2009 MB E350 Navigation Update COMAND 2017 failed
09-12-2017, 02:02 PM
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2009 Mercedes E350 4Matic Wagon
2009 MB E350 Navigation Update COMAND 2017 failed
I tried to update my 2009 MB E350 4matic wagon with the latest Navigation update for my car. After 20 minutes of updating from disc 1 I got the following message:
"The map update is not possible. Ejecting DVD. Refer to the Operator's Manual".
Now, I cannot cancel the update. I took my car to dealership thinking they would just cancel the update via Star software. They did not have any success after 5 hours of trying to cancel this update. I can’t use the head unit right now (can’t listen radio or use the system). The suggestion is to buy a new hard drive or unit. They called some MB engineer for support but the guy did not know what to do.
Well, I looked at the engineering menu and HDD is not recognized right now. I checked MB forum and found that someone removed HDD from S class and was able to use the unit except the navigation. I removed the hard drive and plugged the unit back to the car but I still getting the same message (The map update is not possible).
I connected the hard drive to the computer and I found that 1 partition needs to be formatted. Basically, I think that during the update HDD got corrupted and the unit does not what to do. HDD is divided to 7 partitions.
“Disk L: is not formatted”. I tried to recover data from this partition.
There is not much to recover. I think that I need to format this partition to FAT32 as other partitions. The size of this partition is just 1GB. I guess that COMMAND is looking at this partition for what to do and since it can’t read it, it is stuck. The first partitions is 30GB, and there should be a map for navigation. In other partitions is the folder “Music” where I can store some audio files.
I just need some suggestions if somebody from this forum was facing a similar problem. I will wait for some suggestions but I think that the format “broken” partition is a good way and then upload the Telematics disc. This should upload some files for COMAND to HDD in my theory.
Thanks for help.
PS: I was not able to upload pictures in my new post (I'm a new member and this is my first post). Please find the attached file with some pictures in PDF document.
"The map update is not possible. Ejecting DVD. Refer to the Operator's Manual".
Now, I cannot cancel the update. I took my car to dealership thinking they would just cancel the update via Star software. They did not have any success after 5 hours of trying to cancel this update. I can’t use the head unit right now (can’t listen radio or use the system). The suggestion is to buy a new hard drive or unit. They called some MB engineer for support but the guy did not know what to do.
Well, I looked at the engineering menu and HDD is not recognized right now. I checked MB forum and found that someone removed HDD from S class and was able to use the unit except the navigation. I removed the hard drive and plugged the unit back to the car but I still getting the same message (The map update is not possible).
I connected the hard drive to the computer and I found that 1 partition needs to be formatted. Basically, I think that during the update HDD got corrupted and the unit does not what to do. HDD is divided to 7 partitions.
“Disk L: is not formatted”. I tried to recover data from this partition.
There is not much to recover. I think that I need to format this partition to FAT32 as other partitions. The size of this partition is just 1GB. I guess that COMMAND is looking at this partition for what to do and since it can’t read it, it is stuck. The first partitions is 30GB, and there should be a map for navigation. In other partitions is the folder “Music” where I can store some audio files.
I just need some suggestions if somebody from this forum was facing a similar problem. I will wait for some suggestions but I think that the format “broken” partition is a good way and then upload the Telematics disc. This should upload some files for COMAND to HDD in my theory.
Thanks for help.
PS: I was not able to upload pictures in my new post (I'm a new member and this is my first post). Please find the attached file with some pictures in PDF document.
