lol, I joke...........
2011 E350 Exploding Sunroof
Super Member
Joined: Sep 2006
Posts: 761
Likes: 23
From: Oklahoma
W211 E320 & W212 E550
Then the physicist's reasoning may be the trigger versus the cause. Obviously external forces will manifest imperfections in glass much sooner, especially in this case. I just don't see these forces breaking the glass alone. There has to be something "wrong". Tempered glass is renowned for it's strength and flexibility in many application where the pressures and temperatures far exceed those placed on the same glass in a sunroof application.
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Joined: Sep 2008
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Porsche 991S, Cayenne S, 1972 BMW 3.0CS E9 Coupe
Who knows...
Super Member
Joined: Sep 2006
Posts: 761
Likes: 23
From: Oklahoma
W211 E320 & W212 E550
I suppose there's a quality of glass variable, too. PPG says that 1 in 1000 auto glass failures is acceptable due to NiS inclusion. And glass furnaces do crank out a lot of glass daily. But in more critical usage, maybe the screening of Ni contaminants is more robust.
Who knows...
Who knows...
Thread Starter
Newbie
Joined: Jun 2006
Posts: 7
Likes: 0
From: Conroe, Texas
2011 E350
Just to let everyone know, I got the car back today. While it was still a little dirty, they had replaced the roof and removed all of the glass pieces. All that was required of me was my signature. The SA said that it was not covered by the warranty but that it was a goodwill repair. Thanks everyone for your concerns/well wishes.
RRS
RRS
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Joined: Feb 2002
Posts: 6,061
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From: 2000 ft over the FL coast in a B-17
Various
Just to let everyone know, I got the car back today. While it was still a little dirty, they had replaced the roof and removed all of the glass pieces. All that was required of me was my signature. The SA said that it was not covered by the warranty but that it was a goodwill repair. Thanks everyone for your concerns/well wishes.
RRS
RRS
Newbie
Joined: Dec 2013
Posts: 2
Likes: 0
From: Prince George, BC CANADA
2012 GLK 350
Sunroof Exploded
Driving into work today, I heard an explosion. My pano roof exploded!! Again, as the fella previous to me, I had the sun shade closed and the glass stayed in place. It had rained the night before and then froze during the night. I am pissed that this is not covered under waranty as I have had this vehicle three months. The closest MB dealer is a seven hour drive, so waiting for a phone call back from MB Dealer on what to do next.... Grrrrr.....
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MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,146
Likes: 9
From: Vancouver, BC
2015 E250 BT 4M
Driving into work today, I heard an explosion. My pano roof exploded!! Again, as the fella previous to me, I had the sun shade closed and the glass stayed in place. It had rained the night before and then froze during the night. I am pissed that this is not covered under waranty as I have had this vehicle three months. The closest MB dealer is a seven hour drive, so waiting for a phone call back from MB Dealer on what to do next.... Grrrrr.....
As you may have read above, these types of incidents do unfortunately occur with all makes of cars, but that is no reason for MB to deny its responsibility to make your car good.
Super Member
Joined: May 2008
Posts: 655
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Mercedes e350 BlueTec
If mercedes didn't cover the cost, your insurance policy would have covered it under glass breakage...subject perhaps to a deductible (but almost significantly smaller than your overall deductible).
Newbie
Joined: Dec 2013
Posts: 2
Likes: 0
From: Prince George, BC CANADA
2012 GLK 350
Little Comfort
Well, phoned Mercedes and they will not consider it to be a warranty issue, but a glass issue, which is covered under insurance and a $300 deductible, which they will not pay. They said it was probably struck by an object. Funny, how I was alone on a four lane highway with no traffic or overpasses for miles....
Being seven hours to the nearest Mercedes dealership, I have now dropped off my vehicle at an local autobody shop, and they estimate that I will have my car back in TWO weeks, as there are no parts in this area...
Great... I have to pay the deductible and no car for two weeks, all for a f'en sunroof that exploded... I am having buyers remorse....
Oh, and a final note.... the check engine light came on today!
I need a scotch....
Being seven hours to the nearest Mercedes dealership, I have now dropped off my vehicle at an local autobody shop, and they estimate that I will have my car back in TWO weeks, as there are no parts in this area...
Great... I have to pay the deductible and no car for two weeks, all for a f'en sunroof that exploded... I am having buyers remorse....
Oh, and a final note.... the check engine light came on today!
I need a scotch....
MBWorld Fanatic!
Joined: Dec 2011
Posts: 4,389
Likes: 957
W212 FL
Well, phoned Mercedes and they will not consider it to be a warranty issue, but a glass issue, which is covered under insurance and a $300 deductible, which they will not pay. They said it was probably struck by an object. Funny, how I was alone on a four lane highway with no traffic or overpasses for miles....
Being seven hours to the nearest Mercedes dealership, I have now dropped off my vehicle at an local autobody shop, and they estimate that I will have my car back in TWO weeks, as there are no parts in this area...
