Is first service A complimentary?
Thread Starter
MBWorld Fanatic!
Joined: Jul 2002
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From: California
i535
Is first service A complimentary?
The car has only 5K miles on odometer. Can dealer decline free service since car has low mileage? Message panel tells that A service is due.
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From: Los Angeles
2009 SL550 Roadster Diamond White, 2008 CLK550 Coupe Obsidian Black
They allow you a free checkup within the first like 3k miles of the car, but no free service A. I'm guessing you've had the car for a year that's why the service is coming up? Only 5k miles in a year? Damn, I'll be really lucky if I get less than 15k miles in a year.
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From: Long Island, New York
2018 E400 4matic Wagon
BTW, you can reset the service reminder yourself using the steering wheel buttons and instructions posted on this forum. No reset tool is needed the way it is on BMWs.
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Joined: Sep 2007
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From: Essex County, NJ
2011 E350 Sport 4Matic - P2 & Drivers Assist / 2010 C300 Sport 4Matic - P2 / 2013 Porsche Cayenne S
Service A happens whenever the car reaches 13,000 miles or 1 year since resetting the service computer (whichever happens first). Dealers can not decline to service your car if your car tells you it needs servicing. One reason why you need to perform a Service A so early on the car could be that your car was sitting on a lot for a while and your 1 year was ticking away. I got my current car last June (almost on year ago) but I had to take it in for Service A at the beginning of April. Apparently my car was sitting on a lot somewhere between April and June of last year. If I recall correctly my Service A cost me $268 (including tax).
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From: Irvine, CA
2008 E550, 2012 GL450, 2014 GLK350, 2015 S550, 2020 GLC350e
I didn't know thats how it worked. I assumed they were supposed to reset it at the time of delivery, time on the lot doesn't count. At least thats what I think they are supposed to do unless its a CPO car.
Service A is not complementary but depending on your dealer they do offer a complementary checkup of the car between 1,000 and 3,000 miles. When you take the car in they can top of all fluids, check error codes on the car and make sure to address any of your complaints if you have any.
Service A happens whenever the car reaches 13,000 miles or 1 year since resetting the service computer (whichever happens first). Dealers can not decline to service your car if your car tells you it needs servicing. One reason why you need to perform a Service A so early on the car could be that your car was sitting on a lot for a while and your 1 year was ticking away. I got my current car last June (almost on year ago) but I had to take it in for Service A at the beginning of April. Apparently my car was sitting on a lot somewhere between April and June of last year. If I recall correctly my Service A cost me $268 (including tax).
Service A happens whenever the car reaches 13,000 miles or 1 year since resetting the service computer (whichever happens first). Dealers can not decline to service your car if your car tells you it needs servicing. One reason why you need to perform a Service A so early on the car could be that your car was sitting on a lot for a while and your 1 year was ticking away. I got my current car last June (almost on year ago) but I had to take it in for Service A at the beginning of April. Apparently my car was sitting on a lot somewhere between April and June of last year. If I recall correctly my Service A cost me $268 (including tax).
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Joined: Nov 2007
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From: Parkville, MO
2007 E 350
Dealer should be resetting when the vehicle is delivered.
Thread Starter
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From: California
i535
Thanks for replies. It looks my car didn't get reset at delivery. Generally my delivery process was awful, I was about to tear off papers and walk out. So I will do service A at other dealers when one year completed regardless the computer reminder.
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Super Member
Joined: Sep 2007
Posts: 978
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From: Essex County, NJ
2011 E350 Sport 4Matic - P2 & Drivers Assist / 2010 C300 Sport 4Matic - P2 / 2013 Porsche Cayenne S
I would do it now. Your car has 5,000 miles on it so it is broken in already. You might as well have the break in oil drained along with the metal shaving from the engine.
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