DVD Nav problem.
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From: Faz, antarctica
DVD Nav problem.
I just picked up my 2004 e500 this saturday. Today I am experiencing problems with the dvd nav. On the screen it says that the dvd is not inserted when it actually is. I tried reinserting the dvd and it still won't recognize that it's in. I also tried the reset option and turning on and off the command. Has anyone experienced this problem? Help!
Seems to be working now...
Seems to be working now...
Last edited by OPM Inc.; Jan 13, 2004 at 05:42 AM.
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Joined: Feb 2003
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From: San Clemente, CA
2003 E-500
I had problems with my new Nav replacement vehicle right after I got it. The Nav and all other COMAND sysems (radio and CD) would cut off and on. After replacing the NAV unit twice they finally found it was a faulty COMAND unit which includes the screen and associated control buttons. Took close to a month for them to fix the problem. The good news is that it has been the only problem I've had in past five months and 7,000 miles.
You should also have them check to make sure you have the latest software loaded for your COMAND and Nav system.
You should also have them check to make sure you have the latest software loaded for your COMAND and Nav system.
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From: TX USA
I have had the same issue with my Nav system since I bought the car in November. Command unit has been replaced, instrument panel has been replaced - the problem still happens intermittently. One odd thing I have noticed: the nav information in the center of the speedometer still functions correctly (direction and street name) while the command screen displays a message about no DVD.
Also, the NAV failure is normally preceded by a static or crackle noise from the speakers (starts softly and then builds). All command buttons stop functioning (can't even turn off the power).
My 2004 E320 is going back to the shop on Friday. I'll post if a solution is found. In a previous post, someone suggested the problem is software related - so the solution may be as simple as software update. That will be item #1 on my list to discuss this with the service advisor on Friday.
Good luck - please post if you come across a solution.
Also, the NAV failure is normally preceded by a static or crackle noise from the speakers (starts softly and then builds). All command buttons stop functioning (can't even turn off the power).
My 2004 E320 is going back to the shop on Friday. I'll post if a solution is found. In a previous post, someone suggested the problem is software related - so the solution may be as simple as software update. That will be item #1 on my list to discuss this with the service advisor on Friday.
Good luck - please post if you come across a solution.
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Joined: Jun 2002
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From: new hartford, ny
I'm picking up my new e500 this Thursday, and will be talking with my dealer tomorrow. What, specifically, should I ask him about the latest software updates?
I'm hopeful that a $67g car won't have all of these problems, especially since I live an hour away from the dealership.
I'm hopeful that a $67g car won't have all of these problems, especially since I live an hour away from the dealership.
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i have seen no person post here saying that their pre-delivery checklist includes application of all known fixes to the car up to that point. I know what you are thinking, why don't they do that as a matter of course? But the truth is, they really don't care if you have to make 10 trips back to the dealer to have each and every problem fixed once you "find" each of them, even though they know what that many things can be fixed in advance through software updates and technical service bulletins on various components. It appears as if the process is designed so that they only apply the fix if you complain about it, and even then you may have to complain alot and provide documentation, alot of which is posted here, about what the fixes actually are! Its not just MB, all car dealers seem to handle it the same way.
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From: TX USA
Good question, abhansali -
In my particular case the dealer replaced the DVD disk itself and it did not fix my problem with the NAV system. It is really strange, occasionally the main command screen says "No DVD, please insert DVD" (or something to that effect) but the NAV system is actually working fine in the background. I can tell because the smaller display in the middle of the speedometer shows the correct information and is constantly updating with the correct street name and direction. So I feel fairly confident that the problem is not the DVD or the DVD unit itself.
I'm averaging about 1 trip out of every six where I have some kind of electrical problem. Today the steering wheel did not lower after getting in the car and starting it up. Yesterday the NAV system crapped out twice. Tomorrow it has an appointment in the shop! Wish me luck!
2004 E320
In my particular case the dealer replaced the DVD disk itself and it did not fix my problem with the NAV system. It is really strange, occasionally the main command screen says "No DVD, please insert DVD" (or something to that effect) but the NAV system is actually working fine in the background. I can tell because the smaller display in the middle of the speedometer shows the correct information and is constantly updating with the correct street name and direction. So I feel fairly confident that the problem is not the DVD or the DVD unit itself.
I'm averaging about 1 trip out of every six where I have some kind of electrical problem. Today the steering wheel did not lower after getting in the car and starting it up. Yesterday the NAV system crapped out twice. Tomorrow it has an appointment in the shop! Wish me luck!
2004 E320
Super Member
Joined: Nov 2001
Posts: 624
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From: Westchester County, NY
2013 E 350, 2012 GLK 350, 2012 C300 4matic
The DVD might seem to work because some of the material is loaded into memory. If you try to access a different area you'll get the message accessing DVD please wait (or something like that).
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From: new hartford, ny
I can't believe it, the dreaded static has attacked! After 5 days of problem-free driving, the static started tonight. It was preceeded by what seemed to be a little less sound coming out of the left front (maybe back, too?) door speaker, followed by a few pops, then increasing static, until neither cd nor radio could be heard. Just like others have noted, when I got back home I turned the car off, restarted, and the problem was gone. I plan to call the dealer tomorrow. They promised to come pick the car up (30 mile drive) if I ever had any problems. I hope they keep their word. Does anyone have any other suggestions or advice?
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From: TX USA
I just picked up my car from the shop. It was in to fix the "radio static" and NAV sytem problems (see my earlier posts for more detailed description of the problems). The dealer tells me that it is a "known problem" and there is NO solution for it. Further more, they do not have an estimate of when there will be a solution. I talked to the service writer, a salesman, and a MBUSA regional rep (or so I was told) and they all had the same story.
