newyorktoLA

I took my car in for service and they rear ended my bumper. The paint is cracked and so is the rear skid plate and light. They didn't even show it to me; they tried parking the car backwards so I could only see the front of the car when I picked it up for service.

Just a warning...take pictures of your car before you take it in for any service!

BM2BZ

wtf ?! they better repair the car for you plus some compensation! btw, aren't all the service advisors walk around the cars w/the customers and the customers sign the papers? i don't think they can play dumb, right? i found out there was a ding on my previous bmw after serviced and the dealer fixed it for free.

MarcusBDUB

Sorry to hear about it. Not funny and not surprising. By far the shadiest Merc dealer in LA and of all car dealers in LA -- right up there with BH BMW in my experience.

BTW, the back in trick is often use by valets too so beware all!

K-A

Dude, wow. Sorry to hear this, but is there something about you or your car that magnetizes these disasters? It's unreal how many bad stories you've posted!

The more of this crap that happens to us, the more we get paranoid.... the more we get paranoid, the more this stuff somehow gets attracted to us.

I just remembered to always do a walk around with the tech to take note of the cars specific condition before I take it in.

newyorktoLA

This time, it was actually my GL. Nonetheless, they are actually playing dumb. They told me to leave with my GL and then bring it back. I laughed in their face...my car is not going anywhere until I get a statement in writing regarding what happened and what the dealer is going to do about it. They are reluctant to fix the bubbling/cracking paint on the bumper or replace the chrome. They're checking their video cameras, but I doubt they will find anything. They will then tell me the car was brought to them like that... I hate the dealership not to mention the dealer must have put this on the Carfax, ruining the value of the car as well right before they knew I was planning on trading it in for a G wagon.

Dema

Where do you service your car, my dealer takes visual inspection and ask me sign before taking a car in.

BenzV12

Sorry to hear that glitch , they should pay the price and fix it for you It's all about their liability

K-A

Note to self: Avoid Keyes Mercedes!

Considering I've practically given my business to every M-B Dealer in Socal (except for Keyes), two in that general area that I've had good experiences with are Encino and Calabasas.

hyperion667

might want to lawyer up, and pass 'em the bill for that too.......
sounds like you might need to play rough.......

good luck

BM2BZ

i don't get it. why did they tell you to leave with your car and come back? why do you have to go back and forth for what they've done? why not just leave your car there and leave w/a loaner? once again, that's their fault and they have do pretty much whatever to make you happy. otherwise, just call mbusa. like what hype said, you have to play rough and tough. good luck, bro!

S500 Man

Same thing happened to me ill post pics!!!

K-A

Yes, and post pics of that GORGEOUS CLS, holy crap. The first gen CLS when equipped and setup right can be such an instant classic.

S500 Man

You think bumper needs replacing?

K-A

I believe these polyurethane (?) bumpers don't dent, correct? So if you don't see any warping of the shape, or any cuts in it, a new paint job should get it good as new.

Unfortunately, you now have to experience what seems to be the only downside of beautiful Diamond White paint: The paint matching issues and difficulty in doing so.

S500 Man

Heres what dealer proposed 2011 glk 350 pano roof navi ipod as loaner,and pay for damage repair at mb repair facility of my choice sound good?

K-A

Very good.

newyorktoLA

Nice! Keyes decided to keep the car but wouldn't give me a loaner for my S550 which I was also going to have dropped off for service.

Oh well, they said they could only deal with one car at a time so for the next week while they're figuring out what happened to my GL, they left me with a 2012 ML350 4MATIC with P1...not a bad car at all and actually drives better than any of my current cars. You can check my review of the new ML and how I compared it to the E and GL in the W166 thread.

I just hope the dealer won't touch up the cracking paint and replace the light bulb and take out the dent while leaving the scratches there. They better offer to let me have my own body shop take care of it while covering the bill

BM2BZ

ouch ! i always think valets are the worst people to drive your car but i guess i'm wrong.

well, i don't know why it sounds good. they have to do this for you. they screwed it up, they clean it up. simple as that. most of the people will get a loaner while taking their cars to service. it doesn't sound too exciting unless your loaner is a sls. picking your body shop is just another thing they have to let you decide. unless they'll give you a huge discount on your future purchase or give you some compensations now, otherwise it is just something they have to do.

amaycg, i think you must be a very nice and mellow person. i'll raise hell if they ever done this to my car. you are dropping off your s550 for service and this is a separate issue. no loaner? why if the s550 is driven by your other family member? does it mean that person has to catch the bus? they better do it right after what they've done to your gl.

BenzV12

Hmmm, I will check your thread later today , you must be a good person from what I see .
I hope things will be better for you

hyperion667

remind me of the time I saw a guy open the door in the shop once....while he was moving......the entire car jerked to a stop......and I'm sitting there thinking ..... WTF did that idiot just do to that customers car in the long run??????????????

newyorktoLA

Update: KEYES SENT MY CAR TO A NON-MERCEDES BENZ APPROVED BODY SHOP TO GET MY GL BUMPER REFINISHED WITHOUT MY PERMISSION...

But the car came out great! They washed it though...grumble grumble...screw them for not telling me that they took my car to a body shop that wasn't even approved by Mercedes-Benz. The body shop was DM Auto Body in Van Nuys, CA . Apparently, it's INFINITI approved, but not MB approved...

I read reviews online for DM Auto Body and compared it to the dealer's MB certified body shop, which I believe is Pride Auto Body, and the reviews for DM were much higher...Maybe I can still sue the dealer in small claims court for taking my car off their lot without my written or oral consent...

dfordham

In order to sue, it's my understanding that you must have suffered damages. Rather, it sounds like you are pleased with the result.

You may be able to claim that you suffered loss of resale value due to the dealer's negligence. The resulting CARFAX entry alone can be worth resale $'s.

Or, if you had added expenses during the resolution of the incident, you could claim that as damages.

Whether the money or revenge factor are worth the effort to sue is up to you. One thing's for sure though, I'd stay away from that dealer in the future!

Regards,
Don

ImInPA

I have never in my life seen an MB approved body shop. Some dealers do have a body shop on premise. What makes a body shop MB approved? This comment struck me as so over the top that I had to call MB. MB relies on it's dealer network to know the body shops in their area and send them. There is no MB Approved body shop certification. I am glad you got your car repaired, but, the stories you spin do not always add up, or, seem to be "spiced up" for dramatic effect...lol. I do agree with K-A...you do seem to born under a bad sign...you have a lot of problems with vehicles.

RSIKR

MBUSA's website has a list of approved body shops by location.

BenzV12

This is really odd , they sent the car to non MB approved shop whereas they could find a MP approved shop according to RSKIR's message . Good thing that doesn't mean that shop is crap and you seem to be satisfied with the result