E-Class (W211) 2003-2009

E63 Keeps calling SOS, Please Help

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Old Feb 14, 2019 | 01:31 PM
  #1  
triangle12's Avatar
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07 E63
E63 Keeps calling SOS, Please Help

I have an 07 E63 that randomly calls SOS. This seems to happen almost every time I get in the car now. Music goes silent and dash says "SOS calling command" and for 4-5 minutes it tries to connect. Once unable to connect, radio comes back on and all is good again. I have tried disconnecting the battery and the headlight procedure (leaving on for 2 minutes). I called the Mercedes 800 number and they said the dealer should deactivate for free but when I call (both dealers in STL), they want a minimum charge of $175. Anything else I can try before leaving it at the stealer? Oh, I do notice my trunk button doesn't always work. This SOS calling seems to malfunction every time my trunk button doesn't work.
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Old Feb 14, 2019 | 01:55 PM
  #2  
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Originally Posted by triangle12
I called the Mercedes 800 number and they said the dealer should deactivate for free but when I call (both dealers in STL), they want a minimum charge of $175.
Have MB CAC (800-367-6372) coordinate service visit with dealership Service Manager on your behalf. Argue you do not subscribe to TeleAid, dealer needs to deactivate using Xentry (MB diagnostics).

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Old Feb 14, 2019 | 04:19 PM
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triangle12's Avatar
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07 E63
SOS help

I called MB 800 number again and was told that since the dealerships are independently owned, they can choose whether to charge or not. Guess I'm stuck paying for it unless someone knows a way that I can just unplug it (I'm sure it's not that simple). Thanks for the help.
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Old Feb 14, 2019 | 05:14 PM
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2001 E320 Wagon, 2006 LBZ Silverado, 2007 E63 (sold), 2001 E55 (sold)
Have you tried an indy shop? Some should have the setups needed to disable it.
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Old Feb 14, 2019 | 09:46 PM
  #5  
triangle12's Avatar
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the shop I've taken my cars to over the years, doesn't have the equipment for it. I'm gonna do some looking this week.
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Old Feb 15, 2019 | 08:07 PM
  #6  
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07 E63
SOS help

Called a few European car repair shops and the only quote I could get was $400 to do the job. They said it could take a couple hours. Dealer wants $175 hr, so I guess I'm just going to take it to the dealer. If anyone has had this done at the dealer, could you tell me how long a job like this should take?
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Old Feb 16, 2019 | 01:17 PM
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Too many german broads
pay the 175, shouldn't take more than an hour.
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Old Feb 17, 2019 | 03:53 AM
  #8  
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2001 E320 Wagon, 2006 LBZ Silverado, 2007 E63 (sold), 2001 E55 (sold)
Put your location in your profile. People may know of a shop that could do it in your area or someone might have STAR/DAS/Xentry and be willing to help you out (for a fee most likely).

It also should not take a couple of hours to code that out.
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Old Feb 17, 2019 | 01:29 PM
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SOS help

Appreciate all the help everyone!
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Old Feb 17, 2019 | 08:22 PM
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I coded it out on my car. Less than 30 minutes following instructions posted multiple times in this forum.
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