ashourama

Hello everybody!
E-320 (211) - Mod 2003. (warranty until 04/17/2013)
An alert appears: Service Break - Visit Workshop
It's under warrantee as I know for en years
Hwo can help me contacts with the main company In Germany because the Mercedes - Benz here in Lebanon (Gargour & Fils) said: I must pay for it about & 2.800.00.
Thanks a lot

Plutoe

I doubt the local dealer reports to Germany,there must be a MB Mid East office that you can contact or are you saying the local dealer will not give you that information.

I would ask again, alternatively, I would go on line and do a search.

PortAxePlayer1

Hey There Fellow Lebanese Citizen !
I've already talked to Gargour about that issue a couple of years ago, and they were absolutely unwilling to do anything about it, that's one of the reasons that made me purchase a Non SBC W211, You could always visit a mechanic you trust, maybe he can sell you the pump and install it for less !

homeofstone

Find a dealer that will honor the warranty, maybe in a nearby country. Have it transported by truck to the dealer even if hundreds of km away. It will be less cost than 2800.00. Then drive the car back home.

ashourama

Thanks for all of you for your attention and answers.
Correct, T Gargour & Fils doesn't want to change the wuarranteed SBC Unit, even I saw on their system that the SBC Unit for my vehicle still active until 04/17/2013.
I would like to inform the main company in Germany about this situation.
Because I wasn't agreed with T Gargour & Fils (Mercedes Dealer in Lebanon) to change it by paying for it directly, the service advisor told me: You have to pay $ 3.300.00 not $ 2.800.00. (That is the new price)
It's too much for warranteed SBC unit.
Thanks again
Best Regards and wishes

ashourama

The light is white not red, but I am driving the car

PortAxePlayer1

I believe that this means you have reached the maximum number of braking applications, wasn't there a recall that increased them? Did you ask someone else than Gargour?

ashourama

Hello!
sure, they have to change the SBC unit w/o paying for it or paying for the service only...
unfortunally, T Gargour & Fils are the Mercedes Benz unique dealer in Lebanon, no one more.
But, I think the Main company - Germany must support this situation.

ashourama

can you please, send to me the e-mail address for Mercedes Benz - Germany - Main Company?
Thanks a lot

PortAxePlayer1

Visit this website: http://www5.mercedes-benz.com/en/
And the bottom click on "Contact" , a pop-up should appear, click on "General Request" and fill the form.

Here's the response i got from Gargour in the past:

"Dear Mr.XXXX,

With reference to your inquiry, please note the following:

The Mercedes-Benz worldwide warranty is 24 month with unlimited mileage based on the initial date of registration, and this what we apply.
Any other warranty extension could be market specific.

In regard of the SBC there is no general rule and has to be treated on case to case basis whenever a complaint exists.

Hoping we have been clear enough and answered your query,


Thanks & Regards"

Tschuss_Bill

Mine was built in spring of 2004. That means I've got a little more than a year to get the red light of death under warranty.

I've wondered how SBC repairs/replacements have been handled in other markets beyond going to the dealer and paying through the nose.

PortAxePlayer1

I Think it's just ridiculous that the warranty is present in some regions only. Not to mention that in Lebanon we have THOUSANDS of Pre-facelift W211, mostly MY03 and MY04 imported from the US. And our dealership is truly something to be afraid of no matter how deep your pockets are.

Plutoe

Warranty laws are all very different all over the globe, especially in countries that don't have many commercial laws to begin with or unstable governments.

The new car taxes are so high many developing countries people get around the tax with bribes and import used cars and then expect the dealership to pick up the new car warranty on an imported car---thats a bunch of HS--- why should the dealership do that. Go back to hammas and have them change the laws. What will they say??

Tschuss_Bill

I in turn think it is ridiculous to require any warranty given, to be a world wide warranty. Maybe not any more ridiculous than the conception and deployment of SBC in the first place.

PortAxePlayer1

Even if you bought the car NEW you have to pay for the pump and labor.

The fact that we have one dealership for the WHOLE country makes things ridiculous. Buying a Basic E200 New Will Cost 82K $, and i payed 40K for my US imported '08 back in 2011. SBC should be considered as an ongoing recall. SBC itself is ridiculous, i never had to worry about my W210's ABS Pump going out after a number of operations. How many W211 will be on the road in 10 years ?

Tschuss_Bill

Read the warranty, maybe there's some relief there. But thankfully we don't have WW warranty rules. Looks like you're still ahead in the game.

Another point, this is not a dealer issue, it's a Daimler AG issue. If the dealer thought they could do the work with warranty money from the factory, why wouldn't they do that? It's work, and it's paid for. Sounds like it will not be covered under the USA warranty in Lebanon. It might be worth making some calls beyond the dealer.

PortAxePlayer1

My car is a facelift W211, i don't have to worry about SBC. However i'm just pointing out that the SBC is something used-car buyers should really take into consideration. By the way I know early W211s had tons of issues regarding SBC, what about MY05 and MY06 ?

Tschuss_Bill

I couldn't agree more. When I was shopping last year for the diesel, I opted for the inline 6 over the V6. Different people will have different views on this. SBC was a 'minus' for this choice.

The early SBC units were error prone. Based on reading that I've done (as part of shopping for the car) is that by 05 06, those earlier problems were rectified. In any case, we can all say

"shame on mercedes and Bosch' for designing a 'next generation' system that could not service the life of the car".

PortAxePlayer1

I Agree, I think they learned their lesson this time around !

Slyfox2062

I am having the same battle with SBC warranty in Dubai. MB Dealer does not recognise the 10 year warranty, says its US market only.