How to get service records for my car?
Thread Starter
Member
Joined: Jul 2007
Posts: 95
Likes: 0
From: Concord, CA
2005 E320 CDI 98k and counting
How to get service records for my car?
I have been trying to get service records for my 2005 E320 CDI that I purchased about a month ago. I had no luck so far!
Went to Bay area Walnut Creek MB dealer and was told that they cannot access MB database because they are privately owned?
Called MB USA 2 weeks ago, and was told to fax a copy of the registration and a written request for service records to (201)4766213 fax number.
I did that right away and got nothing so far.
Is there an easier way?
Went to Bay area Walnut Creek MB dealer and was told that they cannot access MB database because they are privately owned?
Called MB USA 2 weeks ago, and was told to fax a copy of the registration and a written request for service records to (201)4766213 fax number.
I did that right away and got nothing so far.
Is there an easier way?
Senior Member
Joined: Jul 2006
Posts: 487
Likes: 4
From: North Carolina, US
'06 E500, '99 ML430 and '07 SL65
Normally you can't get the records due to privacy concerns. However, you should be able to get a VMI print of the work done on the car on MB's dime. All authorized dealerships have access to the VMI. It doesn't cost anything unless they charge you for a couple of sheets of paper in which case.....well you can fill in the blanks.
Thread Starter
Member
Joined: Jul 2007
Posts: 95
Likes: 0
From: Concord, CA
2005 E320 CDI 98k and counting
Walnut Creek dealler did not service the car but claimed they are unable to access VMI records, it seemed strange to me at first but now I know this is straight Well that's just another reason I hate the Dealer!
Well that's just another reason I hate the Dealer!
