E500 Omg!!!!!!!!!!!
Providing owners with a higher model then their car as a loaner is a common practice at a large number of (good/great) dealers. This allows the owner to see what the next model up is like and how much better it is then their current car. By doing this the dealer is hoping for the owner to make a purchase to the next model up.
Just smart business if you ask me!
Too bad my Evil (TM) dealership makes me rent from the local Enterprise Rent-a-wreck drones.
I usually end up either in a Focus or Taurus. Suffices to say my maintenance experiences are less than stellar. And this in the Metro DC area. I absolutely HATE this dealership.
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I couldn't agree with you more, in the past HBL has been an extremely poor dealership in terms of customer service and every other aspect. However, they have just been purchased by the Penske Automotive Group and changes are going on currently, they are aware of the issues that HBL has had in the past and are attempting to fix them.
In a year or so I feel that HBL will be up to par with ASC and the other area dealerships, or at least lightyears ahead of where they once were.
moa4r-
I couldn't agree with you more, in the past HBL has been an extremely poor dealership in terms of customer service and every other aspect. However, they have just been purchased by the Penske Automotive Group and changes are going on currently, they are aware of the issues that HBL has had in the past and are attempting to fix them.
In a year or so I feel that HBL will be up to par with ASC and the other area dealerships, or at least lightyears ahead of where they once were.
Yes, can you tell my dealership is ASC (Alexandria).


