agree about the Carfax is not very useful... even the tech at theMB was telling me that Not everything goes into Carfax... example, if they settlled privatly w/o insurance....
It feels to me that this car has been in an accident... but u think it's certified by MB and they wouldn't do such a thing.....
i can't wait to hear what the bodyshop will tell me.....
It feels to me that this car has been in an accident... but u think it's certified by MB and they wouldn't do such a thing.....
i can't wait to hear what the bodyshop will tell me.....
MBWorld Fanatic!
Joined: Nov 2001
Posts: 4,260
Likes: 6
From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
I agree about the Carfax is not very useful... even the tech at theMB was telling me that Not everything goes into Carfax... example, if they settlled privatly w/o insurance....
It feels to me that this car has been in an accident... but u think it's certified by MB and they wouldn't do such a thing.....
i can't wait to hear what the bodyshop will tell me.....
It feels to me that this car has been in an accident... but u think it's certified by MB and they wouldn't do such a thing.....
i can't wait to hear what the bodyshop will tell me.....
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 27
Likes: 0
From: SF bay area
05 E320
yeah i agree. I think if it was a fender bender.. i probably would not care too much. I am just concerned why they didn't fix it properly... hopefully it's a minor adjustment.... I hope!
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 27
Likes: 0
From: SF bay area
05 E320
Here is the result
After taking the car back to the dealer. They examined the car to death to make sure the car has not been in an accident and agreed to fix the gap. They had to remove the front bumper and reinstall it!
http://pg.photos.yahoo.com/ph/dennis...cd.jpg&.src=ph
The gap is down from 1 inch to half an inch...
I can't say that i am satisfied with the result.. but it's pretty close?
should i go back and complain more? or just be happy they fixed it under warranty
After taking the car back to the dealer. They examined the car to death to make sure the car has not been in an accident and agreed to fix the gap. They had to remove the front bumper and reinstall it!
http://pg.photos.yahoo.com/ph/dennis...cd.jpg&.src=ph
The gap is down from 1 inch to half an inch...
I can't say that i am satisfied with the result.. but it's pretty close?
should i go back and complain more? or just be happy they fixed it under warranty
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 27
Likes: 0
From: SF bay area
05 E320
What if I am not satisfied with my MB services?
What can i do if i am not satisfied with the services perfomed by my MB dealer? When i asked why they can't fix the problem and i get a
"I DON'T KNOW"
for an answer...
Is there a regional service manager that i can contact? specifically Bay area?
Thanks
"I DON'T KNOW"
for an answer...
Is there a regional service manager that i can contact? specifically Bay area?
Thanks
Out Of Control!!
Joined: Aug 2004
Posts: 10,574
Likes: 2
From: Silicon Valley, CA
1999 C280 Previous / 2008 E350
I am in the Bay Area, which dealership did you go? You could also do is write a letter to Mercedes. Go on the website and it will tell you where to send your concerns. Hope they find a solution on your problem.
Last edited by JRAMGV8; Mar 30, 2007 at 08:22 PM.
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 27
Likes: 0
From: SF bay area
05 E320
I believe this is two seperate issues.
The gap thread was about the problem that i was experiencing and seeking advice whether the gap was a problem.
The second thread was getting advice on how to report dealer dis-satisfaction.
They are related, but not necessarily the same.
Member
Joined: Jun 2006
Posts: 125
Likes: 0
From: Los Angeles
w211 E320
That gap is not acceptable and that dealer doesn't know what they're doing. The Mercedes dealer here in Los Angeles never gives me the "I don't know" answer. I suggest you to go to another dealership.
