Warranty Question
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From: Sugar Land, TX
2011 E550
Warranty Question
I got my 2011 E550 a few months ago. It has an in service date of 11/27/10 so the original 4 year/50,000 mile warranty would expire 11/27/14 or at 50,000 miles. I will hit the 50,000 mile point before the 4 year period. The CPO warranty starts when the original warranty ends.
My question is how will MB know when the car hits the mileage limit if it is still within the 4 year warranty period? If I don't have any warranty/service work done I assume the warranty will go until the in service date.
I realize if I take it in for a warranty item it wouldn't be covered because they would see the warranty had expired. That isn't my concern, I am just trying to find out when the CPO warranty starts.
My wife had an Escalade with onstar that would monthly pull mileage and tire pressure so they would track and let you know when the warranty expired. As far as I know MB doesn't do anything like that.
My question is how will MB know when the car hits the mileage limit if it is still within the 4 year warranty period? If I don't have any warranty/service work done I assume the warranty will go until the in service date.
I realize if I take it in for a warranty item it wouldn't be covered because they would see the warranty had expired. That isn't my concern, I am just trying to find out when the CPO warranty starts.
My wife had an Escalade with onstar that would monthly pull mileage and tire pressure so they would track and let you know when the warranty expired. As far as I know MB doesn't do anything like that.
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From: Central Coast, CA
2020 X7 xDrive40i, 2016 X3 sDrive28i
When you bring the vehicle in for a warranty repair, they will look at the mileage and if its over 50k then it will be repaired under the CPO warranty. As long as the repair is covered under either the original warranty or CPO warranty it really shouldn't make any difference to you. The dealer and MB will work out how they get paid for the repair. To you, it's just another service/repair visit to the dealer.
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'10 W212 4matic P2-Distronic / '14 Cayenne / '04 X5 3.0 / '13 Altima
They won't know unless you take it in before 11/27.
If you take it in before then your CPO starts, and you lose the 5 or so months you could of gained had you held off.
The only way they could know is if they audit the Vehicle Inspection for each state, if it happens to be due before then and I highly doubt they do that.
If you take it in before then your CPO starts, and you lose the 5 or so months you could of gained had you held off.
The only way they could know is if they audit the Vehicle Inspection for each state, if it happens to be due before then and I highly doubt they do that.
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Joined: Mar 2014
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From: Sugar Land, TX
2011 E550
They won't know unless you take it in before 11/27.
If you take it in before then your CPO starts, and you lose the 5 or so months you could of gained had you held off.
The only way they could know is if they audit the Vehicle Inspection for each state, if it happens to be due before then and I highly doubt they do that.
If you take it in before then your CPO starts, and you lose the 5 or so months you could of gained had you held off.
The only way they could know is if they audit the Vehicle Inspection for each state, if it happens to be due before then and I highly doubt they do that.
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From: Central Coast, CA
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Thanks - that is what I thought that as long as they don't see the car the original warranty stays in force. I am not worried about something being covered, but rather the duration of the warranty. I purchased the additional 2 years beyond the one year CPO so the 36 month clock starts when MB finds out I hit 50K or 48 months.
Didn't you get a certificate for the extended warranty that states what date it ends on?
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From: Sugar Land, TX
2011 E550
So maybe I could have looked at the paperwork to begin with. It says the extended warranty ends 11/30/17 so it does give me the CPO warranty for 1 year after the new car warranty and then 2 years for my extension. That is what I originally thought, I was over thinking the process.
The only issue with the 50,000 mile point is that some items (mostly trim) are not covered with the CPO warranty while they are on the new car warranty. For example, the faded wood trim is not covered under the CPO. The dealer has mine on order and gave me a 6 month wait period.
The only issue with the 50,000 mile point is that some items (mostly trim) are not covered with the CPO warranty while they are on the new car warranty. For example, the faded wood trim is not covered under the CPO. The dealer has mine on order and gave me a 6 month wait period.
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From: West Central Florida
2011 E550 P2 4M Sedan
Yeah you would need to address any nonCPO items like trim, battery, etc. under the B2B. CPO offers good coverage but it is inclusionary or named component coverage. The list is long, but if your problem is not on the list you are not covered. It is not as good as the Mercedes ELW which is exclusionary of a few items like batteries, trim, glass, etc. although limited by miles. Unfortunately, the MB ELW is not available for CPO cars from what I understand and may not be better if you drive a lot.
But now that you aren't worried about them knowing how close you are to 50k, you can just bring it in for any old thing under the b2b. And since they have your faded wood on record, you won't have a problem even if the car is out of b2b when the wood comes in so long as you have their diagnosis in writing.
If you haven't already, I would go through the sticky thread with all the bulletins and make a note of all the items that pertain to your car and then go over them to see if they are present. If not present, then keep the list handy and recheck as you get closer to 50k.
But now that you aren't worried about them knowing how close you are to 50k, you can just bring it in for any old thing under the b2b. And since they have your faded wood on record, you won't have a problem even if the car is out of b2b when the wood comes in so long as you have their diagnosis in writing.