Great... I have to pay the deductible and no car for two weeks, all for a f'en sunroof that exploded... I am having buyers remorse....
Oh, and a final note.... the check engine light came on today!
I need a scotch....
Being seven hours to the nearest Mercedes dealership, I have now dropped off my vehicle at an local autobody shop, and they estimate that I will have my car back in TWO weeks, as there are no parts in this area...
Great... I have to pay the deductible and no car for two weeks, all for a f'en sunroof that exploded... I am having buyers remorse....
Oh, and a final note.... the check engine light came on today!
I need a scotch....
I would like to see your positive messages to express your satisfaction rather than read such a disaster happened on your cute GLK
Check out X204 Forums about engine light , you may also have AdBlue warning if your engine is a diesel one , if gas powered please don't take this part of the message into consideration
As regretful as you're I believe you will become a happy camper at the end of the story
MBWorld Fanatic!
Joined: Oct 2010
Posts: 5,142
Likes: 1,295
From: Southern US
2010 E550, 273 Engine: 2012 S550, 278 Engine
Driving into work today, I heard an explosion. My pano roof exploded!! Again, as the fella previous to me, I had the sun shade closed and the glass stayed in place. It had rained the night before and then froze during the night. I am pissed that this is not covered under waranty as I have had this vehicle three months. The closest MB dealer is a seven hour drive, so waiting for a phone call back from MB Dealer on what to do next.... Grrrrr.....
You say your pano roof exploded. Was this the opening part of the roof or was this the whole glass part of the roof?
Also, you say the glass stayed in place. If all glass is in place it is easy to see if there was something that hit it. Have it inspected to see if there is any sign of anything hitting it as it leaves a clear spot if a rock or something hard hit and broke it.
It is a known issue that sometimes sunroof glass break from build-in material tensions, which is material manufacturing issue and as such is repaired under warranty.
MBWorld Fanatic!
Joined: Oct 2010
Posts: 5,142
Likes: 1,295
From: Southern US
2010 E550, 273 Engine: 2012 S550, 278 Engine
Well, phoned Mercedes and they will not consider it to be a warranty issue, but a glass issue, which is covered under insurance and a $300 deductible, which they will not pay. They said it was probably struck by an object. Funny, how I was alone on a four lane highway with no traffic or overpasses for miles....
Being seven hours to the nearest Mercedes dealership, I have now dropped off my vehicle at an local autobody shop, and they estimate that I will have my car back in TWO weeks, as there are no parts in this area...
Great... I have to pay the deductible and no car for two weeks, all for a f'en sunroof that exploded... I am having buyers remorse....
Oh, and a final note.... the check engine light came on today!
I need a scotch....
Being seven hours to the nearest Mercedes dealership, I have now dropped off my vehicle at an local autobody shop, and they estimate that I will have my car back in TWO weeks, as there are no parts in this area...
Great... I have to pay the deductible and no car for two weeks, all for a f'en sunroof that exploded... I am having buyers remorse....
Oh, and a final note.... the check engine light came on today!
I need a scotch....
Guess my previous post came late as you have dropped off your car at the shop already but if they say they keep it for two weeks the glass could still be in place if it still was in place and perhaps they could inspect it for a rock hit for you.
Your dealer might also agree and let your local shop to do the repair on it too as it is so far for them to come and fix it. They would just send the new parts to the shop doing the job.
Has your insurance company looked at it?
Newbie
Joined: Jan 2015
Posts: 3
Likes: 0
GLK350 2014
shattered sunroof
The same thing happened to my GLK350 2014. I was driving like at 55mph and all of the sudden i heard an explosion in my SUV and I stopped to see if anything hit the car but the only thing broken was the sunroof which was completely shattered for no apparent reason.
I went to the Mercedes dealer and the service adviser could not see anything that can point him that it was an external object that broke the sunroof.
I will let you know if it went under warranty.
I went to the Mercedes dealer and the service adviser could not see anything that can point him that it was an external object that broke the sunroof.
I will let you know if it went under warranty.
MBWorld Fanatic!
Joined: Jul 2009
Posts: 1,915
Likes: 262
From: Ontario,Canada
...24 GLE53
Reading this reminds me that there are some very smart people on this forum. Regretfully, I cannot include myself.
220S, it's nice to read you again. It's been some time. Maybe MB has car that will strike your fancy soon and we will see you back full time.
220S, it's nice to read you again. It's been some time. Maybe MB has car that will strike your fancy soon and we will see you back full time.
Junior Member
Joined: Mar 2015
Posts: 45
Likes: 1
2011 Mercedes-Benz E350 Wagon (Sport)
I heard about this happening to a Passat before I traded up to Mercedes...
http://forums.vwvortex.com/showthrea...nroof-Exploded
http://forums.vwvortex.com/showthrea...nroof-Exploded
