Hi everyone. My name is Bruce, and I am the owner of Becks Imports LLC, a licensed car dealer in NJ. You are welcome to verify any of the information in this post by emailing me directly at brucem105@comcast.net, or calling me at 856-912-2600, or simply asking about me here on MBWorld, on other car forums, on ebay, and elsewhere. I am happy to provide hundreds of references on both the cars and warranties I provide for my clients. Just to MB World forum members I have delivered two S600's, two CL600's, an SL65, two C55's, and more in the last 12 months, along with dozens of warranties.

I have over 4000 clients under various extended warranty plans. Between the quality of the plans, the price, and the customer service I provide before, during, and especially after the purchase of a warranty, my clients are very happy. I am a car enthusiast first and foremost, and act that way as opposed to someone selling 'product' or 'inventory'. I know the cars and have owned many of them personally.

The reason for this post is to offer a Group Purchase opportunity to the members of the MBWorld forum on an extended warranty purchase. I am representing NAC, a 25+ year old company that is highly rated by JD Power for their claims-paying reputation. They are US insured by an A rated company, and have a BBB rating of "A+". Their coverage plans, terms, and prices are excellent. They allow for franchised dealer labor rate and part prices, and pay shops directly upon job completion with a credit card over the phone so all dealers will work with them. That means no paying out-of-pocket and then waiting for a check like with many other warranty companies. I have hundreds of clients with NAC with real-world claims experience, and NAC has proven to be a top-notch outfit.

For this GP, all you need to do is send the VIN# of your car and its current odometer reading to me via email at brucem105@comcast.net. I will respond with quotes on specific plans, information about the plan and company, and a sample contract in pdf format so you can review coverage. I don't send out brochure like others do because they don't mean much; it's all marketing fluff. The contract is the document that really determines what is and is not covered, and if you have any questions after reviewing it you are welcome to contact me.

The quote will contain base prices, which will be very good as NAC is an excellent value. Then if we get 5-9 people to go in to the Group Purchase, each person gets 5% off the price of the warranty. If there are 10-19 people, there is a 10% discount. At 20 or more people, the discount becomes 15%, which can be a lot of money to save on a long-term plan!

Coverage is available for most cars (not 12-cylinders though, I would have to use a different company for those). While this GP is aimed at Mercedes owners, NAC has plans for almost every make and model, so if you have more than one car you're considering coverage for, or have a friend/colleague/relative that is looking for a warranty, let me know. Cars 2004 or newer, and with under 72K miles, qualify for exclusionary coverage, which is the best kind available and is as close as you can get to new-car warranty coverage from the factory. Cars older or with more miles still qualify for other plans however.

I will be closing this GP on December 30th, in order to avoid a possible Jan 1st price increase and also because on Jan 1st, the 2004 cars will no longer be eligible. It will be 2005 models or newer only for the best plans on Jan 1st, 2012. Payment is by check or Mastercard/Visa by phone.

Thanks, and I look forward to hearing from you and making this GP successful and saving you all some money!

Bruce M.
Becks Imports LLC
brucem105@comcast.net
856-912-2600

 

Sounds interesting, but I am trying to reconcile the excellent BBB rating you show, which I was able to independently confirm, with other reports that NAC has done weasel-wording on defining parts to escape having to provide coverage (found a ridiculous story about a door latch online). Where can we go for additional references on this company, which is new to me? I couldn't find them on the JDPower site. Thanks.

 

Yeah, I hear you. It's so difficult to figure out complaints...are they real, are they stupid, is the company weaseling, is it just normal stuff?

I can tell you (although I am biased as a seller obviously) that NAC is real. They do not deny claims in an arbitrary way. They are sold by tons of new car dealers; i.e. Benz dealers, MB dealers, etc.

They do not cover latches, and no one else does either, so not sure if that complaint is legit. But I am sure there are times there is a legitimate dispute. But you can see from their BBB rating that they do attempt to resolve issues, which is critical. Some companies ignore them and hope they go away.

You'll find complaints on everyone, it's the internet! From MB's new car and CPO coverage, to NAC, to everyone in between. The important thing, which few people realize, is that complaints in a vacuum mean very little.

For example, let's say you look up NAC and find 50 complaints. You read them all and realize 15 are nonsensical or are for things that are clearly not covered, leaving 35 legit ones.

Is that good, or bad? Who knows? You can only know if you also know how many plans the company sells. If they sell 100 a month, it's very bad to have 50 complaints! If they sell 1000, not so bad. NAC sells over 10,000 plans a month. So keep in mind the complaint ratio for complaints you determine to be legit is still very very low, and then they attempt to resovle them.

You can't do much better than that.

I also have plenty of people here and on other forums that have dealt with NAC claims, and can provide some email addresses and post URLs as references.

Bruce