If you haven't already, I would go through the sticky thread with all the bulletins and make a note of all the items that pertain to your car and then go over them to see if they are present. If not present, then keep the list handy and recheck as you get closer to 50k.
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'10 W212 4matic P2-Distronic / '14 Cayenne / '04 X5 3.0 / '13 Altima
per MB website
Every Mercedes-Benz Certified Pre-Owned (MBCPO) vehicle is covered by the standard MBCPO Limited Warranty -- which now runs for 1 year with unlimited miles, starting when your vehicle's original 4-year/50,000-mile* Mercedes-Benz New Vehicle Limited Warranty expires.
*Whichever comes first. Please see your Mercedes-Benz Dealer for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty and the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty.
Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle's new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.
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From: Central Coast, CA
2020 X7 xDrive40i, 2016 X3 sDrive28i
That is not exactly true, 4 years or 50000 miles. If the OP hits 50000 miles before his factory warranty expires, and takes his car in to an MB dealer, in theory his CPO warranty should kick in and last 1 year from that date.
per MB website
Every Mercedes-Benz Certified Pre-Owned (MBCPO) vehicle is covered by the standard MBCPO Limited Warranty -- which now runs for 1 year with unlimited miles, starting when your vehicle's original 4-year/50,000-mile* Mercedes-Benz New Vehicle Limited Warranty expires.
*Whichever comes first. Please see your Mercedes-Benz Dealer for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty and the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty.
Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle's new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.
per MB website
Every Mercedes-Benz Certified Pre-Owned (MBCPO) vehicle is covered by the standard MBCPO Limited Warranty -- which now runs for 1 year with unlimited miles, starting when your vehicle's original 4-year/50,000-mile* Mercedes-Benz New Vehicle Limited Warranty expires.
*Whichever comes first. Please see your Mercedes-Benz Dealer for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty and the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty.
Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle's new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.
Look at the wording on the extended warranty document. It is worded so it is valid to the date or mileage stated on the certificate. So it doesn't really matter when you hit 50k.
I've checked with 3 dealers and MBUSA, they all say the extended warranty coverage will go to the date indicated on the warranty certificate, or the mileage indicated on the warranty certificate.
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'10 W212 4matic P2-Distronic / '14 Cayenne / '04 X5 3.0 / '13 Altima
Good information to know.
But just to clarify, let's say I buy certified MB with 43000 miles (I saw a few of those) with 18 months of factory warranty remaining. And I cross 50000 mark 4 months later and take it in for service.
So MB will give me 14 months + 1 year CPO + 2 years Extended?
But just to clarify, let's say I buy certified MB with 43000 miles (I saw a few of those) with 18 months of factory warranty remaining. And I cross 50000 mark 4 months later and take it in for service.
So MB will give me 14 months + 1 year CPO + 2 years Extended?
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From: Central Coast, CA
2020 X7 xDrive40i, 2016 X3 sDrive28i
Good information to know.
But just to clarify, let's say I buy certified MB with 43000 miles (I saw a few of those) with 18 months of factory warranty remaining. And I cross 50000 mark 4 months later and take it in for service.
So MB will give me 14 months + 1 year CPO + 2 years Extended?
But just to clarify, let's say I buy certified MB with 43000 miles (I saw a few of those) with 18 months of factory warranty remaining. And I cross 50000 mark 4 months later and take it in for service.
So MB will give me 14 months + 1 year CPO + 2 years Extended?
You can check with your local dealer or call MBUSA to confirm.
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From: West Central Florida
2011 E550 P2 4M Sedan
that is interesting. so if you are buying a CPO, then don't worry about the mileage for warranty purposes so long as they have this unlimited miles CPO promo going. considering how expensive the 40k service is, it would be wiser and cheaper to buy a late model 2011 with over 40k on it already so long its in good condition.
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From: Vienna, VA
that is interesting. so if you are buying a CPO, then don't worry about the mileage for warranty purposes so long as they have this unlimited miles CPO promo going. considering how expensive the 40k service is, it would be wiser and cheaper to buy a late model 2011 with over 40k on it already so long its in good condition.
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From: S. Florida
2013 E350 SPORT
On a former PriusChat forum, I was able to buy from a Toyota dealer in Michigan (A PriusChat sponsor) a 7 year 100k mile B2B warranty that was exactly the same as the orig. factory warranty. Does MB offer anything like that for a used MB that is still under the original factory mileage and years warranty.
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From: West Central Florida
2011 E550 P2 4M Sedan
Mercedes offers its own ELW for purchase prior to expiration of original warranty. It is mentioned earlier in the thread. Also kash posted links to the details here. Any dealer will sell it. While there is no dealer who sponsors this forum that I know of, many have reported getting a good deal from Erin at MB of Santa Rosa and Dan from MB of Austin. You can add from 1-3 years to the original 4 years and go up to 75-125k over that time period so you can find the best fit for you.
