BEVERLY HILLS MERCEDES BENZ IS A JOKE!!!
Thread Starter
Member
Joined: Mar 2010
Posts: 128
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From: So. Cal.
2008 W211
BEVERLY HILLS MERCEDES BENZ IS A JOKE!!!
My story...
https://mbworld.org/forums/e-class-w...g-problem.html
I will never ever purchase a car from nor service my car at Beverly Hills Mercedes Benz.
https://mbworld.org/forums/e-class-w...g-problem.html
I will never ever purchase a car from nor service my car at Beverly Hills Mercedes Benz.
Last edited by AMG4EmE; May 28, 2010 at 03:14 PM.
Senior Member
Joined: Jul 2009
Posts: 297
Likes: 2
2009 E350 Sport
That sucks. But I am not surprised that any Beverly Hills dealers are bad. Their location allows them to do what they want when they want.
I buy my cars from hungry dealers in the interior of the OC
I buy my cars from hungry dealers in the interior of the OC
MBWorld Fanatic!
Joined: Sep 2008
Posts: 4,336
Likes: 8
Porsche 991S, Cayenne S, 1972 BMW 3.0CS E9 Coupe
So what is it? MB Beverly Hills or Downtown LA Motors? You had two dealers screwing around with your issue. Who fixed what and who didn't do what? 
Did you talk to Tom Swire personally at MB Beverly Hills? Ask for Paul Haley to be your SA at MB-BH. He does it right. MB-BH is also one of the official AMG Performance Centers in the US. They have some good techs on Paul's team.
Did you talk to Tom Swire personally at MB Beverly Hills? Ask for Paul Haley to be your SA at MB-BH. He does it right. MB-BH is also one of the official AMG Performance Centers in the US. They have some good techs on Paul's team.
Thread Starter
Member
Joined: Mar 2010
Posts: 128
Likes: 0
From: So. Cal.
2008 W211
Dealerships...
So what is it? MB Beverly Hills or Downtown LA Motors? You had two dealers screwing around with your issue. Who fixed what and who didn't do what?
Did you talk to Tom Swire personally at MB Beverly Hills? Ask for Paul Haley to be your SA at MB-BH. He does it right. MB-BH is also one of the official AMG Performance Centers in the US. They have some good techs on Paul's team.
Did you talk to Tom Swire personally at MB Beverly Hills? Ask for Paul Haley to be your SA at MB-BH. He does it right. MB-BH is also one of the official AMG Performance Centers in the US. They have some good techs on Paul's team.
This last overheating problem, I took the car to BH MB. All they did was replace a supposedly faulty sensor that was measuring the engine temperature incorrectly. They declined to give me a free oil/filter change.
Both times, I talked to Tom Swire. Tom informed me the first time around that since a rodent was the supposed cause, there was nothing he could do. Tom informed me the second time around that there was nothing wrong with my car except for a faulty sensor, regardless of the overheating warning, the extremely hot engine after popping the hood, and the steam/vapor that was coming off the engine after popping the hood. He told me that I would have to pay for a oil/filter change myself.
I give up. If anyone has an excellent dealership / service advisor that does what they can to make the client feel taken cared for instead of taken advantage of, please let me know. I don't mind driving the extra 30 minutes for the service I come to expect from Mercedes Benz.