I plan to contact MBUSA about the issue and urge everyone who has had the problem to do the same. I will update with the response, I would appreciate others doing the same.
I know that someone in an earlier post (different thread) mentioned a software upgrade was due in the states at the end of this month - no one at the dealer was able to verify this.
2004 E320
I plan to contact MBUSA about the issue and urge everyone who has had the problem to do the same. I will update with the response, I would appreciate others doing the same.
I know that someone in an earlier post (different thread) mentioned a software upgrade was due in the states at the end of this month - no one at the dealer was able to verify this.
2004 E320
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Joined: Oct 2002
Posts: 3,690
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From: Washington State
E-500
Originally posted by psh1959
I just picked up my car from the shop. It was in to fix the "radio static" and NAV sytem problems (see my earlier posts for more detailed description of the problems). The dealer tells me that it is a "known problem" and there is NO solution for it. Further more, they do not have an estimate of when there will be a solution. I talked to the service writer, a salesman, and a MBUSA regional rep (or so I was told) and they all had the same story.
I plan to contact MBUSA about the issue and urge everyone who has had the problem to do the same. I will update with the response, I would appreciate others doing the same.
I know that someone in an earlier post (different thread) mentioned a software upgrade was due in the states at the end of this month - no one at the dealer was able to verify this.
2004 E320
I just picked up my car from the shop. It was in to fix the "radio static" and NAV sytem problems (see my earlier posts for more detailed description of the problems). The dealer tells me that it is a "known problem" and there is NO solution for it. Further more, they do not have an estimate of when there will be a solution. I talked to the service writer, a salesman, and a MBUSA regional rep (or so I was told) and they all had the same story.
I plan to contact MBUSA about the issue and urge everyone who has had the problem to do the same. I will update with the response, I would appreciate others doing the same.
I know that someone in an earlier post (different thread) mentioned a software upgrade was due in the states at the end of this month - no one at the dealer was able to verify this.
2004 E320
"...known problem and there is NO solution for it...
This is really hard to accept. Are they telling you that a complete replacement of Navigation/Comand system would not correct the problem? It would be expensive for them, but you paid for it.
Time to get tough with them. If it can't be fixed...it should be replaced.
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Joined: Mar 2002
Posts: 392
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From: Belgium
Originally posted by patrick
For once and for all:
1. it has nothing to do with the cold, maybe just coincidence
2. it is not static
3. it can be solved by upgrading the AGW to a certain software version that is not in the US yet.
Just a little patience please.
For once and for all:
1. it has nothing to do with the cold, maybe just coincidence
2. it is not static
3. it can be solved by upgrading the AGW to a certain software version that is not in the US yet.
Just a little patience please.
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E500 Black/Charcoal, Appearance and Premium Packages, Keyless Go and Remote Trunk Closer
Radio Crackle
I contaced MBUSA Customer Relations in New Jersey on 01-14-2004 and formally asked that my dealer be provided with the updated software fix for this issue. I also had the Customer Relations Rep logon with me and go to this forum and bookmark the threads on radio static and cold weather issues.
Further, I have presented hardcopies of Patrick's responses to my Service Dept. foremen and they have escalated the issue. My Service Dept. managment has confirmed to me personally that we on the forum knew of this issue and exactly what the fix is before they were informed. In fact, were it not for me, my dealer would still be in the dark on this issue.
I have a face to face meeting with the MBUSA Rep next week and will report my findings.
I have other serious issues with my car, so they are bringing in a technician from the VPC specifically to attempt problem resolution with Continuous Battery Protection Mode, Radio/Nav not initializing and keyless go malfunctions.
I have had battery and BCM replaced but the drain is constant and shows up 24 hours after picking up the car. The dealer has documented a steady drain within acceptable limits and has monitored the car for days at a time, however the battery will NOT hold a charge for more than 24 hours after I start using it.
Further, I have presented hardcopies of Patrick's responses to my Service Dept. foremen and they have escalated the issue. My Service Dept. managment has confirmed to me personally that we on the forum knew of this issue and exactly what the fix is before they were informed. In fact, were it not for me, my dealer would still be in the dark on this issue.
I have a face to face meeting with the MBUSA Rep next week and will report my findings.
I have other serious issues with my car, so they are bringing in a technician from the VPC specifically to attempt problem resolution with Continuous Battery Protection Mode, Radio/Nav not initializing and keyless go malfunctions.
I have had battery and BCM replaced but the drain is constant and shows up 24 hours after picking up the car. The dealer has documented a steady drain within acceptable limits and has monitored the car for days at a time, however the battery will NOT hold a charge for more than 24 hours after I start using it.
Last edited by benzboy56; Jan 21, 2004 at 04:58 PM.
Super Member
Joined: Nov 2001
Posts: 624
Likes: 2
From: Westchester County, NY
2013 E 350, 2012 GLK 350, 2012 C300 4matic
Since I first had the static problem I've been turning off the COMMAND system abd turning it back on after startup and so far no static. I guess I'll deal with it this way till the patch comes thru. Anyone else doing this ?
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Turning Off COMAND
Since shortly after I received my pre-NAVI E500 I have made it a habit to turn COMAND OFF before I turn off the ignition and turn COMAND ON only after I have started the car. With all the various microprocessors trying to get in synch, it seemed a prudent move. So far I have had no static issues or other problems with my COMAND in either my pre-NAVI E500 or the replacement version of the same car.
