Text Message Import Failure
Thread Starter
Newbie
Joined: Feb 2012
Posts: 8
Likes: 0
2012 E350 Luxury
Text Message Import Failure
Hey guys:
Need a little help. Purchased a new 2012 E350 Luxury. Love the car. I have a Blackberry Style phone (9670) from Sprint. Successfully paired the phone to the car with no problems and it works fine. My Blackberry does not support text message export but the Comand system requests an import from the phone upon every start up, about 3 minutes after the Bluetooth sync. This initiates an error dialogue box that says "Text Message Import Failure" and I have to close the box out. Not life ending but a pain nonetheless. Anybody have a solution to this or a suggestion? I would think there's a place in the Comand system where I could turn off the "Text Importing" option as most phones can't do this yet.
I've re-paired the phone three times to see if it would correct itself but it won't.
Thanks!
Need a little help. Purchased a new 2012 E350 Luxury. Love the car. I have a Blackberry Style phone (9670) from Sprint. Successfully paired the phone to the car with no problems and it works fine. My Blackberry does not support text message export but the Comand system requests an import from the phone upon every start up, about 3 minutes after the Bluetooth sync. This initiates an error dialogue box that says "Text Message Import Failure" and I have to close the box out. Not life ending but a pain nonetheless. Anybody have a solution to this or a suggestion? I would think there's a place in the Comand system where I could turn off the "Text Importing" option as most phones can't do this yet.
I've re-paired the phone three times to see if it would correct itself but it won't.
Thanks!
Super Member
Joined: Jan 2009
Posts: 594
Likes: 36
From: Savannah, GA
2021 G63
i just bought my e350 last week and i get the message too. i called my sales guy and he said all new MBs are prepped to receive text messages, but the complete software is not installed yet? i'll be available later this year? so he says??
It is really annoying though!! evey time you start the car you get the message and you have to hit "ok" to clear it. I was going to try re-pairing my droid x, and see if it still does it, but maybe i won't now since i know it won't clear for you?
It is really annoying though!! evey time you start the car you get the message and you have to hit "ok" to clear it. I was going to try re-pairing my droid x, and see if it still does it, but maybe i won't now since i know it won't clear for you?
Thread Starter
Newbie
Joined: Feb 2012
Posts: 8
Likes: 0
2012 E350 Luxury
Wow...Now that's innovative thinking. Install software in a car that will work for like 5% of the population, don't have a user option allowing the owner to turn it off and don't tell the customer to expect the annoyance in a $60K car.....nice. So what happens when this "new software" is available? Will we receive a text message? Oops...nope. We can't. The car / phone can't do that...................
Super Member
Joined: Jan 2012
Posts: 599
Likes: 6
From: Maryland
2022 E450 Prior:2021 S580 2012 E350BT, 2013 GL350BT, 2009 ML320BT, 2006 E320CDI, 1987 260E
Yeah I have the same problem with my '12 on blackberry and android. Quite annoying but I barely txt so it wouldn't be that useful. E-mail would be useful 
Thread Starter
Newbie
Joined: Feb 2012
Posts: 8
Likes: 0
2012 E350 Luxury
OK....Here's the odd thing. About three weeks ago the error message stopped appearing on the display screen upon startup. Well this morning it appeared again forcing me to clear it from the display. There should be a place in the car's software where you can tell it NOT TO SEARCH FOR TEXT MESSAGES. This is definitely a car and not a phone issue. My phone is not capable of exporting text messages. The car's software should be intelligent enough to recognize that or have a user selectable switch that tells it not to try.......Frustrating.....and MB support is clueless..........
Super Member
Joined: May 2008
Posts: 655
Likes: 2
Mercedes e350 BlueTec
OK....Here's the odd thing. About three weeks ago the error message stopped appearing on the display screen upon startup. Well this morning it appeared again forcing me to clear it from the display. There should be a place in the car's software where you can tell it NOT TO SEARCH FOR TEXT MESSAGES. This is definitely a car and not a phone issue. My phone is not capable of exporting text messages. The car's software should be intelligent enough to recognize that or have a user selectable switch that tells it not to try.......Frustrating.....and MB support is clueless..........
Trending Topics
Super Member
Joined: Jan 2002
Posts: 560
Likes: 50
From: New York City
Chevrolet Chevette, Ford Pinto, Pontiac Aztek, Trabant, Yugo GV (and all the worst cars ever built)
It can be done.
