Worn camplugs
Thread Starter
Senior Member
Joined: Jul 2010
Posts: 304
Likes: 6
From: Atlanta, GA
2016 E400 4Matic
Worn camplugs
Took my car to the dealership today because it was leaking oil. They said that the camplugs had worn out and replaced them.
My car is still under the original factory warranty (2008 E350 with 40,000 miles) and they said that I owed them $149.96 for the repair because the camplugs are considered a "wear item".
Should I have been charged for this or should it have been covered under the original factory bumper to bumper warranty? Its not my problem that the camplugs wore out. I have no control over how fast the camplugs wear out!
My car is still under the original factory warranty (2008 E350 with 40,000 miles) and they said that I owed them $149.96 for the repair because the camplugs are considered a "wear item".
Should I have been charged for this or should it have been covered under the original factory bumper to bumper warranty? Its not my problem that the camplugs wore out. I have no control over how fast the camplugs wear out!
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,630
From: North Scottsdale, AZ
'71 Pinto
LI01.30-P-048997
ALL MODELS engine 273 (550) & 272 (350) camshaft caps should be replaced with modified part under warranty to prevent oil leakage – engine cleanpoints:
Cap A000 998 5690:
Engine 273: 2739xx30268766 (260 in diagram)
Engine 272: 2729xx31006851 (252)
Cap A000 998 5590:
Engine 273: 2739xx30264566 (255)
Engine 272: 2729xx30992044 (255)
ALL MODELS engine 273 (550) & 272 (350) camshaft caps should be replaced with modified part under warranty to prevent oil leakage – engine cleanpoints:
Cap A000 998 5690:
Engine 273: 2739xx30268766 (260 in diagram)
Engine 272: 2729xx31006851 (252)
Cap A000 998 5590:
Engine 273: 2739xx30264566 (255)
Engine 272: 2729xx30992044 (255)
Junior Member
Joined: Jan 2011
Posts: 55
Likes: 1
From: Miami, FL
2007 E350
Took my car to the dealership today because it was leaking oil. They said that the camplugs had worn out and replaced them.
My car is still under the original factory warranty (2008 E350 with 40,000 miles) and they said that I owed them $149.96 for the repair because the camplugs are considered a "wear item".
Should I have been charged for this or should it have been covered under the original factory bumper to bumper warranty? Its not my problem that the camplugs wore out. I have no control over how fast the camplugs wear out!
My car is still under the original factory warranty (2008 E350 with 40,000 miles) and they said that I owed them $149.96 for the repair because the camplugs are considered a "wear item".
Should I have been charged for this or should it have been covered under the original factory bumper to bumper warranty? Its not my problem that the camplugs wore out. I have no control over how fast the camplugs wear out!
If they won't replace the ones that haven't yet started to leak, have them visually show you the ones that they replaced, and where the others are located (so you know where they are.) This way you can squirt some oil on the old ones before the warranty expires and tell them to replace them. They all fail at about 4 years.
Senior Member
Joined: Feb 2010
Posts: 431
Likes: 4
From: Cross Roads, PA
2008 ML320CDI
Took my car to the dealership today because it was leaking oil. They said that the camplugs had worn out and replaced them.
My car is still under the original factory warranty (2008 E350 with 40,000 miles) and they said that I owed them $149.96 for the repair because the camplugs are considered a "wear item".
Should I have been charged for this or should it have been covered under the original factory bumper to bumper warranty? Its not my problem that the camplugs wore out. I have no control over how fast the camplugs wear out!
My car is still under the original factory warranty (2008 E350 with 40,000 miles) and they said that I owed them $149.96 for the repair because the camplugs are considered a "wear item".
Should I have been charged for this or should it have been covered under the original factory bumper to bumper warranty? Its not my problem that the camplugs wore out. I have no control over how fast the camplugs wear out!
Member
Joined: Feb 2011
Posts: 93
Likes: 0
From: Raleigh, NC
2008 E350 2013 Tahoe 2007 Mustang GT Conv.
+1,000,000,000,000,000,000,000,000,000......
Cry foul!!!!!!!! My cam plugs were replaced 2 weeks ago, completely under warranty, ZERO charge to me.
Charge back to the dealership and demand your money back!!!!!!!!!!!!
Cry foul!!!!!!!! My cam plugs were replaced 2 weeks ago, completely under warranty, ZERO charge to me.
Charge back to the dealership and demand your money back!!!!!!!!!!!!
Thread Starter
Senior Member
Joined: Jul 2010
Posts: 304
Likes: 6
From: Atlanta, GA
2016 E400 4Matic
Thanks everyone for your comments. Normally, after I get service done on my vehicle, I get a survey emailed to me to complete. I was waiting to get the survey so that I could let them know how dis-satisfied I was with having to pay for the cam plugs. I have not received a survey yet, I will wait until tomorrow and if I still dont have a survey, then I will contact the dealership directly!
I will let everyone know what happens!
I will let everyone know what happens!
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Thread Starter
Senior Member
Joined: Jul 2010
Posts: 304
Likes: 6
From: Atlanta, GA
2016 E400 4Matic
Just wanted to let everyone know that I sent an email to the service manager and copied the GM of the dealership and to make a long story short, they gave me my money back.
They claimed that they thought my car was out of the original 4 year/50,000 mile warranty, and the cam plugs are not covered by the MBCPO warranty, so thats why they charged me.
Thanks for all of your help and your comments on this!!
They claimed that they thought my car was out of the original 4 year/50,000 mile warranty, and the cam plugs are not covered by the MBCPO warranty, so thats why they charged me.
Thanks for all of your help and your comments on this!!
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Junior Member
Joined: Jan 2011
Posts: 55
Likes: 1
From: Miami, FL
2007 E350
Just wanted to let everyone know that I sent an email to the service manager and copied the GM of the dealership and to make a long story short, they gave me my money back.
They claimed that they thought my car was out of the original 4 year/50,000 mile warranty, and the cam plugs are not covered by the MBCPO warranty, so thats why they charged me.
Thanks for all of your help and your comments on this!!
They claimed that they thought my car was out of the original 4 year/50,000 mile warranty, and the cam plugs are not covered by the MBCPO warranty, so thats why they charged me.
Thanks for all of your help and your comments on this!!
RIGHT! And I thought the sky was green. What he was really saying was...."we charged you and thought you wouldn't bother checking, but since you did here's your $$ back."
This is right out of the MB secret handbook.
Glad you were someone suspicious enough to check.
Super Member
Joined: Mar 2011
Posts: 998
Likes: 136
From: VA
W212 E-class, W211 E-class, F10 5-Series
Hi guys,
When you say the bulletin states "they should be replaced under warranty"...does that mean the new car warranty? Or does that mean they actually warrant the cam plugs themselves, regardless if the car is out of warranty itself?
Thanks
When you say the bulletin states "they should be replaced under warranty"...does that mean the new car warranty? Or does that mean they actually warrant the cam plugs themselves, regardless if the car is out of warranty itself?
Thanks
