Good customer service from MB of Westwood
Thread Starter
Senior Member
Joined: May 2013
Posts: 325
Likes: 3
From: Boston
2010 E550
Good customer service from MB of Westwood
My battery in my 2010 decided to finally call it quits this afternoon. I called Mercedes of Westwood service and they connected me to their vehicle recovery line. I was quite pleased to find out that my tow was fully covered(the tow guy estimated it at $220) and they showed up in 45 minutes. Not the quoted 100 minute automated phone call I received. They ended up replacing my battery(just under $450) for free even though it was not covered under warranty. I had purchased this vehicle in May and they agreed without any hesitation that it would be unfair to pay for a replacement after just 4 months. They are even washing her right now as i'm typing this from their lounge. I just wanted to post a positive thread. A happy MB customer!
Member
Joined: Feb 2009
Posts: 209
Likes: 2
From: North Carolina
2014 E-350W4
Even though this dealer is not in my area, it's good to read that there are dealers that still place high regard for the customer satisfaction.
Unfortunately, most people will not say good things about a dealer, only the bad.
Unfortunately, most people will not say good things about a dealer, only the bad.
MBWorld Fanatic!
Joined: Jun 2009
Posts: 1,800
Likes: 14
1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
My battery in my 2010 decided to finally call it quits this afternoon. I called Mercedes of Westwood service and they connected me to their vehicle recovery line. I was quite pleased to find out that my tow was fully covered(the tow guy estimated it at $220) and they showed up in 45 minutes. Not the quoted 100 minute automated phone call I received. They ended up replacing my battery(just under $450) for free even though it was not covered under warranty. I had purchased this vehicle in May and they agreed without any hesitation that it would be unfair to pay for a replacement after just 4 months. They are even washing her right now as i'm typing this from their lounge. I just wanted to post a positive thread. A happy MB customer!
Equally, you can bet the entire contents of your wallet that the battery was reported to MB as a warranty item. The dealer did NOT absorb the cost of this repair.
The title of this post should be "I'm very pleased that the system worked as promised and the dealer didn't try to screw me."
Member
Joined: Apr 2012
Posts: 88
Likes: 2
2010 W212 E550 Grey CPO
It is sad indeed when we start praising companies for doing their jobs. The tow is included and the policy always has been to quote a longer arrival time than actually expected to account for delays or traffic.
Equally, you can bet the entire contents of your wallet that the battery was reported to MB as a warranty item. The dealer did NOT absorb the cost of this repair.
The title of this post should be "I'm very pleased that the system worked as promised and the dealer didn't try to screw me."
Equally, you can bet the entire contents of your wallet that the battery was reported to MB as a warranty item. The dealer did NOT absorb the cost of this repair.
The title of this post should be "I'm very pleased that the system worked as promised and the dealer didn't try to screw me."
I think it's good that the outcome was good. This is why I like MB, they have taken care of me.
Member
Joined: Mar 2004
Posts: 241
Likes: 1
From: Rockville, MD
I agree, there are far too many negative dealership posts. Most of the dealerships deserve them, but on that rare occasion a post like this is welcome. I hope that this dealer continues to cater to your meeds. Congratulations.
MBWorld God!
Joined: Jul 2010
Posts: 31,273
Likes: 3,916
From: on my way
2012 CLS63
It is sad indeed when we start praising companies for doing their jobs. The tow is included and the policy always has been to quote a longer arrival time than actually expected to account for delays or traffic.
Equally, you can bet the entire contents of your wallet that the battery was reported to MB as a warranty item. The dealer did NOT absorb the cost of this repair.
The title of this post should be "I'm very pleased that the system worked as promised and the dealer didn't try to screw me."
Equally, you can bet the entire contents of your wallet that the battery was reported to MB as a warranty item. The dealer did NOT absorb the cost of this repair.
The title of this post should be "I'm very pleased that the system worked as promised and the dealer didn't try to screw me."
they did what they were supposed to do you know?
just wait: the same dealer WILL let you down......just give 'em another chance
still glad it worked out for you
MBWorld Fanatic!
Joined: Jun 2009
Posts: 1,800
Likes: 14
1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
Correct. I'm happy the dealer took care of the OP but when we start believing that doing your job is going above and beyond, then we are letting mediocre service as the norm and we're one step closer to Idiocracy.