I have a six month old Blackberry 9780 Bold from T-Mobile. I synced the Blackberry with the car on the first day I drove the car (2012 E350 Estate) in February and I have no problems with any of my phones. Everytime I enter the car and turn on the engine (and comand) the car immediately detects the phone but there is NO MESSAGE or notification or anything of that sort. I just know it detects it because I see the phone listed in the telephone option of the COMAND. The synchronization is seamless and smooth, and I don't have to press anything.
Whenever my wife and daughter enters the car (each have their own phones), the car detects their phones and syncs WITHOUT ANY NOTIFICATION or any errors.
I have not gotten a single error message in my Comand regarding ANYTHING.
It can be done.
.
I have a six month old Blackberry 9780 Bold from T-Mobile. I synced the Blackberry with the car on the first day I drove the car (2012 E350 Estate) in February and I have no problems with any of my phones. Everytime I enter the car and turn on the engine (and comand) the car immediately detects the phone but there is NO MESSAGE or notification or anything of that sort. I just know it detects it because I see the phone listed in the telephone option of the COMAND. The synchronization is seamless and smooth, and I don't have to press anything.
Whenever my wife and daughter enters the car (each have their own phones), the car detects their phones and syncs WITHOUT ANY NOTIFICATION or any errors.
I have not gotten a single error message in my Comand regarding ANYTHING.
It can be done.
.
MB World Stories
The Best of Mercedes & AMG
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Mercedes Teases Updated EQS With Steer-By-Wire and a Yoke
Verdad Gallardo
Newbie
Joined: Apr 2012
Posts: 1
Likes: 0
ML350
One way to avoid the error message is to not delete your text messages on your phone once you've paired with the car...either leave them on the phone, or delete them from the car's interface and it will let you delete them from both the car and the phone. If you already have the problem, you'd have to delete the pairing and re-pair once again and for all.
Thread Starter
Newbie
Joined: Feb 2012
Posts: 8
Likes: 0
2012 E350 Luxury
I appreciate the responses but I'm not having a problem with pairing or downloading the address book from my Blackberry. It's simply a problem with the car trying to access TEXT MESSAGES from my phone and my phone does not have the capability of EXPORTING them. There should be an easily accessable user selectable option to turn this off......there isn't as far as I can tell.
Super Member
Joined: Jan 2002
Posts: 560
Likes: 50
From: New York City
Chevrolet Chevette, Ford Pinto, Pontiac Aztek, Trabant, Yugo GV (and all the worst cars ever built)
I appreciate the responses but I'm not having a problem with pairing or downloading the address book from my Blackberry. It's simply a problem with the car trying to access TEXT MESSAGES from my phone and my phone does not have the capability of EXPORTING them. There should be an easily accessable user selectable option to turn this off......there isn't as far as I can tell.
Why is your car trying to access your text message?
My car has NOT tried to access the text message from my blackberry EVER.
You must have it set to auto access of text.
./
Newbie
Joined: May 2012
Posts: 3
Likes: 0
E350
The MB guys at corporate said that this is a known problem and the only way to stop it is to have Verizon stop my text messaging capabilities
. I removed all my old text msgs and I no longer get the warning. Since I don't use TM it's OK w/me.
What I think happens is that the car sees that there is a TM and tries to import it but, since the phone does not have export capabilities, it fails. MB says there is no way to shut of the TM import. My dealer has never heard of the Issue...right!
. I removed all my old text msgs and I no longer get the warning. Since I don't use TM it's OK w/me. What I think happens is that the car sees that there is a TM and tries to import it but, since the phone does not have export capabilities, it fails. MB says there is no way to shut of the TM import. My dealer has never heard of the Issue...right!
Newbie
Joined: Jun 2009
Posts: 3
Likes: 0
2009 ML 350
Tex-message failed to import
I am having the same problem with my 2 month old ML350. Every day when I drive the car the message pops up . it usually happens soon after I get going but it is rather random and repeats the message sometimes a few times during my drive. It is annoying that the message keeps popping up. Mercedes service does not have a fix for it at least the last time I asked them to see what they can do. I have 2 Droids it is paired to, a Bionic and an 'X'.
Newbie
Joined: Apr 2012
Posts: 1
Likes: 0
E350 Bluetec
I appreciate the responses but I'm not having a problem with pairing or downloading the address book from my Blackberry. It's simply a problem with the car trying to access TEXT MESSAGES from my phone and my phone does not have the capability of EXPORTING them. There should be an easily accessable user selectable option to turn this off......there isn't as far as I can tell.
Member
Joined: Aug 2012
Posts: 216
Likes: 3
From: South East
2017 CLS550, 2016 HD Roadglide (120ST), 1972 Super Beetle
