E-Class (W211) 2003-2009

Roadside Assistance Program Changes

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Old 02-06-2011, 08:45 AM
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'14 E350, '03 H-D FXDL
Roadside Assistance Program Changes

Saw this subject on the SL section. Thought you folks would like to know this:

From the mercedesroadside.com site, here is the new eligibility criteria for getting M-B Roadside Assistance, as of 1 Jan 2011:

If your vehicle: Then:

Is under any Mercedes-Benz warranty (New Vehicle Limited Warranty, Extended Limited Warranty, Certified Pre-owned Warranty) You are eligible for Mercedes-Benz Roadside Assistance*

Is out of warranty, and is regularly serviced at an authorized Mercedes-Benz dealership (a single transaction of at least $100 in the 18 months prior to the Roadside call) You are eligible for Mercedes-Benz Roadside Assistance*

Was purchased directly from an authorized Mercedes-Benz dealership prior to January 4, 2011 and you still own the vehicle You are eligible for Mercedes-Benz Roadside Assistance*

Is out of warranty
Not regularly serviced at an authorized Mercedes-Benz dealership
Not purchased directly from an authorized Mercedes-Benz dealership Please visit an authorized Mercedes-Benz dealership for service to qualify for Roadside Assistance. Or, you may purchase each individual service through the Mercedes-Benz Customer Assistance Center at the time of service

*As of January 1, 2011, Mercedes-Benz Roadside Assistance will offer the following complimentary services for eligible vehicles:

• Sign & Drive

- Replace a flat tire with a spare
- Jump start
- Small amount of fuel, should the vehicle run out
• Towing to the nearest authorized Mercedes-Benz dealership

Please note that in certain unique circumstances, additional charges may apply to Sign & Drive and towing.

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